Halloween Express Return Policy

I live for Halloween. I start counting down the clock in mid August!I cannot wait for all the Halloween stuff to come out in stores. And I wish Halloween Express had more physical stores, but their website is still so much fun.

Their costumes are great and they have new stuff out every year. Their decor and inflatables are awesome too. But, they do have a unique return policy as they are a seasonal store. 

halloween express

What is Halloween Express’ Return Policy?

Items to be returned must be received at the company’s distribution center in Charlotte, North Carolina, within 30 days from the day you received the item. It must also be returned with an RMA number, available on their website.

Keep on reading this article if you are curious about the return policy at Halloween Express.

Return Deadline30 business days
Return MethodsBy mail or in store
Exchange Period30 business days
Exchange MethodBy mail
Refund Period7-10 business days
Refund MethodOriginal payment method or store credit

What is the In-Store Policy for Returns at Halloween Express?

For in-store purchases, the item to be considered for return must be in new condition, with all original pieces, in the manufacturer’s packaging, with no signs of damage or use. The store may also charge you a 15% restocking fee.

What is the Online Policy for Returns Halloween Express? 

In order to return an item to Halloween Express, items need to be received at their Charlotte, North Carolina Distribution Center within 30 days from the day you got the item. The item also needs to have an RMA (Return Merchandise Authorization) number that can be obtained from their website.

How Do I Return Something to Halloween Express?

  • Read through Customer Care Department instructions
  • Initiate RMA through the company website
  • Ship return with a reputable, traceable company
  • Obtain delivery confirmation

Halloween Express asks its customers to read through the requirements in their Customer Care Department or reach out with questions before they make their purchase.

In order to return an item to Halloween Express, the item must be received at their Charlotte, North Carolina Distribution Center within 30 days from the day you got the item. The item also needs to have an RMA (Return Merchandise Authorization) number that can be obtained from their website.

Items to be returned should be shipped with a reputable, traceable method, such as UPS or USPS. The customer pays all shipping costs, and it’s best to obtain delivery confirmation from the shipping merchant.

Any returns that are initiated because of a wrong item received, an item missing, or damaged merchandise must have a claim made within ten days of the day you got the item. If the claim passes the 10-day mark, Halloween Express can not process your refund.

All items returned are subject to the company’s eligibility criteria.

Is the Return Policy at Halloween Express Strict?

Items being returned need to be in the original packaging without defects, in new condition, and returned to their distribution center within 30 days of receiving the product.

Does Halloween Express Have an Exchange Policy?

Any item to be exchanged must be unworn with all the original accessories. It needs to be able to be resold and you will need your sales receipt.

Is it Easy to Exchange Soemthing at Halloween?

  • Place a new order for the desired item
  • Return the item you wish to exchange
  • Wait for a refund on that item.

Yes, in order to process an exchange, you first need to place a new order for the desired item. The item you wish to exchange for it can simply be sent to the warehouse for a refund.

How Do I Exchange an Item In-Store?

If you do not know the store nearest to you, you can easily find it by searching on the company’s website

Once you find the closest store, take the item to be exchanged, along with your receipt. You can usually get something of equal value if you do not have the original reciept. 

What is Halloween Express Refund Policy?

Refunds at Halloween Express are only issued for the price of the merchandise. It will be refunded on the credit or debit card used to make the purchase.

Shipping and handling charges will not be refunded unless the company made an error and shipped the wrong item.

No refunds will be processed beyond the 120-day limitation put out by the credit card company. If Halloween Express is unable to refund your credit card, you will receive a store credit instead.

If Halloween Express denies your return, the item will not be returned to you unless you agree to pay the reverse shipping fees. If this is not done within 30 days, your item will either be donated or discarded entirely.

Does Halloween Express Process a Return After Thirty Days? 

Halloween Express is unable to process any returns after thirty days. 

Are There Any Items I Can’t Return to Halloween Express?

Halloween Express does not accept returns on the following items:

  • Orders for a personalized item
  • Orders that are special orders
  • Discontinued or bulk items
  • Any items that appear in the Clearance Corner and are marked as a sale item
  • Any items in the product description that state it is not returnable
  • Credit Vouchers
  • Gift Cards
  • Inflatables
  • Contact Lenses
  • Any item that has previously been issued a partial refund under the company’s price guarantee
  • Any item that contains a good substance

Does Halloween Express Allow Free Returns? 

Halloween Express customers must pay their own return shipping costs. 

What is the Turn Around Time on Halloween Express Refunds?

Halloween Express is very busy with orders and returns at Halloween.  Therefore, refunds will take around two to three weeks to be processed. The volume of returns is very high during this time, and the company asks that you be patient.

Each item that is received for a return needs to be inspected to be sure it means their return policy criteria. Your refund will be processed once a determination is made on the eligibility of your return.

Are Items I’ve Used Able to Be Returned to Halloween Express?

Halloween Express will not take returns on items that have been used.  

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What Is The Return Policy For Online Orders?

Items in the original packaging, with all the pieces, can be returned within 30 days.

When Will My Refund Post?

Refunds are applied within 2 to three weeks during the Halloween season.  

Are Items On Sale Able To Be Returned?

Any clearance items or items marked as a sale are not eligible for a refund or return.

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