Read this before you shop at JCPenney – JCPenney Return Policy 2020

jcpenny return policy store front

JCPenney is the American retailer providing a wide variety of jewelry, clothing, shoes, home furnishing, and more. It also sells gadgets such as fitness trackers, smartwatches, even games for kids. You name it and they have got it. JCPenney return policy is pretty lenient, where you can easily return your unused items anytime at your nearest location or online – but this clause is subject to a ton of exceptions. What are they? Read on to know more about it!

JCPenney COVID-19 Update (An EXCERPT from their official website)

Temporary Return Policy Extension – JCPenney offers customers a flexible return policy without time limits on most merchandise and salon with receipt. As concerns continue regarding the Coronavirus (COVID-19) pandemic, for select receipted merchandise returns that do have time limitations, (i.e. Sephora, Fine Jewelry, and Furniture & Mattresses), JCPenney will extend our flexible return period by an additional 30 days from the time we re-open our stores. JCPenney’s response to COVID-19 Pandemic.

Full Return process simplified for you

Broadly, the return policy is divided into 2 categories – With or Without Sales Receipt

  • If you have the Receipt – You’ll be able to easily return your merchandise even if the tags are not attached or it has been used a bit but properly washed. You will get a full refund. If you paid through PayPal, you’ll get a check to your billing address.
  • If you don’t have the Receipt – You’ll only get a refund equivalent to the product’s lowest price in the last 45 days. JCPenney tracks your returns and if anything suspicious found, it can reject your returns. You can be asked to show valid ID proof for the following states US, Puerto Rico, Canada, and Mexico.

To simplify different complex return conditions for you, below we have explained different methods that you can opt to return your merchandise easily.

You get 2 ways to return your product!

how to return jcpenny products

As soon as you get an idea about their general terms and conditions, nothing much is left. You can simply start your return and ask for a full refund!

You can return the product online or by visiting your local store. Analyze both the methods and compare the two to find out the best one for you.

Returns at Local Store

a local store

I think this method will be the easiest and quickest way to get your money back. You just need to take your product to the nearest JCPenney store (don’t forget to take the purchase receipt with you). Find the customer desk in the store and ask for a return. Find your nearest JCPenney Store. Not applicable to furniture.

Return through Mail

Follow the below steps and return your goods easily

Step-1: Complete the ‘return and exchange’ form on the invoice and attach it to items to be returned

Step-2: In case, you do not have the invoice, attach your details as in your name, address, phone number, and the approximate date of purchase with the item and mail it to the facility nearest you.

Step-3: Send the goods to any one of the following addresses

  • Kansas City, facility, 10500 Lackman Rd., Lenexa, KS, 66250-0001
  • Reno, facility, 11111 Stead Blvd., Reno, NV, 89506-1500
  • Columbus, facility, 5555 Scarborough Blvd., Columbus, OH, 43232-4730

Step-4: You will get the refund immediately or within 2-3 business days.

The shipping charges would have to be borne by you. Also, JCPenney Return Policy doesn’t take any responsibility for goods lost in transit. For returns of special delivery or trucked items call customer care at 1-800-442-7902. The pickup arrangements would be done by the company.


jcpenny warranty on products

Specific instructions for items being returned for reasons covered by a JCPenney or manufacturer’s warranty have been included in the package with each warranted item. 

If you have additional questions or if a part is missing, call customer care at 1.800.322.1189.

Refer to the product warranty carefully before buying any item as they would be applicable in many cases such as damaged watches or return of electrical appliances.

Defective/ Damaged Items

Just like normal returns, the terms and conditions vary as per the product categories. The timelines remain the same for defective items, e.g. you have to inform customer care within 48 hours if there you received damaged furniture or electric appliance.

Shipping charges, in this case, would be borne by JCPenney only. Also, in case of return by pick up, inform the customer acre. They will ask the driver to inspect the items and validate your claim.

