HOT TOPIC Return Policy In [2023] | Must Read BEFORE You Return!

hot topic return policy

With pop culture being part of our life and Fashion changing frequently, it is natural we might make wrong choices of clothes and accessories for ourselves while trying to be updated with current trends. The HOT TOPIC return policy is here to help you out and get rid of your mistakes.

The Return Procedure

Want to look cool and funky but not able to decide?Want to look like your favorite Pop Figure? The Answer to all these questions is ‘Hot Topic,’ which helps people decide the latest fashion and accessories trend for the last 25 years.

Are you thinking of buying some stylish clothes currently in trend? Or You have already purchased but now want to return as it doesn’t suit you, Or you have received a damaged product and are now unaware of the company’s return guidelines.

Then you are in the right place as we will try to help you out in the best possible way by addressing your queries and making your life easier while shopping.

Hot Topic Return Conditions and Process


Hot Topic Returns: Time period of return/refund – 30days

HOT TOPIC gives you 30 days from the date of purchase to return or refund your product.

You must have an original copy of the invoice with you while initiating the return or refund of your item purchased.

Below is the information regarding various types of return/exchange.

Hot Topic online return policy

To return by mail, you need to follow the following steps:

  1. Firstly you should have your order number ready.
  2. After this, you need to fill a self-serve-return form from the company’s website.
  3. You can download and fill self-serve-return by clicking here.
  4. Now fill in every detail carefully in the form.
  5. Make sure the product you want to return should be in an undamaged condition.
  6. No return is there if the product is in the damaged condition.
  7. As soon as the HOT TOPIC store receives the product, the return process will start.
  8. Once the product is received, It usually takes 1-2 weeks for processing and 3-7 business days to receive your credit.

Hot Topic return policy in store

To return the item to the HOT TOPIC store, you need to follow the following steps:

  1. First, determine whether the item is eligible for in-store return or not.

How to Determine whether to return in-store or by mail?

  • First, look at the packaging slip that you got with the order.
  • Now look for the Product return URL section under shipping and returns on the HOT TOPIC website.
  • Search for SKU by visiting the HOT TOPIC website
  • Check the item on your Order Details either through your Account or Order Status.
  • For any help, you can call customer care.
  1. Take your item to the store along with the invoice.
  2. You can find the nearest HOT TOPIC store here.
  3. A sales representative will guide you there with the return.

Hot Topic International Return Policy

You can return an item to them if you are not fully satisfied with their product within 30 days of the purchase date.

  • You can use mail to return the package.
  • To return by mail, you need to fill the self-serve-return form by clicking here.
  • You must have the original invoice received with the package.
  • Keep the order number ready with you to fill the form.

Follow the steps below for return:

  1. Carefully fill the self-serve-return form with all the details.
  2. After filling the form, pack your item completely and put your return form there filled.
  3. The invoice should not be in a damaged condition.
  4. Now take your package to any international carrier of your choice.
  5. The refund process will be started only after we receive the package with us.
  6. Usually, 1-2 weeks are needed for the process to start after the package is received.
  7. After processing, you will receive your credit in 3-7 business days.
  8. For any help, you can contact the customer care representative.

Hot Topic Exchange Policy

Call at 800-892-8674  or visit your nearest Hot Topic store for an exchange.

You can also use a self serve return to form for exchange.

Click here for the form.

Merchandise Exceptions:

Type of ProductReturn Policy
Beauty Body Jewelry Candy and other consumable Products Clearance Collectibles Fashion Masks, Face Masks, Bandanas Halloween Swim Gift cards    No return or exchange on the sale of all these products mentioned and consider selling these products as final.
Collectibles: High EndIt can only be returned or exchanged within seven days of purchase (in-store) and seven days of receiving the item (online).  
Vinyl Records / CDsIt cannot be returned if opened.  
IntimatesReturns and exchanges are accepted only via mail.

Hot Topic Refund Policy

hot topic refunds

As soon as the product reaches the HOT TOPIC, the refund process is initiated. To reflect the credit in account, it might take up to 7 days in the USA and up to 14 days for International Returns.

Payment ModeTime FrameRefund and Credit Policy
Credit Card/Debit CardNAUp to 7 days in Bank Account
Paypal/Any other Online mode of PaymentNAUp to 7 days in Bank Account


These are important points you need to note before making the return:-

  • There will be no reimbursement for original or return postage.
  • No refund for shipping surcharges.

Some Other Queries:

FAQs about hot topic

How to contact HOT TOPIC for any issue?
You can reach HOT TOPIC in two ways for any help you need that is:-
Via call: You can call them at numbers given below depending on your location

United States: 1-800-892-8674
International: 1-626-603-3182

  • Via live chat at the company’s
  • When you visit the company’s website, you can find a live chat option below on the webpage.

When can you contact us?
We are available to you on All 7 days of the week from 7 am – 5 pm PT.

Can you return or exchange products after 30days?
NO, you have to return/exchange any product you wish to within 30 days from the date of buying that product.

Do All products have the same return/exchange policy?
No, all products do not have the same return or exchange policy. For more information, check merchandise exceptions under HOT TOPIC Return/Exchange Policy.

Can you return to any hot topic store?
If you have purchased a product with a credit card or gift card, then you can visit your local HOT TOPIC store and get it returned or exchange there. Products purchased from 3rd party sellers can only be returned via mail. While returning or exchanging the product, make sure it is not damaged at all else; you won’t be able to return it.


It has been more than 25 years for HOT TOPIC in catering to customers’ needs in terms of the latest pop-related fashion apparel, accessories, and merchandise. It has captured a considerable market share with more than 600 stores.

We hope we are able to solve most of your queries related to return/exchange in a simple way.

Other Similar guides to follow: Rakuten Return Policy, Nordstrom Return Policy, IKEA Return Policy, and Walmart Return Policy.

Do write back if you need any other help and also provide us with your valuable feedback and suggestions, if any.


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