Walmart is a US-based retail corporation operating chains of discount stores and grocery stores. Sam Walton founded the company in 1969. Walmart has retail store chain by the name of Sam’s Club. The company also owns and operates 11,484 stores across 27 countries.
In the recent past, the company has made some significant investments in the payment services start-ups across the globe.
Company takes different forms of payments. However, as far as digital payments are concerned the company launched Walmart Pay in 2015 and it only accepts Walmart Pay as an integrated form of payment.
If you want to cancel your order, you need to do it quickly before the order has been shipped by the company.
If an order is shipped by the company, it cannot be cancelled and you will have to return the order and follow return guidelines to proceed further. To return your orders at Walmart, go through their return policy (link opens in a new tab).
The guidelines to cancel your order are different for Walmart grocery and Walmart stores and we will be taking you through both the methods to thoroughly explain the process.
Walmart Grocery
Walmart Grocery is the Grocery service launched by Walmart for the users who need an express delivery of goods, since grocery items are perishable, and stockpiling is not possible for a longer period.
Here we have explained the whole process of cancelling your order and if you are not able to cancel your order, how can you return your order?
Do remember that once the order is shipped, you will not be able to cancel it and you will have to accept the delivery.
However, you can return your order by following the return guidelines.
How to Cancel Walmart Order?
Walmart starts processing your order, as soon as it is placed by you and you can easily cancel your order until it reaches shipping status. Below are the steps to be followed if you need to cancel your order:
- Firstly, go to Walmart page and look for your accounts section.
- Sign in to your Walmart account and look for the order you wish to cancel.
- If the order is eligible for cancellation, then you will be able to see “Request cancellation button”.
- If there is no cancellation button on your screen, it means your order is not eligible to be cancelled and it has been shipped by the company.
- After you request cancellation of your product, you will get a cancellation mail.
- If you have paid upfront, then you will get the returns in the form of the original form of payment.
General Walmart Orders
The cancellation process of general Walmart orders is similar to the cancellation process of grocery units.
The only change here is that you need to visit the Walmart website and process your return by going there. Following steps are needed to be followed to get your order canceled from Walmart:
- Go to the Walmart website and look for the account section.
- Sign in to your account at the top right corner of the website.
- If the order is eligible for cancellation, then you will be able to see “Request cancellation button”.
- If there is no cancellation button on your screen, it means your order is not eligible to be cancelled and it has been shipped by the company.
- After you request cancellation of your product, you will get a cancellation mail.
- If you have paid upfront, then you will get the returns in the form of the original form of payment.
In case there is no request cancellation button, you will have to return your product.
Do not worry! We will help you understand the company’s return policy.
Here is the company’s return policy.
Walmart Return Policy Guide
The period for return – 90 days
You can return your Walmart purchases up to 90 days from the date of the purchases. However, all returns should be in their original condition.
How to Return
You can return any of your Walmart items bought via store or online mode to any of the Walmart stores. Walmart gives you two modes to return your product easily back to the company – going to your nearby store or returning by mail.
Please note that the items bought through Walmart store must be returned to the respective store only.
Return by mail
You need to follow the given below steps to return your items via online mode. Products should be returned or exchanged in the country where it was bought.
- Go to the Walmart website and look for the account section.
- Log in to your Walmart account.
- Search for the merchandise you wish to return, click on start a return and select the merchandise to be returned.
- You will only be able to return the product if it has the option of returning in front of it.
- Select the reason for returning the product.
- Tap on select and continue.
- Next, you need to choose the option of returning the product through the mail.
- Select the order you’d like to return and follow the instructions.
- Print the return label by following the required instructions.
- Attach the return label to the product you wish to return.
- Once, you have packed the items, take the package to any UPS-authorized location or dropbox.
Return in a Store
You are can also return any of the merchandise by walking to your nearby Walmart store and following the given below steps:
- Go to the Walmart website and look for account section.
- Log in to your Walmart account.
- Search for the merchandise you wish to return, click on start a return and select the merchandise to be returned.
