Home Depot Return Policy [2021] | Super Easy Process of Return!

Hope Depot’s Website

The Home Depot is a US-based home improvement supplier, headquartered in Georgia. Home Depot supplies tools, construction products and provides services related to home improvement.

The Home Depot’s USP has been its large home improvement superstores. Just think for a while that you went to a Home Depot store and bought some tools for your lovely home, but it did not fit in there. What will you do? …Do not overthink we have covered all your possible queries and questions about the company’s return policy.

Return period and process

The period for return – 90 days

The Home Depot allows you to returns most of the new, unopened merchandise purchased through online or store mode within 90 days.

However, you get 365 days to return a product purchased through The Home Depot consumer credit card, revolving charge, or the commercial account.

How can you initiate a return request by visiting the store?

Step-1: To make a return, firstly check what your merchandise is and what its return policy is, to make it easy for you, we have covered every item under the product category

Step-2: After checking the eligibility of merchandise, simply take the item to any nearby Home Depot store and do not forget to carry the following:

  • A copy of your receipt or shipping confirmation email
  • The credit card you used to purchase (bring the original form of payment)

Step-3: Reach to in-store customer care desk; get your item returned or exchanged within minutes and you will be refunded to the original mode of payment

What if I lost my receipt?

Did you lose your receipt? Do not worry. Home Depot executives may be able to locate it in their system. They can find your receipts in the system if you’ve paid via a credit/debit card or by check within 90 days of purchase.

If you bought through The Home Depot consumer credit card, revolving charge, or the commercial account, they may be able to find your receipt in the system within 1 year of purchase.

If you paid by cash, you will receive store credit with a Home Depot gift card and make sure you have your valid ID with you at the time of return.

Initiating return request Online

returning home depot products

If you purchased something online and you are too lazy to visit Home Depot store, you can process your return request online by following some easy steps:

  • Firstly, process your online return by visiting this link.
  • If the merchandise is eligible for a return, you’ll receive a shipping label on your registered email.
  • Now you just need to print out the label and attach it to your product. You can take it to your nearest UPS dropbox.

Facing any issues to request a return? Home Depot’s support staff is here to get your UPS return started and They’ll schedule a pick-up of your return items as well. You can call them at 1-800-430-3376.

Refunds and Credits

representing Returning Products to get a refund
Type of paymentRefund and Credit Policy
Credit card/Debit card used while purchasingThe Home Depot will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
Store CreditIf you use the store credit to make a purchase, you will be refunded via store credit only
Gift CardIf you paid using a gift card, all refunds would be issued to store credit
PayPalIf you paid using PayPal, your refund would be initiated toward your PayPal account.

What all products are covered under Home Depot Return Policy?

The Home Depot has a variety of products with a different return policy; we are covering them all here so that you are well aware of your product and its return policy. Go through the policies carefully, so that you do not face any inconvenience while returning

home depot products
ProductsReturn Policy
Furniture Area Rugs Generators (other than Whole House and Stationary Generators) Gas Powered Equipment and Tractors Consumer Electronics (Televisions & Computers)These products can be returned within 30 days of purchase.
Major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves)Before you accept delivery of major appliance products, make sure that they have been inspected for defects or damage, and if any exists, you should refuse delivery.

Once you accept your delivery and found the item damaged. Immediately report it to the Home Depot within 48 hours by calling (800) 455-3869.
leaf blowers, lawnmowers, and all other items that use flammable gases or liquids.These products cannot be returned by the mail, and they need to be returned in-store.
PlantsTrees, Perennials, , and shrubs have a 365-days guarantee. If you received damaged or dead plants, you can contact Customer Support at 1-800-430-3376 within 3 days. You’ll get a free replacement. Though, this policy isn’t for floral arrangements or cut flowers.
Products purchased from third party sellersIf these items are delivered to you by The Home Depot, you need to return them to your original seller only.
PaintIf you aren’t happy with the quality of the paint, you can bring your paint and receipt back to the store within 30 days of purchase, and it will be exchanged.

Exceptions to Home Depot return policy

Yes, you heard it right, there are some exceptions to Home Depot’s return policy, and these items are both non-returnable and non-refundable. So take extra care when purchasing these items:

  • Major Appliances
  • Utility Trailers
  • Cut Flowers and Arrangements
  • Gift Cards
  • Whole House and Stationary Generators
  • Product Samples
  • Custom Blinds
  • Installation Services, Labor, and Delivery Fees

If your custom blinds are covered under a guarantee to fit and they don’t, you can exchange them. You can exchange only 4 blinds per household. The exchange should be for the same color and product.


FAQs about home depot

What is Home Depot Customer Service Number?
Customer Service is available at 1-800-430-3376 seven days a week: 6 a.m. – 2 a.m. ET (closed Christmas Day)

How do I return a product that is too large or heavy to be returned via small parcel (UPS, FedEx, USPS, etc.)?If you can’t return larger items to your local Home Depot store, you need to call their customer support at 1-800-430-3376 seven days a week: 6 a.m. – 2 a.m. ET (closed Christmas Day). Pick up will be arranged by their Online Customer Care Specialist.

Can I return my homedepot.com purchase to a Home Depot store?
Items purchased online from homedepot.com can be returned to the store. Bring your shipment confirmation email, order confirmation email, or packing slip for ease of return.

Can I return a used lawnmower to Home Depot?
No, Home Depot does not accept returns for used products.

How many times can you return to Home Depot without a receipt?
There is no limit to return without a receipt; you just need to have valid ID proof while returning the product.

How do I return an opened item at Home Depot?
No, you won’t be able to return an opened item at Home Depot.

Final words

Do you know that the largest Home Depot store, which is located in Union, New Jersey, is 225,000 square feet, followed by the second largest location in Anaheim Hills, California, which takes up 204,000 square feet?

You might also want to check out our guide to Wayfair, Walmart, Amazon, Lowe’s Return Policy.

If you still have questions about Home Depot Return Policy, feel free to shoot them below.

Have any experiences to share? Comment down them below and help other shoppers like you!

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Cathy Jaffarian

I bought a deemed sander and I tried it for five minutes and the vibration really impacted my carpal tunnel. I would like to return as I can no longer use it.

Nancy Caldwell

Home depot is the only store I know of that will not exchange something are at least give you a store credit if you paid cash and have lost receipt item was not opened.

Ben R

I just purchased from Home Depot a new portable generator in the box and it was sealed with straps around the box. After getting it home, I followed the instructions on how to install the wheels and how much oil it took, along with the basic unboxing the new generator. I was so excited but then after putting about 3 gallons of gas into the tank, I realized that the new, just unboxed, Champion 6250 generator was leaking gas all over my driveway, this was a clear fire hazard. It was also getting gas everywhere including on my grass. I… Read more »

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