The Home Depot is a US-based home improvement supplier, headquartered in Georgia. Home Depot supplies tools, construction products and provides services related to home improvement.
The Home Depot’s USP has been its large home improvement superstores. Just think for a while that you went to a Home Depot store and bought some tools for your lovely home, but it did not fit in there. What will you do?
Do not overthink we have covered all your possible queries and questions about the company’s return policy.
The Home Depot Return Policy
The Home Depot allows you to returns most of their items within 90 days, providing they are unopened and in perfect condition, irrespective of whether they are purchased online or in-store. You get 365 days to return a product purchased through The Home Depot consumer credit card, revolving charge, or the commercial account.
| Return Period | 90 Days |
| Return Method | By Mail or Online |
| Exchange Period | 90 Days |
| Exchange Method | By Mail or Online |
| Refund Period | Within 14 days |
| Refund Method | Method of Payment |
return by visiting the store
Step 1: To make a return, firstly check what your merchandise is and what its return policy is, to make it easy for you, we have covered every item under the product category
Step 2: After checking the eligibility of merchandise, simply take the item to any nearby Home Depot store and do not forget to carry the following:
- A copy of your receipt or shipping confirmation email
- The credit card you used to purchase (bring the original form of payment)
Step 3: Reach to in-store customer care desk; get your item returned or exchanged within minutes and you will be refunded to the original mode of payment
See Also: Tractor Supply return policy
What if I lost my receipt?
Did you lose your receipt? Do not worry. Home Depot executives may be able to locate it in their system. They can find your receipts in the system if you’ve paid via a credit/debit card or by check within 90 days of purchase.
If you bought through The Home Depot consumer credit card, revolving charge, or the commercial account, they may be able to find your receipt in the system within 1 year of purchase.
If you paid by cash, you will receive store credit with a Home Depot gift card and make sure you have your valid ID with you at the time of return.
Initiating return request Online
If you purchased something online and you are too lazy to visit Home Depot store, you can process your return request online by following some easy steps:
- Firstly, process your online return by visiting this link.
- If the merchandise is eligible for a return, you’ll receive a shipping label on your registered email.
- Now you just need to print out the label and attach it to your product. You can take it to your nearest UPS dropbox.
Facing any issues to request a return? Home Depot’s support staff is here to get your UPS return started and They’ll schedule a pick-up of your return items as well. You can call them at 1-800-430-3376.
Refunds and Credits
| Type of payment | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | The Home Depot will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable |
| Store Credit | If you use the store credit to make a purchase, you will be refunded via store credit only |
| Gift Card | If you paid using a gift card, all refunds would be issued to store credit |
| PayPal | If you paid using PayPal, your refund would be initiated toward your PayPal account. |
What all products are covered under Home Depot Return Policy?
The Home Depot has a variety of products with a different return policy; we are covering them all here so that you are well aware of your product and its return policy. Go through the policies carefully, so that you do not face any inconvenience while returning
| Products | Return Policy |
| Furniture Area Rugs Generators (other than Whole House and Stationary Generators) Gas Powered Equipment and Tractors Consumer Electronics (Televisions & Computers) | These products can be returned within 30 days of purchase. |
| Major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) | Before you accept delivery of major appliance products, make sure that they have been inspected for defects or damage, and if any exists, you should refuse delivery. Once you accept your delivery and found the item damaged. Immediately report it to the Home Depot within 48 hours by calling (800) 455-3869. |
| leaf blowers, lawnmowers, and all other items that use flammable gases or liquids. | These products cannot be returned by the mail, and they need to be returned in-store. |
| Plants | Trees, Perennials, , and shrubs have a 365-days guarantee. If you received damaged or dead plants, you can contact Customer Support at 1-800-430-3376 within 3 days. You’ll get a free replacement. Though, this policy isn’t for floral arrangements or cut flowers. |
| Products purchased from third party sellers | If these items are delivered to you by The Home Depot, you need to return them to your original seller only. |
| Paint | If you aren’t happy with the quality of the paint, you can bring your paint and receipt back to the store within 30 days of purchase, and it will be exchanged. |
Exceptions
Yes, you heard it right, there are some exceptions to Home Depot’s return policy, and these items are both non-returnable and non-refundable. So take extra care when purchasing these items:
- Major Appliances
- Utility Trailers
- Cut Flowers and Arrangements
- Gift Cards
- Whole House and Stationary Generators
- Product Samples
- Custom Blinds
- Installation Services, Labor, and Delivery Fees
If your custom blinds are covered under a guarantee to fit and they don’t, you can exchange them. You can exchange only 4 blinds per household. The exchange should be for the same color and product.
