H&M Return Policy (2023) | Follow this Easy Guide

H&M is a Sweden-based multinational fashion company that offers clothing, accessories, and shoes online, in stores and by catalog. It is also venturing into the sale of home furnishings.

Have you ever wondered, what to do if you need to bring an item back and return it to their store?

We have got you covered here and we are covering H&M’s return policy via store purchase and online purchase in detail for you.

h&m returns

H&M Return Policy Guide

H&M accept returns for any sale item purchased through online or store mode within 30 days. For items returned after 30 days from the date of purchase, a Merchandise credit is issued for the price paid.

For items returned within 30 days from the date of purchase, the refund is through the original method of payment, whereas checks are refunded as cash.

Return Timeframe30 Days
Return MethodPost or in-store
Exchange Timeframe30 Days
Exchange MethodPost or in-store
Refund Timeframe7-10 business days
Refund MethodOriginal form of Payment

How To Return H&M Products

H&M Return Policy accepts returns with a receipt within 30 days of the purchase date. After 30 days, H&M only allows you to exchange the products or receive store credit.

How to Return?

H&M gives you the independence of returning both in-store and online purchases by visiting your nearest H&M store, just make sure to carry the merchandise with tags intact and receipt of purchase. Below steps will give you a fair idea about returning procedure at H&M.

Step 1: To return any item, firstly check if it is eligible for in-store return or if item falls under exception category, some things you can always take care of are as follows:

  • You can’t return H&M Gift Cards, undergarments and Final Sale items, as they are not eligible for refund or exchange.
  • You can’t return In-store purchases by mail, they need to be returned to the original store physically.

Step 2: Go to any H&M nearest you along with the merchandise and do not forget to carry original receipt. However, if you have lost the receipt, do not worry, H&M allows you to exchange or return your product.

H&M accepts unwashed, unworn and defective merchandise for return or exchange with a valid photo ID.

Valid photo identification includes: driver’s license, state ID card, passport or military/government ID.

Step 3: Reach to customer service desk in the store, store personnel will check the item and your refund will be processed to original method of payment.

How to return online purchases?

H&M Return Policy gives you the flexibility to return or exchange any online purchased item for free in any H&M store in the US, excluding Puerto Rico.

You can always return your garments, swimwear (with hygienic seal) and beauty products with a receipt within 30 days of purchase.

However, the in-store return of H&M Home items purchased online is not allowed and they must be returned by mail only, as the transaction is processed it takes 14 days to finalize.

H&M takes two weeks for the credit to post to your account and it may take two billing cycles for the credit to appear on your credit card statement.

See Also: DSW Return Policy

Return with USPS ($5.99)

Step 1: To return items via USPS, use the self-adhesive return label included in your label, this label is usually pre-paid and pre-addressed.

A return fee of $5.99 will be automatically deducted from your refund. For H&M Loyalty Members, the return shipping fee is waived off.

Properly fill out the return form explaining your reason and using the code that best explains your reason. If you have lost the pre-paid return label, you can print a new form here.

Step 2: Tear off the Return Form and place this together with the item you wish to return in a suitable bag or box.

Step 3: Attach the self-adhesive return label, which is included in your label, and take the parcel to any USPS Mailbox or Post Office of your choice.

However, if you do not want to use return label, you can send your items through traceable carriers such as USPS, UPS or FedEx and keep a track of item, if it is delivered to H&M’s address or not. Address to H&M warehouse is as follows:

281 Airtech Parkway
Dock Door 42
Plainfield, IN 46168

Products Covered Under Return Policy

Some product categories can’t be returned at all while others are subject to some terms and conditions. What are these? Have a look below!

ProductsReturn Policy
UndergarmentsH&M has kept undergarments in category of Final Sale items for hygienic reasons and these can neither be returned nor be exchanged.
‘Final Sale’ Merchandise“Final Sale” merchandise is not eligible for refund or exchange
SwimwearIf you wish to return your swimwear, make sure it has hygienic seal in place, without the seal company will not refund or exchange swimwear
Designer ItemsH&M accepts returns of designer items, which are unworn, unwashed, and undamaged within 7 days of purchase accompanied with original receipt.

After 7 days or without a receipt, merchandise may be returned for exchange only at the last sale price or the current selling price, whichever is lower

Refunds and Credits

Type of paymentRefund and Credit Policy
Credit card/Debit card used at H&M storeH&M will issue a refund in the form of original payment; if you use credit card, you will get refund in your credit card.
H&M Gift CardH&M e-gift card


What is H&M Customer Service Number?

You can call Customer Service at 855-466-7467 (Toll-Free).

What if I have lost my receipt?

Do not worry, if you have lost your receipt. H&M accepts unwashed, unworn and defective merchandise for return or exchange with a valid photo ID.
Valid photo identification includes: driver’s license, state ID card, passport or military/government ID.

How do I return items bought online?

H&M gives you the option of in-store return and return via mail. You can return or exchange any online purchased item for free in any H&M store in the US, excluding Puerto Rico.

Can I return items without tags?

Tags should be intact to the item, you want to return. Without a tag, H&M does not accept the return


Do you know that H&M can introduce any trending item or a new product in its stores, in just two weeks? While for companies such as The Gap, it takes six months in the design and production of new fashion.

Other articles to follow: Return These Products After Using For Over 100 Days, Is it safe to buy bottled water amid COVID.

Other return policies to follow: World Market, REI, Ashley Furniture Return Policy.

In case of any query about H&M return policy, reach us in the comments section below.

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