Lord and Taylor’s 38 stores are closing and the Lord and Taylor policy of return has drastically changed. If you want to return any items bought on or after August 27, 2020, the company will not entertain any exchanges or returns. For items bought earlier, the company won’t make any adjustments. If you want to reach customer care, you’ll only find an automated voice telling you the same.
Introduction
It’s sad when your favourite store closes down. The 200-year-old Lord and Taylor filed for bankruptcy in August 2020, and they will liquidate and shut down. The stores that are still open are running clearance sales.
Unfortunately, the Lord and Taylor return policy is militant at the moment, practically non-existent. Still, if you have some luxury items you just don’t want taking up closet space, read on to find out if you can return them.
Methods of Return
According to the Lord and Taylor policy of Return, online returns are closed as of right now. So any item that you bought from lordandtaylor.com is destined to live with you forever. Unless, of course, you find someone else who wants it as one of the last creations ever of one of America’s most iconic department stores. Or maybe you should save that too-tight dress for future eBay auctions when nostalgia and memories of happy days and pilgrimages on Fifth Avenue make it valuable!
If you don’t want memorabilia, you could try taking it to a store near you that’s open.
- You can visit the website, which is currently offline for the holidays, and find out if the store nearest you is open.
- Check the list below for individual store policies. At the moment, the following stores are reported open, and none of them is accepting returns for items purchased since final sale, depending on the store. Some stores may allow in-store returns for items purchased only at that store.
- Call the store to find out if they are accepting returns before you visit.
| Store location | Refund |
| Northbrook Court, IL | Not accepting returns/online returns. |
| Woodfield Mall, IL | Not accepting returns/online returns. |
| Destiny USA, NY | Not accepting returns/online returns. |
| Eastview Mall, NY | Not accepting returns/online returns. |
| Rockingham Park, NH | Not accepting returns/online returns. |
| Twelve Oaks Mall, MI | Not accepting returns/online returns. |
| Walden Galleria, NY | Not accepting returns/online returns. |
| Crossgates Mall, NY | Not accepting returns/online returns. |
| Burlington Mall, MA | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26) |
| Prudential Center, MA | Not accepting returns. |
| Natick Mall, MA | Not accepting returns/online returns. |
| South Shore Plaza, MA | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26) or online returns. |
| Westfarms Mall, CT | Not accepting final sale items (purchased since 8/2) |
| Danbury, CT | Not accepting returns/online returns. |
| Trumbull Shopping Park, CT | Not accepting returns/online returns. |
| Stamford, CT | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26) or online returns. |
| Eastchester, NY | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Ridge Hill, NY | Not accepting returns/online returns. |
| The Fashion Center, NJ | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Garden State Plaza, NJ | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Rockaway Townsquare, NJ | Not accepting returns/online returns. |
| Willowbrook Mall, NJ | Not accepting returns/online returns. |
| Walt Whitman Mall, NY | Not accepting returns/online returns. |
| Manhasset, NY | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Westfield South Shore, NY | Not accepting returns/online returns. |
| Livingston Mall, NJ | Not accepting returns/online returns. |
| Garden City, NY | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Westfield, NJ | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Bridgewater Commons, NJ | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Quakerbridge Mall, NJ | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Freehold Raceway Mall, NJ | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| King of Prussia Plaza, PA | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Bala Clynwyd, PA | Not accepting returns in-store. |
| The Mall in Columbia, MD | Not accepting returns/online returns. |
| White Flint, MD | Not accepting returns/online returns. |
| Washington/Chevy Chase, DC | Not accepting returns from other Lord & Taylor stores or final sale items (bought since 8/26). |
| Fair Oaks Mall, VA | Not accepting returns/online returns. |
| Mizner Park Plaza, FL | Not accepting returns/online returns |
Lord and Taylor Refund Policy
You won’t. The company website categorically states that there will be no refunds on items bought after Augusty 26th and no adjustments for earlier purchases.
Lord and Taylor Exchange Policy
The Lord and Taylor exchange policy is, again, nonexistent. You can’t exchange your too-large dress or handbag for a different size or colour. It’s best to hold on to them or maybe try your luck at used marketplaces if you really love the items.
Lord and Taylor Return Policy COVID
The Lord and Taylor return policy during coronavirus is – you guessed it – nonexistent. COVID has made things worse for the dying department store and forced it to shut its stores.
FAQs
Q What is the Lord and Taylor return policy after 90 days?
Whether it’s 90 or 9 days since purchase, Lord and Taylor are asking you to keep your purchase. They have no money to refund, as they’ve filed for bankruptcy due to online shoppers like us.
Q What is the Lord and Taylor international returns policy?
No returns will be entertained whether domestic or international.
Q What’s the Lord and Taylor returns phone number?
There used to be one. But now, if you call Lord and Taylor, you’ll find their customer care is offline. The recorded voice will tell you so.
Q I bought an item recently from a store that’s closed at the moment. How can I return or exchange the item?
It’s unfortunate, but the store is closed for good.
Q Can you return perfume to Lord and Taylor?
Not anymore. Please grow to like it.
Conclusion
The Lord and Taylor return policy was never too generous. But now you’re stuck with an item you don’t want for good. Unless you can find someone to trade with or sell on the used marketplace, it’s best to make peace with the fact that you’ll never return it. It may be a good time to pause and mourn the possible imminent death of malls and department stores as people shop online.
Need more help ? Try these: Windsor Return Policy and COACH Return Policy.