Joss & Main is the internet-based retailer offering décor items for your household needs. The company is headquartered in Boston, US, and the company employs 288 people.
Have you ever bought a customized item from Joss and Main? It did not match your expectations? Don’t worry! Joss and Main provide 30 days satisfaction guarantee for all of its products and if you don’t love your purchase, you can easily return your purchase to the company.
Deep-diving into the return policy
The period for return – 30 days
Joss and Main operate 30 days standard return policy and you can return your electronic purchases up to 30 days from the date of the purchases.
However, all returns should be in their original condition and with original packing.
The return procedure
Joss and Main is a website based retailer and it only allows you to mail the product back to the company.
Please note that the items bought through the company must be returned in original packing.
Mail return policy
You need to follow the given below steps to return your items via online mode. Products should be returned or exchanged in the country, where it was bought.
- Firstly, you need to login to your Joss and Main account.
- Next, you need to visit My orders page.
- Select “Return item” tab and choose your return and refund method.
- Follow the instructions and obtain a return confirmation email.
- Please note that they will not pay for your shipping charges.
- Once, you have packed the items, take the package to any UPS-authorized location or dropbox.
For large, heavy, or fragile items delivered via special carrier:
You need to follow the same steps above, but instead of printing a shipping label, Joss and main will coordinate for the carrier to pick up the item at your convenience.
Getting your refund
Joss and Main will first assess your order on quality terms, once the items are assessed on quality terms, you will receive a confirmation via email when your return has been processed.
If your order will be found good on quality terms, you will be refunded to the original form of payment.
Joss and Main take up to 2 weeks based on the type of refund to process in your account, below are different refund gateways:
|Type of payment||Refund will process in:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||3-5 business days||Joss and Main will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Initial shipping and handling costs are not refundable|
|Cash||Instantly||You will be refunded via cash|
|Gift Card||1 business day||Store credit|
Return conditions for their different Products
Joss and Main have a standard 30 days’ policy for most of its purchase.
Do remember that all returns must be in original condition, i.e. unopened and with no damage done to the item, must be clean; merchandise too must be the same with its original packing.
|Products and purchases||Product Condition||Return Policy|
|All other merchandise||These products should be in unopened||These items can be returned within 30 days|
|Special Orders||NA||These items are not eligible to be returned or exchanged|
|Final sale items||NA||These items are not eligible to be returned or exchanged|
|Mattress||These products should be unopened and unworn The return or exchange option only applies once per order||Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one|
|Large Appliance||These products should be installed and returned with original packaging Before installing the appliance, please double-check the following when it arrives: Look and damages and if you found any contact customer service team||30-day Joss and Main return policy with restocking fee to be provided in some cases|
However, there are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
Extended Holiday return policy
For all items purchased between November 1 and December 31, the deadline to return those items is extended until January 31
Questions by customers?
How do I contact Joss And Main Customer Support?
If you wish to call, you can reach the company at toll-free at (877)-688-7678.
What if I get a defected item?
Don’t worry inform them within the 48 hours of the delivery and they’ll issue a replacement or a full refund.
Can I get my refund back to my original account?
Yes! You will get the refund back to your original mode of payment. It will be credited within 3-5 business days.
Can I change my refund method?
You can change your refund method via the “Change My Refund Method” tool on the My Orders page only before you have returned the item(s).
Will shipping and delivery charges be refunded?
Shipping and delivery charges will be refunded or credited only if the return is a result of an error by the company.
Joss and Main is known for launching the newest sales events every day at 11 am, wherein you get a variety of products.
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