Hello Molly Return Policy

While Hello Molly allows returns on most products within 30-days of purchase, you will not be able to receive a refund. Instead, you will be given a store credit that you can use to purchase other products from the company.

On this page, we want to expand upon the policy a little bit. This includes detailing any product exclusions from the policy.


What Is The Return Policy at Hello Molly?

Hello Molly will allow you to return most products within 30-days of purchase. However, unlike other companies, they will not give you a refund. Instead, all returns will be dealt with using store credit. So, essentially, Hello Molly only allows you to exchange products for others in their range.

In order for store credit to be issued, your orders should be returned in a condition where it can be resold. Any products that have hygiene issues e.g. underwear and cosmetics, cannot be sent back to Hello Molly.

Return Period30 Days
Return MethodMail or online
Exchange PeriodStore credit only
Exchange MethodStore credit only
Refund PeriodWithin 7 business days
Refund MethodOriginal Method of Payment

How To Return a Hello Molly Product

If you wish to return a mail order from within the US, then you must use this link.

If you are outside of the US, then emaill returns@hellomolly.com and you will be given further instructions on how to initiate the return.

Can You Return An Online Purchase To a Hello Molly Store?

There are no physical branches of Hello Molly in the US.

How Strict Is Their Policy?

The policy is incredibly strict. If you do not start the return process within 30-days, then you won’t be able to start it. The entire system relies on you being able to create a shipping label through the site.

Exchange Policy For Hello Molly

You cannot exchange your order. Instead, you get store credit when you return a product to them. This store credit must be spent on their online store.

Hello Molly Refund Policy

Hello Molly does not issue refunds at all.

Can You Return An Item to Hello Molly With No Receipt?

Because Hello Molly does not have any physical locations, you do not need a receipt. The entire process for returning an item is done through their online system. The return label will be tied to your order number, although it is best to include all received paperwork in the return, if possible.

Can You Send a Return To Hello Molly Late?

No. You will not be able to initiate a return through Hello Molly at all the returns period has expired. 

If you start the return process just before the 30 days is up, you will be able to return your item for store credit. However, you should be as quick as possible about it.

What Items Cannot Be Sent Back To Hello Molly?

If you have used or opened an item in any way, then it cannot be sent back. This means if you have removed tags from the item, lost any dust covers, etc.

You will not be able to return any item marked as ‘FINAL CLEARANCE’, although other sale items should be fine.

If you have purchased a personalized item from Hello Molly, then you will not be able to return it.

Finally, you will not be able to return any products which may have hygiene issues related to their return. This means underwear, cosmetics, etc.

Are Returns Free With Hello Molly?

No. You will have to pay $9.50 for the return. This will not be refunded. You will need to pay the fee before you are able to generate a returns label from Hello Molly.

Outside of the United States, the price may vary.

You will not be refunded any shipping that you initially paid for your product either.

When Can You Expect a Refund From Hello Molly?

You cannot get a refund from Hello Molly. The cash will be issued in store credit, which should appear in your account within 7-days of their warehouse receiving your return. All returns are tracked, so you can keep an eye on things.

Can You Use a Product Then Send Back to Hello Molly?

No. If Hello Molly suspects that you have used the product, then your refund will be automatically denied.

Any product that you return to Hello Molly should always be returned in an as-new condition. Essentially, it needs to be able to be sold again. This means that all tags, paperwork, etc. should still be attached to the product.

Brands Offering Returns

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West ElmHalloween ExpressGoPro
Hello BelloGodaddy Refund PolicyAllbirds Return Policy


Hello Molly does not grant refunds, nor do they grant exchanges. If you return a product to Hello Molly, then you will only be given online store credit. This online store credit will not include the initial amount that you paid for shipping.

It is worth noting that Hello Molly makes the customer pay for all returns to their company. This is going to be $9.95 if you live in the United States, although the price can vary if you are returning from outside the country.

You a limited time frame to get a return from Hello Molly. If you do not do so within that time frame, then you will not be able to receive the store credit. This is 30-days, but the quicker, the better.


Where Is Hello Molly Based?

Hello Molly is based in Sydney, Australia. However, they also have online operations in the United States.

Who Founded Hello Molly?

Echo Liu founded Hello Molly in 2012. The company has grown considerably since then, servicing clients in the USA and Australia. 

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