Google Store Return Policy [2023] | Read BEFORE You Visit The Store!

The Google Store return policy will allow you to return the product within 15 days from purchase or receiving the order. The Nest Thermostat is returnable for 30 days from purchase. The products bought at the Google Store should be unused, undamaged, and in re-salable conditions. The returns are processed in the same manner the payment was made. There  

Introduction to Google Store Return Policy

Google Store provides shipping of products all across the US. Most of their products are electronics and they provide a 15-day return chance to the buyers. The problem a lot of users face with the Google Store return policy is that the return process is really complicated. They have to contact Google and ask them for a return form and follow numerous instructions. 

In this article, I have tried to make this complicated process simpler for you. Google Store does not offer an exchange. Hence the article will contain step by step guide on how you can process your return. Also, I will be answering some questions that people usually have while applying for their Google shopping return requests.

How Can You Place A Return Request?

There are two ways through which you can return the devices and accessories that you buy at the Google Stores. One is the in-store return and the second is a return through shipping. It is important to note that Google does not have physical stores and hence any in-store return will be made at the partner stores. The purchases made online are only returned through shipping. Below are the steps you should follow for each type of return process.

Return Through Shipping

The products bought at the Google Store can be returned within 15 days of purchase except for Nest Thermostat which can be returned within 30 days from purchase. If you have a defective device, it can be returned within the given warranty period. Follow the given steps to return a device.

  1. Look for the order you want to return by clicking here
  2. You will find the View Details option under your order. There you will have to follow some on-screen instructions to receive a confirmation email.
  3. This email will also have return instructions. If the email says that your product is not eligible for a return, this means that either it is past the return period.
  4. Once you have received the return confirmation from Google, you will have to wrap up your products for shipping.
  5. The shipping package should have the device or accessory with all the attachments that came with it. You will also need to send the box. Do not use the box the device came in as the return package. Place the product box in another box.
  6. Include the bill and the form that comes in the email with all the details filled. 
  7. Each item needs to be packed separately.
  8. Once your device is received by Google, they will process the refund in 3-7 business days.

In-store Google Return Policy

  • For an in-store return, you will have to visit the same store that you bought the product from.
  • The return policies for each of these partner stores are different so, you should first consult their websites.
  • To be able to return the product, it should be unused, undamaged, and with all the important tags and boxes.
  • Take your product and if it passes the check, the store employees will return it and give you a refund.

Google Store Refund Policy

The Google Store Refund policy states that all the refunds will be made through the same methods the payment was done during purchase. However, a restocking fee and some supplementary costs such as Google Store return shipping cost will be deducted from the refund. 

Payment ModeRefund and Credit Policy
Credit and Debit CardRefunded to the linked bank account.
CashRefunded to the requested bank account or refunded in the form of store credits.
Online WalletsRefunded in the respective wallet
PayPalRefunded as PayPal credits.
Gift CardRefunded in the form of a new gift card mailed to the customer.

What Is The Return Policy For Each Product?

The Google Store return policy is straight forward for most of the products. They provide a return and refund if the purchases are returned within 15 days of purchases and 30 days in the case of Nest Thermostat. The products that are mentioned as non-returnable will not be returned. Products that are received in damaged or used conditions or are missing any parts will also not be eligible for return.

Products and PurchasesProduct ConditionReturn Policy
All devices and AccessoriesUnused, resalable, and with all the attachments.To be returned within 15 days of purchase.
Nest ThermostatUnused, resalable, and with all the attachments.To be returned within 30 days of purchase.
Defected ProductsDamaged or defected when received or while use that does not involve damage caused by the user.The return and refund will be processed as per the warranty policy of Google Store.

Google Store Exchange Policy

Exchange is not applicable for the devices and accessories purchased at Google Store. You can return the device and place an order for another device with the refund that you receive.

Google Store Return Policy COVID

Because of the COVID-19, services from Google have slowed down. Hence the Google Store customer service will take longer. In addition to this, the purchases that have been made between 1st and 10th December 2020 will be eligible for return till 10th of January 2021. The purchases that were made between the 11th and 25th of December will have 30 days return window instead of the normal 15 days. Any purchase made after 25th December 2020 will follow the normal return policy.

Frequently Asked Questions

Q. Does Google Store give free refunds?
Google Store does not provide free returns and refunds. For each product, some return fee or restocking charges will be applicable. The cost may differ from product to product and can also be different for people living in different regions.

Q. What is the return policy for wireless devices?
The wireless devices such as Google Pixel have to be returned within 15 days from purchase. A $35 restocking fee is also applicable for these devices and the restocking fee will also be taxed differently as per each state. 

Q. How can I return Google Store defective device?
If your device is defective, you need to visit the Warranty Center or contact their customer care with all the devices. The customer care executives will give you a detailed description of how you can return your product and receive a full refund. 

Q. How long does Google Store refund take?
The refund for Credit and Debit Card purchases are made within 3-7 business days. The refunds in the form of credits or PayPal cash are done within one day.

Other products refund policy: Fossil Return Policy and Nasty-Gal Return Policy.


I hope that you were able to clearly understand Google Return policy and will now be able to place your return requests without feeling hassled. With the Google Store return policy, all you need to remember is that the email you receive from the Google service center is an important document with personalized information related to your return. So, always read the instructions given on that carefully. 

A lot of returns are not processed because buyers miss out on some instructions and incorrectly ship the product. Always include every part of the product that you have received with the product in your shipping package. If you still have any questions or want to let me know if you like the article, do write your views in the comment section below. 

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