JCPenney is the American retailer providing a wide variety of jewelry, clothing, shoes, home furnishing, and more. It also sells gadgets such as fitness trackers, smartwatches, even games for kids. You name it and they have got it. JCPenney return policy is pretty lenient, where you can easily return your unused items anytime at your nearest location or online – but this clause is subject to a ton of exceptions. What are they? Read on to know more about it!
JCPenney COVID-19 Update (An EXCERPT from their official website)
Temporary Return Policy Extension – JCPenney offers customers a flexible return policy without time limits on most merchandise and salon with receipt. As concerns continue regarding the Coronavirus (COVID-19) pandemic, for select receipted merchandise returns that do have time limitations, (i.e. Sephora, Fine Jewelry, and Furniture & Mattresses), JCPenney will extend our flexible return period by an additional 30 days from the time we re-open our stores. JCPenney’s response to COVID-19 Pandemic.
Full Return process simplified for you
Broadly, the return policy is divided into 2 categories – With or Without Sales Receipt
- If you have the Receipt – You’ll be able to easily return your merchandise even if the tags are not attached or it has been used a bit but properly washed. You will get a full refund. If you paid through PayPal, you’ll get a check to your billing address.
- If you don’t have the Receipt – You’ll only get a refund equivalent to the product’s lowest price in the last 45 days. JCPenney tracks your returns and if anything suspicious found, it can reject your returns. You can be asked to show valid ID proof for the following states US, Puerto Rico, Canada, and Mexico.
To simplify different complex return conditions for you, below we have explained different methods that you can opt to return your merchandise easily.
You get 2 ways to return your product!
As soon as you get an idea about their general terms and conditions, nothing much is left. You can simply start your return and ask for a full refund!
You can return the product online or by visiting your local store. Analyze both the methods and compare the two to find out the best one for you.
Returns at Local Store
I think this method will be the easiest and quickest way to get your money back. You just need to take your product to the nearest JCPenney store (don’t forget to take the purchase receipt with you). Find the customer desk in the store and ask for a return. Find your nearest JCPenney Store. Not applicable to furniture.
Return through Mail
Follow the below steps and return your goods easily
Step-1: Complete the ‘return and exchange’ form on the invoice and attach it to items to be returned
Step-2: In case, you do not have the invoice, attach your details as in your name, address, phone number, and the approximate date of purchase with the item and mail it to the jcp.com facility nearest you.
Step-3: Send the goods to any one of the following addresses
- Kansas City, jcp.com facility, 10500 Lackman Rd., Lenexa, KS, 66250-0001
- Reno, jcp.com facility, 11111 Stead Blvd., Reno, NV, 89506-1500
- Columbus, jcp.com facility, 5555 Scarborough Blvd., Columbus, OH, 43232-4730
Step-4: You will get the refund immediately or within 2-3 business days.
The shipping charges would have to be borne by you. Also, JCPenney Return Policy doesn’t take any responsibility for goods lost in transit. For returns of special delivery or trucked items call customer care at 1-800-442-7902. The pickup arrangements would be done by the company.
Specific instructions for items being returned for reasons covered by a JCPenney or manufacturer’s warranty have been included in the package with each warranted item.
If you have additional questions or if a part is missing, call customer care at 1.800.322.1189.
Refer to the product warranty carefully before buying any item as they would be applicable in many cases such as damaged watches or return of electrical appliances.
Defective/ Damaged Items
Just like normal returns, the terms and conditions vary as per the product categories. The timelines remain the same for defective items, e.g. you have to inform customer care within 48 hours if there you received damaged furniture or electric appliance.
Shipping charges, in this case, would be borne by JCPenney only. Also, in case of return by pick up, inform the customer acre. They will ask the driver to inspect the items and validate your claim.
JCPenney Credit Cards
Just like most of the retailers, JCPenney offers credit cards to its customers. Each $1 spent using this card earns 1 point, and every 200 points earn $10 credit. It has 2 cards – Gold (with $500 annual spend) and Platinum (with $1,000 annual spend) providing varying privileges. Get Details here.
If you shop at JCPenney pretty often – Apply now.
Products covered under Return Policy
|Product||Return Window||Return Condition|
|Purchases made in Connecticut and Massachusetts||90 Days||Provides full refund i.e. Total price including sales taxPost 90 days refund would be total price – sales tax|
|Gifts||60 Days||With Gift Receipt – Store credit or exchange for the amount mentioned on receipt, no refund |
Without Gift Receipt – Store credit or exchange for the lowest listed price within past 45 days, no refund
|Special Occasion Dresses||No specified Timeline||Must have the green tag in its place|
|Fine Jewellery||60 Days||You need to have a product certificate and sales receipt. Returns without product certificate won’t be accepted|
|Watches||60 Days||You need to have the product certificate and sales receiptThey should not be worn|
|Portrait/ Photos||60 Days||With a Sales Receipt – Full refund in the original form of payment |
Without Sales receipt – Exchange for equal or lesser value
|Salon Items||60 Days||Valid Receipt Required|
|Sephora Inside JCPenney||30 Days||With Sales Receipt – Store credit of the purchased amount.|
Without Sales Receipt – No return(You can track your purchase if you present your credit or debit card used, or by your Beauty Insider account)
|One Times Sale||14 Days||Original Receipt Required|
|Smart Watches / Fitness Trackers||10 Days||You need to have a product certificate and sales receipt. They should not be worn|
|Custom Window Treatments and Home Services||3 Days||The order has to be canceled within 3 working days. No returns after installation Customer Service Number – 1-800-543-5436|
|Electronic/Fitness Equipment||48 Hours||Valid Receipt Required, no refund without it. 15% Restocking fee and $85 pickup fee charged Can’t be returned to the store Customer Service Number – 1-800-322-1189|
|Furniture and Mattresses||48 Hours||Valid Receipt Required, no refund without it. 15% Restocking fee and $85 pickup fee charged Can’t be returned to the store Customer Service Number – 1-800-442-79023|
|Custom-made eyewear and unopened contact lenses||24 Hours – Refund60 Days – Exchange||Receipt Required|
|Custom Blinds, Shades and Draperies||24 Hours||Order must be cancelled within 24 Hours for refund|
Products with No Return Policy
Apart from above, the following list of items cannot be returned:
- Sephora Inside JCPenney items without a valid receipt
- Body Jewellery (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes)
- Special Orders or Personalized Gifts
- Digital Images and CDs
- Gift Cards
- Monogrammed Items
- Altered Items
- Perishable Foods and Services
- Electrical appliances have been discontinued by JCPenney and now third party policies and manufacturer warranties would apply. Customer Care Number 1-844-527-2775.
Questions on mind?
You can call Customer Care at 1-800-322-1189 or visit JCPenney.
The charges differ on various bases such as amount and time taken for delivery. Check out the rates here.
Yes. Visit here
It does not include JCPenney Salon / InStyle Salon, Optical, Portrait, In-Home Custom Window Treatments or Services. Lowest price guarantee on Sephora, Electronics and Fitness Equipment does not include an extra 5%. Get Details.
Do you know that there are JCPenney 98,000 employees to serve you across its more than 860 stores supplying goods from 2700 suppliers? Also, the company has operates 750 JCPenney salons.
Still got questions about JCPenney Return Policy? Tell us below, we are waiting to answer them 🙂