Home Depot Return Policy Without Receipt In 2022
As of 2022, Home Depot permits returns without a receipt provided the transaction can be validated. Credit/debit card payments can be traced for up to 90 days after purchase, and clients must present a valid photo ID for verification. Customers will only receive store credit for non-verified transactions.
Return Policy on Plants
Perennials, trees, and shrubs are guaranteed for 365 days. If you get damaged or dead live items ordered online (including, but not limited to, houseplants, perennials, trees, Christmas trees, wreaths, and garlands), please call Customer Support within 3 days of them delivering and the company will replace your item at no cost.
Cut flowers and floral arrangements are exempt from this regulation.
FAQs
What is Home Depot Customer Service Number?
Customer Service is available at 1-800-430-3376 seven days a week: 6 a.m. – 2 a.m. ET (closed Christmas Day)
How do I return a product that is too large or heavy to be returned via small parcel (UPS, FedEx, USPS, etc.)?
If you can’t return larger items to your local Home Depot store, you need to call their customer support at 1-800-430-3376 seven days a week: 6 a.m. – 2 a.m. ET (closed Christmas Day). Pick up will be arranged by their Online Customer Care Specialist.
Can I return my homedepot.com purchase to a Home Depot store?
Items purchased online from homedepot.com can be returned to the store. Bring your shipment confirmation email, order confirmation email, or packing slip for ease of return.
Can I return a used lawnmower to Home Depot?
No, Home Depot does not accept returns for used products.
How many times can you return to Home Depot without a receipt?
There is no limit to return without a receipt; you just need to have valid ID proof while returning the product.
How do I return an opened item at Home Depot?
No, you won’t be able to return an opened item at Home Depot.
Conclusion
Do you know that the largest Home Depot store, which is located in Union, New Jersey, is 225,000 square feet, followed by the second largest location in Anaheim Hills, California, which takes up 204,000 square feet?
You might also want to check out our guide to Wayfair, Walmart, Amazon, Lowe’s Return Policy.
If you still have questions about Home Depot Return Policy, feel free to shoot them below.
Have any experiences to share? Comment down them below and help other shoppers like you!
I bought a deemed sander and I tried it for five minutes and the vibration really impacted my carpal tunnel. I would like to return as I can no longer use it.
Home depot is the only store I know of that will not exchange something are at least give you a store credit if you paid cash and have lost receipt item was not opened.
I just purchased from Home Depot a new portable generator in the box and it was sealed with straps around the box. After getting it home, I followed the instructions on how to install the wheels and how much oil it took, along with the basic unboxing the new generator. I was so excited but then after putting about 3 gallons of gas into the tank, I realized that the new, just unboxed, Champion 6250 generator was leaking gas all over my driveway, this was a clear fire hazard. It was also getting gas everywhere including on my grass. I just bought it last night, on 8.27.2021 at 7:15pm, and now I have a new generator that I cant use. I also found a wire for the ground that was not connected. Clearly this leak was coming from the bottom of the fuel tank. It looks like a machine stamping issue that put two holes in the bottom of the fuel tank. I hope Home Depot will let me exchange it or swap it for another brand. I never started the generator, but it is unboxed with fuel in it, before it all leaked out on my driveway. I have the receipt and paid cash for it, just under $800. I will call customer service tomorrow morning and let them know about this factory defect and hope they dont refuse my return or exchange. We have had no power issues all week and it will be sunny for the next few days. I am not trying to get any free anything, just want a working generator. Poor quality control from Champion Generators.. Today is 8.28.2021 at 1am – Benny R Michigan..