Hugo Boss Return Policy [2023] | All You Need To Know

Hugo Boss is most of the time referred to as BOSS and is a well-known Germany-based luxury wear manufacturer. The company is headquartered in Metzingen, Baden-Württemberg.

Have you bought from Hugo Boss product recently? Are you looking to buy Hugo Boss product but wish to know about company’s return policy before returning an item? If you need more clarity on company’s policies, don’t sweat we have you covered.

We are here to help and we will detail out all the information of your need in this article.

hugo boss store logo

Hugo Boss return policy

Hugo Boss return policy allows customer to return items within 30 days of the delivery date. Merchandise must be returned in its original, unused, unwashed state. Bring your order receipt document, the original form of payment, and the returned goods to the HUGO BOSS store to receive a refund in full.

Return Deadline30 Days
Return MethodsBy mail or in store
Exchange PeriodNo exchange policy
Exchange MethodNo exchange policy
Refund PeriodWithin 14 business days
Refund MethodOriginal payment method or store credit

Being a luxury brand, Hugo Boss has a very aggressive return policy and it requires you to return most of its products in 30 days.

Moreover, the company requires you to return the product in original condition and in original packaging.

Given below are details to ensure that you understand the details fully.

How to Return Hugo Boss Items?

To return any of the company’s product, you have two ways, you can return the product either by mailing the return back to company or by visiting the store and returning on-site.

Include the package in original condition and in the company’s packaging.

Hugo Boss In-Store Returns

Before returning the product you should take care of the following things:

  1. Send the product in original condition.
  2. All merchandise should be unused and unwashed.
  3. To get the full refund, you will have to bring in order receipt form and original payment method.
  4. If you paid by PayPal, you will not be able to get refund in your PayPal account in Hugo Boss store and you will only get  store credit or exchanged for the full amount of the items.

You need to follow the given below steps to return the product in a store:

  1. Visit the company’s website and find the store locator.
  2. Look for customer service representative and tell them about your problem.
  3. Company personnel will help you further in processing your return.
  4. You will get refund to the original mode of payment.
  5. The company will take 14 days to process your refund.

Return by mailing

Hugo Boss sends return label with most of its products and if you did not find return label with your product, you can ask for the return label by following the given below steps.

Go through the given below steps to return through this method:

  1. Firstly, keep your tracking number for further records.
  2. If you did not get the return label along with the product.
  3. Email the company at with all your details.
  4. The company will mail you return label.
  5. After completing all the process paste the return label and ship via the carrier of your choice.
  6. You can also drop off your return at any UPS-authorized shipping center. You can find the UPS service center near you by clicking here.

Hugo Boss Refunds

Hugo Boss will process your refund into the original form of payment and the company will refund all additional costs (except for additional costs if you selected a different delivery method than the cheapest standard delivery method). Hugo Boss takes a maximum of 14 days to process your refund Following are the refund gateways for different modes of payment:

Type of paymentThe Number of days you will get a refund in:Refund and Credit Policy
Credit card/debit card    14 daysThe company will provide refund in the form of the original payment along delivery and return costs
Cash14 daysCash
PayPal14 daysRefund to Paypal account

Return Policy for Different Hugo Boss Products

The company has a standard 30 days return policy, wherein you can try apparel for 30 days and return within the time frame. However, the company will refund your return/delivery charges.

Products and purchasesProduct ConditionReturn Policy
All kind of merchandiseThese products should be in original condition30 days return policy

Hugo Boss Exchange Policy

Hugo Boss does not offer exchanges for its products. You will have to order a completely new item or merchandise.

Questions on mind?

What is Sleep Number customer service number?
You can contact the customer service at 1-800-HUGOBOSS (1-800-484-6267) 24 hours, 7 days a week.

What is the period of the refund?
You will get refund of the product within 14 days.

How to get a full refund of your order?
To get a full refund of your item, you will have to bring your order receipt form and original payment method at the time of order processing.


Do you know that Hugo Boss produced general purpose clothing after it was founded in 1924. In 1930s, Boss began to produce and sell Nazi uniforms?

We know that you must be really sceptical before buying Hugo Boss merchandise and don’t want to throw yourself in water. We hope that most of your queries must have been resolved by now.

Other guides to check-out: Sleep Number Return Policy, Club Monaco Return Policy, and Cole Haan Return Policy.

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