LOFT Return Policy – A must read before you shop at LOFT

LOFT is the US chain store that sells clothing for Women. The company is headquartered in New York City and currently operates as a subsidiary of Ann Inc.

However, at times there might be a chance your newly bought product is not as per the expectations and needs to be changed.

The LOFT return policy is targeted at making returns easy for the users. Here we have a detailed description of the company’s return policy, read till the end to be thorough with the policy.


Loft return Policy guide

LOFT will accept mail-in returns of unused, unclean, and faulty products within 30 days, providing you have proof of purchase available. Returns without evidence of purchase will be reimbursed in the form of a store credit for the item’s current selling price on the date of return. Online returns will receive an email with mechandise credit.

Your refund will be credited either in the form of a merchandise credit or you have an option to get an exchange. The refund amount will be equivalent to the product’s current selling price.

If you aren’t satisfied with your product, you may return or exchange your product conveniently.

Do remember to keep your purchase in original condition and the same packaging that you got it with.

Please keep in mind that online purchases cannot be returned to Ann Taylor, LOFT Outlet, or Ann Taylor Factory retail locations.

Return Period30 Days
Return MethodIn Store or by Mail
Exchange Period30 Days
Exchange MethodIn Store or by Mail
Refund PeriodWithin 7-10 Days
Refund MethodMethod of Payment or Store Credit

See Also: Menards returns

Different methods of return

LOFT Return Policy gives you the option of both in-store and online returns. You can either visit the store or return your product by mail. Below we have explained both the methods in detail for you.

In-store Returns

If you wish to return your items in-store, you can visit the nearby LOFT store by entering the zip code. Follow the below steps to return the Hollister products.

Step-1: Before proceeding for the return, you need to look for the nearby LOFT store.

Step-2: Further, you need to collect the invoice slip and visit your nearby store.

Step-3: Go to customer service desk and produce the items and purchasing slip to store official and they will help you in processing your return.

Step-4: Your refund will get processed to your original form of payment.

What if you don’t have a Receipt?

If you don’t have the receipt, then your returns will be processed at the lowest sales price plus applicable tax. Such items may be returned for merchandise credit based on the merchandise’s lowest historical selling price.

Things to remember before returning to a store:

  1. You can only return merchandise to a store in the country in which the merchandise was purchased.
  2. You also can’t return merchandise by mailing it to any of the Hollister stores.
  3. Purchases made at a store may be returned in a store only.

Return via mail

To return your items through the mail, you need to attach a return label with the items you want to return. The return label is a return authorization slip provided by the company, which contains the details of your products and addresses of returning the products.

If you wish to return your items by using the shipping label, you need to go through the following steps:

Step-1: Firstly, go to the LOFT website and visit the returns section.

Step-2: Enter your order number and email.

Step-3: Provide all the information for your order and follow the steps.

Step-4: You will receive the prepaid return label.

Step-5: Pack your products and all the components and return invoice in the original condition.

Step-6: Paste the shipping label on the product you packaged.

Step-7: Use your “FedEx or UPS Returns Prepaid” label on your packing list. Shipping costs will be subtracted from the refund amount.

Step-8: You can check your UPS drop-off location here and send your package.

Refund Policy at LOFT

LOFT processes most of its refunds to the original modes of payment, and it takes some time for the company to process your return.

Please note that banks usually require additional time to process and post the transaction, so the credit may not show up until your credit card’s next monthly billing cycle.

Type of paymentRefund and Credit Policy
Credit card/Debit card used while purchasingLOFT will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable.
Cash or CheckYou will be refunded via cash
GiftMerchandise credit

Return Policy for LOFT Gift cards and Sale products

Returns for most of the products by LOFT are to be made within 30 days to get a refund in the form of original payment mode.

However, some exceptions are always there. When you are returning products, do remember to return them with original packing and with the invoice slip.

Products and purchasesProduct ConditionReturn Policy
All kind of merchandiseThese products should be returned with original return receipt and in original condition. They will not be returned if used30 days return policy with the original sales receipt to get the refund in the original form of payment.

After 30 days refund will be credited as a merchandise credit
Gift CardsNAE-gift certificate
Final sale merchandise (merchandise with a .77 or .88 cent price ending)NACan’t be refunded or returned


What is LOFT Customer Service Number?

You can call Customer Service at 1-888-563-8444 or email at

Can I return items purchased at a store via mail?

If you need to return items purchased at a store, you will have to visit the store and no return will be accepted through the mail by the company

How can I get a Price Adjustment at Loft?

You get one price adjustment for the product you bought at full price. You need to avail it within the 7 days of the purchase.

Is it necessary to have a sale receipt with me?

Your product should be accompanied by a purchase receipt. If you don’t have the receipt, then your returns will be processed at the lowest sales and will be refunded as a merchandise credit.


Do you know that Ann group is the holding company of LOFT and the products of the company are marketed under five divisions: Ann Taylor, Loft, Lou & Grey, Ann Taylor Factory and Loft Outlet?

Check out the return policy of other women clothing brands – Lane Bryant, J Crew, and Gucci Return Policy.

We encourage you to ask questions and share experiences about LOFT Return Policy in the comment section below.

3 thoughts on “LOFT Return Policy – A must read before you shop at LOFT”

  1. I’m trying send back this package for my for my wife. Here’s the order number 111834191596.
    Here are the 2 item numbers 28126898, 28015994. I need to print out a label? Can you email me at this address
    Thanks Beau

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