Halara is one of the top companies for ordering workout clothes and activewear for women. Their products are of good quality and most people are satisfied with their purchases. However, you might find that you ordered a few things that you were not totally happy with.
If this is the case, you might want to return the product and try to get a full refund. Here are all the details you need to know about making returns with Halara.
Returning products is fairly easy. You need to make sure you return the items within the correct timeframe though. You also need to make sure all the items you are returning are still in new condition.
What is Halara’s Return Policy?
Halara’s return policy says that you can return new items that are not worn or washed within 30 days. You are in charge of paying for the return shipping unless the item is defective. In this case, Halara will send you a refund for the item and the shipping.
Make sure to let Halara know you want to make a return before your 30 days are up as no returns will be accepted after the 30-day mark. Not liking the item or not wanting to keep it for appearance reasons does not fall under the category of being defective.
| Return Timeline | 30 days |
| Return Method | |
| Exchange Period | No exchange policy |
| Exchange Method | No exchange policy |
| Refund Period | Within 3-5 days |
| Refund Method | Original payment method |
How to return a Halara item?
If you have decided to make a return, the process is pretty easy. You need to make sure you still have your contact information from when you purchased the items so you can log into your account.
You can then follow these steps:
- Use the online portal and click online return. If you cannot access your account, you can email customer service and make the return through email.
- Select the items you want to return.
- Select the reason you want to make the return.
- Take a photo of the item in its current state.
- Make sure to include faulty parts or defective parts if that is why you are returning them.
- Mail back your items with the return instructions that are given to you. Halara usually sends emails within 24 hours with instructions and any questions they might have.
- Within 3-5 days of the warehouse receiving the package, you will get an email saying whether your request has been approved or denied.
- Refund will be given in the form of the original payment.
Make sure you are always checking your email during the return process in case they email you with any questions. The company also notes that sometimes their emails go to spam or junk, so you should every email folder.
You also need to make sure the package you put your items in is secure and that all the items you are returning are present.
Can you return an online purchase to the store?
Halara clothes and activewear does not have any physical stores. They are exclusively an online retailer. So, any purchases you make you will return using the online method described above.
How strict is the Halara return policy?
Many in-store and exclusively online retailers have 30-day return policies, so the Halara policy is industry standard. 30 days is also long enough to help you determine whether you want to keep the items or not.
You also need to pay your own shipping which is pretty standard across the industry. Make sure you are following all guidelines for Halara as they will inspect the items you want to return through the photo you send and once it has been received at the warehouse.
All items that do not appear new and unworn will not be accepted.
Halara exchange policy
Halara does not have an exchange policy. If you do not like an item, you will need to return it. You can then make another purchase for the new item you want through the website.
Halara refund policy
If you follow all the guidelines, Halara will be happy to refund your money in the original form of payment. You need to make sure you send the items back within 30 days. You also need to make sure the product is in new condition and has all the original parts and accessories that came with it.
You should receive the full amount of the refund back unless they determine there is something wrong with the product. If the product was defective before they sent it to you, they will refund you the full amount of the item plus the shipping costs you spent.
Once the package has been received by the warehouse, they will issue you a refund between 3-5 days. If you have not received your refund within 14 days of sending in the package, send them an email and ask for an update.
Does Halara take returns without a receipt?
All your order and payment information should be online, so you don’t need any form of physical receipt to return the products you are not satisfied with.
Does Halara accept returns after 30 days?
Halara will not accept any returns after 30 days. So, if you do not want to keep an item, make sure you are starting the return process as soon as possible.
What items cannot be returned to Halara?
The following items cannot be returned:
- Lingerie
- Water bottles
- Hair accessories
- Glasses
- Hats
- Jewelry
- Sicks
- Masks
Swimwear can only be returned if the hygiene liner is still attached.
FAQS
Does Halara Give Full Refunds?
Yes, as long as the return is made in 30 days.
Can I Return A Halara Product After Use?
If the item has been worn or washed, you cannot return it.
How Long Do Halara Refunds Take?
You can expect to receive your refund within 3-5 days of the item being received at the warehouse.
Conclusion
Halara’s return process is very easy as long as all guidelines are followed. With only a few exceptions, Halara is open to taking back most products and issuing a full refund.
See Also:
What I recieved did not remotely resemble the pant shown
I am asking for a refund. I also will not purchase items again from Halara. I find it ridiculous that the customer has to pay for return shipping!