JCPenney Credit Cards

jcpenny credit cards

Just like most of the retailers, JCPenney offers credit cards to its customers. Each $1 spent using this card earns 1 point, and every 200 points earn $10 credit. It has 2 cards – Gold (with $500 annual spend) and Platinum (with $1,000 annual spend) providing varying privileges. Get Details here.

If you shop at JCPenney pretty often – Apply now.

Products covered under Return Policy

Products covered under jcpenny return policy
ProductReturn WindowReturn Condition
Purchases made in Connecticut and Massachusetts90 DaysProvides full refund i.e. Total price including sales taxPost 90 days refund would be total price – sales tax
Gifts60 DaysWith Gift Receipt – Store credit or exchange for the amount mentioned on receipt, no refund

Without Gift Receipt – Store credit or exchange for the lowest listed price within past 45 days, no refund
Special Occasion DressesNo specified TimelineMust have the green tag in its place
Fine Jewellery60 DaysYou need to have a product certificate and sales receipt. Returns without product certificate won’t be accepted
Watches60 DaysYou need to have the product certificate and sales receiptThey should not be worn
Portrait/ Photos60 DaysWith a Sales Receipt – Full refund in the original form of payment

Without Sales receipt – Exchange for equal or lesser value
Salon Items60 DaysValid Receipt Required
Sephora Inside JCPenney30 DaysWith Sales Receipt – Store credit of the purchased amount.

Without Sales Receipt – No return(You can track your purchase if you present your credit or debit card used, or by your Beauty Insider account)
One Times Sale14 DaysOriginal Receipt Required
Smart Watches / Fitness Trackers10 DaysYou need to have a product certificate and sales receipt. They should not be worn
Custom Window Treatments and Home Services3 DaysThe order has to be canceled within 3 working days. No returns after installation Customer Service Number – 1-800-543-5436
Electronic/Fitness Equipment48 HoursValid Receipt Required, no refund without it. 15% Restocking fee and $85 pickup fee charged Can’t be returned to the store Customer Service Number – 1-800-322-1189
Furniture and Mattresses48 HoursValid Receipt Required, no refund without it. 15% Restocking fee and $85 pickup fee charged Can’t be returned to the store Customer Service Number – 1-800-442-79023
Custom-made eyewear and unopened contact lenses24 Hours – Refund60 Days – ExchangeReceipt Required
Custom Blinds, Shades and Draperies24 HoursOrder must be cancelled within 24 Hours for refund

Products with No Return Policy

Apart from above, the following list of items cannot be returned:

  • Sephora Inside JCPenney items without a valid receipt
  • Body Jewellery (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes)
  • Special Orders or Personalized Gifts
  • Digital Images and CDs
  • Gift Cards
  • Monogrammed Items
  • Altered Items
  • Perishable Foods and Services
  • Electrical appliances have been discontinued by JCPenney and now third party policies and manufacturer warranties would apply. Customer Care Number 1-844-527-2775.

Questions on mind?

FAQs about jcpenny return policy

You can call Customer Care at 1-800-322-1189 or visit JCPenney.

The charges differ on various bases such as amount and time taken for delivery. Check out the rates here.

Yes. Visit here

It does not include JCPenney Salon / InStyle Salon, Optical, Portrait, In-Home Custom Window Treatments or Services. Lowest price guarantee on Sephora, Electronics and Fitness Equipment does not include an extra 5%. Get Details.


Do you know that there are JCPenney 98,000 employees to serve you across its more than 860 stores supplying goods from 2700 suppliers? Also, the company has operates 750 JCPenney salons.

You might also be interested in checking out our guide to Gucci, Wayfair, and DSW Return Policy.

Still got questions about JCPenney Return Policy? Tell us below, we are waiting to answer them ?

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Brenda Touchet

order number# 2020313413437319 – ordered on line, received pants in package without an invoice or a return & refund form in the package, only my pants in a bag. The pants are too big, could someone please e-mail me a copy of the invoice

Brenda Touchet

Need a copy of invoice # 41320352 charged on my JC Penney statement on 11/11/20. My order number# 2020313413437319, I forgot to list invoice number in my previous e-mail


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