The GoPro is a super fun and versatile mobile camera that can be attached to all sorts of things; your bike, your drone, even your dog.
In an ideal world, you would make your purchase and get your GoPro in a matter of days – fully functional and ready to record all the fun and excitement in your life at the press of a button.
Unfortunately, sometimes things don’t work out how we hoped. Things come in defective from the manufacturer, or damaged during the shipping process.
So, if this should happen, does GoPro allow returns? Do they give refunds?
GoPro has a customer first approach to business. If you’re not satisfied for any reason, you have 30 days after the delivery of your purchase to issue a return request.
If this just isn’t working out for whatever reason, you will need to fill out a GoPro Return Authorization Request form. From there, the sales representative will walk you through the rest of the return process. This will also be listed later in this article.
|Return timeline||30 days after customer receipt, 120 days for damage under warranty|
|Exchange period||30 days after customer receipt|
|Refund period||Up to 30 days|
|Refund method||Original payment method|
A return cannot be conducted without first getting a return authorization number, or RMA. Any package returned to GoPro without first getting an RMA number will be returned to sender, in addition to a 10% restocking fee.
All returns must be dropped off within 14 days of receiving the RMA number.
GoPro will not accept returns of products that were not manufactured in the previous six months.
Along with the GoPro and GoPro Return Authorization Request Form, there are other requirements to be accepted for a return. Proper labeling, routing guide compliance, packaging compliance, and return authorization. Any return lacking these requirements will be charged a non-conformance fee.
GoPro will not accept returns with water damage, unless previously determined to qualify for a valid warranty claim.
The latest firmware must be installed, and all protective packaging must be included. Any products that are missing parts, such as SD cards and batteries, will be rejected and returned without credit.
GoPro wants nothing more than for you to have a spectacular experience shopping with them.
Within a 30-day window of product delivery, you can return your product for a full refund – no questions asked. If you’re not satisfied for any reason, GoPro will do their best to make it right.
However, damage to items that occurred outside the warranty coverage will not qualify for a return and refund. Shipping fees will also not be refunded.
Yes. You can return a used but still functional GoPro within 30 days of product receipt. If it has experienced any damage, or arrived with a manufacturer defect, you will need to check that the damage is covered by the warranty.
GoPro will also replace damaged products that fall under the valid warranty within 1 year of product purchase.
You can return a GoPro using their self-service tool, found here. You will need your email address, and the order number found in the order confirmation email.
Print out a copy of the RMA (Return Authorization Number), and include it in the packaging with the products you will be returning.
Write the RMA number given to you on the outside of the package.
Drop your package at an approved drop-off location. Be sure to keep your receipt and hold onto it, you may need it again before the return has completed processing.
If you want a full refund, you will need to drop your package off with the carrier within a 7-day window after requesting an RMA. GoPro will not accept late returns.
Your return package must meet the requirements of the Authorized Distributor Warrant & Return Policy, those that do not will be charged a non-compliance fee at GoPro’s discretion. These requirements include: properly labeled packaging, routine guide compliance, packaging compliance, and return authorization.
If a return authorization has been issued for Karma, the Karma received must include all the parts, components and products that were shipped in the original packaging.
It must also display the reported product defect indicated on the authorization. If either of these occur the return will be rejected, you will not be issued any credit, and a 10% repackaging and restocking fee will be applied.
For any GoPro products other than Karma, they must be returned without components such as the SD cards and batteries, parts, or products shipped in the original packaging.
GoPro will accept returns, no questions asked, for 30 days after receipt of product.
If you wait longer than that, you may run into a few hold ups in the process.
Regardless of how long you wait before initiating a return, so long as it’s within 1 year of purchase you will be under product warranty and can get a return processed or an exchange within a week of requesting.
If you require a full refund, you must drop off your package within 7 days of requesting an RMA.
Once GoPro has received your returned package and pending approval, the refund will be issued to the same method originally used to make the purchase.
GoPro will do their best to get this processed and your money back to you in a timely manner, but things may slow a bit during peak processing times – for example during major holidays such as Christmas).
For this reason, refunds can take up to 30 days to be completed upon receipt from the warehouse.
You will not be able to check on the status of your return. However, your refund will be issued to you as soon as possible.