Guitar Center is a music retail chain based in California, US, providing different music instruments to customers worldwide. Guitar Center gives high importance to customer satisfaction and, thus, it has made returns very simple for its customers.
Let us get a glimpse of Guitar Center return policy guide.
How does Refunds and Credits work at Guitar Center?
|Type of payment||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||Guitar Center will issue a refund in the form of the original payment; if you use a credit card, you will get the refund in your credit card. Shipping and handling costs are not refundable|
|Cash||If your purchase is over $250, you will be given the refund via check or visa debit card|
|PayPal||If you paid using PayPal, your refund will be initiated toward your PayPal account|
Their standard period of return
The period for return – 45 days
Guitar Center allows you to exchange most of its merchandise within 45 days of purchase, just make sure that the product is in original condition while you are returning.
However, there are a few exceptions to the return policy, which we will be covering in the product category.
How can you return by visiting a local store?
Guitar center gives you the independence of returning online bought items in-store, and you can avoid shipping charges…so rejoice. Here are some easy return steps you need to follow:
- To make a return, firstly check properly your product’s return policy and what you need to carry along with your product.
- After checking the eligibility of merchandise, simply take the item to any nearby Guitar Center store and don’t forget to carry the following:
- Order confirmation email
- Packing Slip
- Reach to in-store customer care desk; get your item returned or exchanged within minutes and you will be refunded to the original mode of payment.
To find the nearest Guitar Center store, visit this link.
How to Return Online?
If you purchased something online and are too lazy to visit Home Depot store, you can process your return request online by following some easy steps:
- To return your product by mail, you must have an authorization code.
You can also contact the Guitar center at 1-866-498-7882 to obtain a return authorization.
- If your merchandise is eligible for an online return, make sure that returned items are in original, brand-new condition and show no signs of wear or use.
- Now, you can drop it off at your nearest UPS store/dropbox.
All the online orders should be shipped to:
(Your Return Authorization Number)
4005 N Norfleet
Kansas City, MO 64161-9231
All products with their respective conditions of return
Guitar Center has 45 days of customer satisfaction guarantee. However, there are some products which are distinct in term of the policy. To avoid any confusion, here is a list of all products.
|Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines||These products can be returned within 14 days of purchase|
|Vintage instruments||3 days from the day of purchase|
|Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in earbuds, earplugs and in-ear monitors, fog fluid, harmonicas, cleaning products, demo gear, and special orders||These products can’t be returned|
|All Band and Orchestra products||All woodwind and brass instruments will amount to a $10 sanitization fee. Returned bows incur a $4 restocking fee. |
Returned mouthpieces over $300 amount to an $8 sanitization fee; the fee for mouthpieces under $300 is $4
Questions asked by customers?
What is the Guitar Center Customer Service Number?
Customer Care Specialist is available at 1-866-498-7882.
Does Guitar Center charge a restocking fee for items that are not in brand new condition?
Yes! You will have to bear a 15% restocking fee.
Can I return online bought items in the store?
Yes! Guitar Center allows you to return online bought items in store.
Towards the End
Guitar Center allows you not only to rent equipment from its stores. Instead, you can also rehearse and learn lessons at its studio.
Every one of us gets excited when we decide to shop for a brand new Guitar. So don’t leave a room to spoil your happiness by getting stuck on one you can’t use as you got the damaged one or it got broken under warranty. Read Guitar Center Return Policy carefully.
Don’t hesitate and file a return request ASAP. If you still have some doubts, comment down them below and we will get back to you 🙂