Lenovo is a Chinese technology company headquartered in Beijing. Lenovo designs and develops smartphones, personal computers, workstations, electronic storage devices, and servers.
Have you ever bought a Lenovo product and worried about its return policy? Don’t worry! We are here to help you, this article will take you through Lenovo’s detailed return procedure.
Brief Guide to Lenovo Returns
The period for return – 30 days
If you order any Express merchandise and you are not satisfied with it then you can make a return easily.
Lenovo accepts the returns of its products in quantities of five or less within 30 days of purchase, as per its standard return policy.
However, there are some exceptions to its return policy, which we will explain in the detailed return guide.
How to start the return process?
Lenovo gives you the option of both in-store and online returns. However, you must know that the product you wish to return must be in original condition with original packing.
- To initiate your return contact 1-855-253-6686.
- You can contact the company’s Order Visibility Portal (OVP) by clicking here.
- As soon as your request will be processed, you will be issued a Return Merchandise Authorization number.
- After issuance of the RMA send the product within 10 days to Lenovo National Return Center.
- Your refund will be immediately processed to your original form of payment, be it the debit card or credit card.
- Lenovo will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees.
However, if Express is not able to locate your information, your refund will not be executed.
Just remember that the Express has the right to refuse any return.
Lenovo Refunds
Lenovo generally processes the refunds to the original mode of payment. To get a full refund on the purchase price, you must return the product within 30 days.
Lenovo has a policy of accepting the return or exchange in its original package for a full refund if Lenovo shipped you the wrong product or makes an error in the configuration of the product ordered.
| Type of payment | You can get refund in: | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | 7 days | Lenovo will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping costs are upon you. |
| Gift | NA | No Refund |
| Cash | 14 days | Cash |
| Wire Transfer | 14 days |
Return Policy for Different Lenovos’ Products
For most of its products, Lenovo follows 30 days easy return policy. However, there are some products with some conditions attached, go through the table below to get an idea about product-wise return policy.
When you are returning a product ensure that the product is in its original packaging and is in original condition.
| Products and purchases | Product Condition | Return Policy |
| Gifts | NA | Can’t be returned |
| Hardware products | Should be in original condition | These items are subjected to a 15% restocking fee plus shipping and handling charges. If an item is bought from Lenovo.com it can be returned within 30 days. If you bought from Lenovo Outlet.com, you should file the return within 14 calendar days from the date of purchase. |
| Software products | NA | Software products can’t be returned |
Exceptions for Software products
There are a few exceptions to the return of the software products, as follows:
- Software installed by Lenovo on its hardware products, which are authorized to be returned by a hardware return policy, are eligible for return.
- Media-based software that is unopened and still in its sealed package or the software for which you have not still accepted the terms and conditions.
Defective Products
In case you have received defective products, you will be given a full refund by Lenovo. You can connect to its team at www.lenovo.com/support.
Any Questions?
What is the Express Customer Service Number?
You can call Customer Service at 1800-419-6686 and they will guide you with the procedure of returning the product. They are also available on www.lenovo.com/support.
What is the time frame for refund processing?
However, it may take up to 14 for the company to refund you the amount when you return the item online.
Can I return the gifts that I have bought for Lenovo?
No! Gifts are not eligible for return.
How can one get an RMA number?
If you wish to return your product, you can contact 1-855-253-6686 or complete the form online, by visiting the website to obtain an RMA (Return Merchandise Authorization).
Conclusion
Do you know that Lenovo was named Legend in its earlier years of inception and its success only came when the company changed its name to Lenovo? It spent nearly $30 million to rebrand its brand in 2003.
You can check these out too – Dell, HP, Newegg, and Amazon Return Policy.
Feel free to ask your questions below.
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