- You will only be able to return the product, if it has the option of returning in front of it.
- Select the reason for returning the product.
- Tap on select and continue.
- Next you need to choose the option of returning the product through store.
- Click on Print Barcode and print returning receipt.
- Search for your nearest Walmart store, by visiting the Store Locator.
- After finding your nearest Walmart store, pay a visit there.
- When you are going to the store bring the invoice along with merchandise in original packaging with the required tags attached with it.
- Go to customer care desk and customer care representative will help you in the processing of your return.
Refunds
Walmart will first assess your order on quality terms, once the items are assessed on quality terms, you will receive a confirmation via email when your return has been processed.
If your order will be found good on quality terms, you will be refunded to the original form of payment.
| Type of payment | Refund will process in: | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | NA | Walmart will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Initial shipping and handling costs are not refundable. |
| Cash | NA | You will be refunded via cash |
| Gift Card | NA | E-gift card |
| PayPal | NA | PayPal |
Return Policy for Different Products
Walmart has a standard 90 days policy for most of its purchase; however, there are a few exceptions to the company’s standard return policy.
Do remember that all returns must be in original condition, i.e. not worn out, unwashed, with no damage done to the item, must be clean; merchandise too must be the same with its original packing.
Do remember that Items purchased from dealers or resellers and not Walmart or Walmart.com directly are not eligible for the return, refund, or exchange.
| Products and purchases | Product Condition | Return Policy |
| All other merchandise | These products should be in original condition and packed with the same packaging. | These items can be returned within 90 days. |
| Final sale merchandise | NA | These items are eligible for price adjustments within 14 days |
| Sports, Fitness, Swimming Pools | These products should be unworn and with the tags intact. | These items can be returned within 90 days. Autographed sports memorabilia must be returned with the included Certificate of Authenticity. |
| Tobacco and Alcohol | Unopened products should be returned to the store, where they were purchased from. | These items can be returned within 90 days. |
| Prescription Glasses | These products cannot be replaced and should not be damaged. | These items can be returned within 60 days. |
| Pharmacy | NA | Prescription drugs and products containing Pseudoephedrine and Pseudotropine. Diabetic supplies—Meters, strips, lancets, lancet devices, syringes. The sale of the above products is final and these are not eligible for exchange. |
| Firearm | NA | All firearms Ammunition Pepper spray Air guns and BB guns The sale of the above products is final and these are not eligible for exchange. |
| Electric items | These products must be in original condition. | Must be returned within 30 days: Printers 3D printing supplies and products Audio systems Computers, laptops, and computer hardware Camcorders and digital cameras Digital music players Drones Electric bicycles and scooters GPS units Hoverboards Musical instruments and DJ equipment Portable video players Printers (3D printer policy above) Radio-controlled vehicles Smart watches and activity trackers Tablets, e-tablets, and e-readers Televisions Video game hardware Post-paid cell phones Must be returned within 14 days: Pre-paid cell phones |
| Walmart financial services | NA | These products are not eligible for return. |
Walmart has a very comprehensive return policy and you can explore the return policy by visiting this link.
Walmart Exchange Policy
If you purchased an item and you wish to return it, you need to place a new order, as Walmart does not offer exchanges via return shipment. You can place a new order for the desired items on Walmart.com. Also, you need to follow the instructions for Returns via Return Shipment.
Defective Items
If you have got defective items, you need to contact the customer care helpline of the company immediately and get the product returned immediately.
You will get the full refund to your account if the defective item has arrived due to the company’s mistake.
Concluding Lines
Walmart allows you to cancel your order until it has been shipped. After the product is shipped you will not be able to cancel the product and it will have to be returned.
We have tried our best to provide the best of insights and information related to the cancellation process of Walmart.
We understand that you had a lot of the questions before and a lot more of your doubts must be cleared by now. We hope that you liked the article and got answers to your questions on how to cancel Walmart order.
However, if you face any query in future related to the cancellation and return policy by different retailers, you can post your questions in the comment section and we will be glad to answer your queries.
You can check these out too – Amazon and CVS Return Policy guides.