How to go about returning your J Crew items?


J.Crew Group, is the US-based retailer of women, men, and children clothes and accessories. The company specializes in providing clothes, accessories and bags for different occasions.

J Crew has wider popularity among young customers.

In America, J Crew has 450 retail outlets across all the states.

When did you purchase your favourite J Crew merchandise and worried about returning the product? No more worries, guys. We will take you through the J Crew Return Policy and the whole return procedure of the company.

Our step-by-step guide to J Crew Return Policy

The period for return – 30 days

J Crew has a very simple and convenient return policy. The company has 30 days 100% satisfaction guarantee, meaning that if you are not satisfied with your device within 30 days period, you can return the product conveniently to the company by online or offline mode.

How to return J Crew merchandise?

How to return JCrew items

J Crew Return Policy allows you to return its products via – online and offline mode. You can return the store by mail or by visiting your nearest store. Here we have provided details of both the methods.

First option you have is to return by mail

Step-1: To make a return, go to J Crew’s website and click on the returns tab on the website

Click here to go to the website.

Step-2: Next, you need to fill order number and billing zip code.

Step-3: Get the return label and attach it to your returnable product.

Step-4: Now mail your device by dropping it at any UPS dropbox.

J Crew will not refund your shipping costs

Second is by visiting your nearest J Crew store

Before returning your products, make sure that they are in original condition with original packing. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:

Step-1: You can locate your nearest store by visiting this link.

Step-2: When you know your target store to return your product, pack your product in the original packing.

Step-3: Accompany your product with an original slip.

Step-4: Store personnel will help you in processing your return.

Step-5: Your refund will be immediately processed to your original form of payment.

You can also contact your local store operator to know more.

J Crew always recommends you to return your products by visiting your nearest store.

Different product conditions

J Crew operates a standard 30 days return policy for most of its products.

You can return your products conveniently to the company in this timeframe. Do remember to return your products unworn and in original condition.

ProductsProduct ConditionReturn Policy
Monogrammed, personalized, lingerie, vintage, altered or final sale itemsNAThese products can’t be returned
Fine jewelryThese products can’t be returned in a store30 days return policy
All kind of merchandiseThe product should be in original condition30 days return policy

J Crew Refunds and Credits

J Crew refund policy

Refunds are credited to the original mode of payment by the company; The Company does not specify a particular timeframe for returns to take place.

Type of paymentRefund and Credit Policy
Credit card/Debit card used while purchasingJ Crew will issue a refund in the form of the original payment; if you use a credit card, you will get the refund in your credit card. Shipping and handling costs are not refundable
CashFor cash purchases, you will get a refund through cash
CheckIf you paid using a check, your refund would be initiated by check.

Marketplace Returns

The products bought from third-party vendors are not accepted by the company and company requires you to pay the item directly to your vendors.

The return policy will be stated on the package and you can also contact your vendor directly to know more about the returns

Covid-19 update on return policy

Owing to the COVID-19 outbreak, the company has made an extension to its return policy. Orders placed between March 1st and April 30th may be returned through June 30th.

May onwards the company will have 60 days return policy

Questions asked by your fellow shoppers


What is J Crew customer service number?
You can contact them at +1 4343855775.

Can I return J Crew factory merchandise to a retail store?
No. J Crew factory merchandise should only be returned to J Crew factory store.

What is the return procedure for international returns?
If you have made an international purchase, you can email you complain to, or for Japan customers

Is return fee refundable?
Yes, you need to make your own return arrangements. You will not be refunded your shipping or handling fee

Let’s wind up

COVID-19 outbreak has impacted the company so much that it has filed for bankruptcy proceedings in the US. COVID has directly hit the company’s store sales.

The company operates in 506 locations across the world.

Check out Walmart, Gucci, Old Navy, American Eagle Return Policy too.

We are eagerly waiting for your questions if you’ve any. Feel free to ask them below!

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