How do returns work at Hollister? 60 days return window!

Hollister tries to provide you with satisfactory experience; however, at times, there might be a chance that the product that you bought is not as per your expectations and needs to be changed. Hollister Return policy is targeted at making returns easy for the users.

Hollister is a global teen and young adult retail brand, headquartered in Ohio US. The company is owned by Abercrombie & Fitch Co.

It was established in 2000 and currently operates 538 stores. The company is widely known for its superior products for children.

Here we have a detailed description of the company’s return policy, read till the end to be thorough with the policy.


The period for return – Not Specified

The General return policy for the company is to return the product within 60 days.

However, if you have bought some items from Hollister and couldn’t return the item within 60 days, the only option for the refund will be offered in the form of an e-gift card, and it will be sent to the email address used on order.

If you aren’t satisfied with your product, you may request a return or an exchange.

Remember to keep your purchase in its original condition and in the same package that you got it with.

Return process and different return methods

How to return Hollister items

Hollister return policy gives you the option of both in-store and online returns. Below we have explained both the ways in detail for you.

Return to your nearest store

If you wish to return your items in-store, you can visit the nearby Hollister store by entering the zip code. Follow the below steps to return the Hollister products:

Step-1: Before proceeding for the return, you need to look for the nearby Hollister store.

Step-2: After checking the store, collect the invoice slip and visit your nearby store.

Step-3: Go to the customer support desk and produce the items and purchasing slip to store official and they will help you in processing your return.

Step-4: Your refund will be immediately processed to your original form of payment.

What if you do not have a purchasing slip?

If you do not have the receipt, then your returns will be processed at the lowest sales price plus applicable tax. Such items may be returned for merchandise credit based on the merchandise’s lowest historical selling price.

Hollister also requires you to produce a driver’s license or other identification for any merchandise return without a sales receipt.

Things to remember before returning to a store:

  1. If you bought the product from a store, then you can return it in the same store only.
  2. You can’t return merchandise across brands (for example, Abercrombie & Fitch, Hollister Co.).
  3. You also can’t return merchandise by mailing it to any of the Hollister stores.
  4. Purchases made at an outlet location may only be returned in an outlet location for the same brand in the country of purchase.

Returning via mail

To return your items by mail, you need to attach a return label with them, the return label is a return authorization slip provided by the company. It contains all the details of the product and address to return to.

If you wish to return your product by using the shipping label, you need to go through the following steps:

Step-1: Pack the products in the package.

Step-2: Include the Original Packaging and place the original invoice with the product.

Step-3: Visit Hollister’s website and go to start my return link.

Step-4: Provide all the information for your order and follow the steps and You’ll receive the prepaid return label.

Step-5: Use your “FedEx or UPS Returns Prepaid” label on your packing list. Shipping costs will be paid by you.

Step-6: You can check your UPS drop-off location here and send your package.


Hollister Refund Policy

Hollister return policy processes most of its refunds to the original modes of payment, and it takes some time for the company to process your return.

Please note that banks usually require additional time to process and post the transaction, so the credit may not show up until your credit card’s next monthly billing cycle.

Type of paymentRefund and Credit Policy
Credit card/Debit card used while purchasingHollister will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
Cash or CheckYou will be refunded via cash
PaypalMerchandise credit
GiftMerchandise credit

What products are covered under Hollister Returns?

Returns for most of the products by Hollister are to be returned within 60 days to get the refund in the form of original payment mode.

But, there are some exceptions to some of the products. When you are returning products, do remember to return them with original packing and with the invoice slip.

Products and purchasesProduct ConditionReturn Policy
All kind of merchandiseThese products should be returned with original return receipt and in original condition. They will not be returned if used60 days return policy with the original sales receipt to get the refund in the original form of payment. After 60 days refund will be credited as a merchandise credit
Gift CardsNACan’t be refunded or returned
Merchandise CreditThese products can’t be returned if opened90 days return policy with the original sales receipt

Some common questions

How to return Hollister products

What is Hollister Customer Service Number?
You can call Customer Relations at 1-925-359-2568 or email

Can I return items purchased at a store via mail?
If you need to return items purchased at a store, you will have to visit the store and no return will be accepted through the mail by the company.

Is it necessary to produce a sales receipt?
Your product should be accompanied by a purchase slip. If you do not have the receipt, then your returns will be processed at the lowest sales and will be refunded as a merchandise credit.


Do you know that most of the Hollister stores use dark themes with loud music to woo customers? Hollister operates 538 stores in total, out of which 394 are in the US.

Do check out our guide to H&M, Boohoo, Nike, and Old Navy Return Policy.

If you still have any questions left about Hollister Return Policy, write them down in the comments section below, our experts would love to answer for them 🙂

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