Golf Galaxy is an online retail store that specializes in golf gear, clothing, and accessories. It is owned by the company Dick’s Sporting Goods. The company was bought in 2006, and has blown up in popularity as one of the most familiar and recognizable brands in golf apparel.
Most of the time, an online purchase goes perfectly smoothly. You get your item within 2 weeks, in perfect condition. But sometimes the process gets a little bit more complicated. A factory default or damage during shipping, and suddenly you’re having to return your item.
This article will go over Golf Galaxy’s return and exchange policy in depth – to make sense of their particular rules.
What is Golf Galaxy’s return policy?
Golf Galaxy has a 30 day return policy customers can follow to get a refund on their products either in-store or by mail. All refunds are processed within 5 business days.
Returns with a valid form of ID or a valid proof of purchase will be issued, based on which form of payment you used originally. The product must be clean and unworn, in a resellable condition. Certain items will not be taken back once opened.
Returns with a gift receipt will be accepted, and offered a gift card or equivalent exchange.
If you lack a valid proof of purchase, you must have a valid form of ID; if not you will only receive in-store credit towards your next purchase or a direct exchange of the same item.
You are allowed to return online orders to a physical Golf Galaxy location.
|Return Timeline||30 days|
|Return Method||In-store, Mail|
|Exchange Period||30 days|
|Refund Period||5 days|
|Refund Method||Original payment method, gift card|
Can you return Golf Galaxy purchases to Dick’s Sporting Goods?
No, you will not be allowed to make a return at Dick’s Sporting Goods with items purchased at Golf Galaxy. Though they are owned by the same parent company, they should be considered different entities and businesses.
How do you return an item to Golf Galaxy?
To return an item to Golf Galaxy, you will need to bring a valid proof of purchase and a valid form of identification. The product must be clean, unused, and in some instances unopened.
To make a return in-store, you simply need to bring your item or items to the store you made the purchase from. Along with the item or items, you will need a valid ID and proof of purchase.
If you don’t bring a valid proof of purchase, you can still get your refund in the form of store credit if you have a valid form of ID.
The list of things you need to bring is as follows:
- Your purchased item
- A valid form of ID
- A valid proof of purchase, such as a receipt
- The debit or credit card you used to make the original purchase, if bought with a card
- The original packaging, along with any inserts or packaging materials. This include dust bags, manuals, and accessories.
If you cannot make it to a store you made the purchase from, or you bought your items online, Golf Galaxy offers free returns on every purchase made with them. You may call their customer service at 1-800-287-9060 and request a prepaid UPS shipping label.
All products must be in like-new condition, unwashed, and for some items unopened. They must include all original packaging materials and inserts, including the original packing list and things such as dust bags, manuals, and all included accessories.
You may ship your return to the following address:
c/o Returns Department
7601 Trade Port Drive
Louisville, KY 40258
What items can’t be returned to Golf Galaxy?
Golf Galaxy will not accept returns of the following items, regardless of condition: Firearms, Ammunition, Hunting Bows, Crossbows, Gun Powders, Primers, Rifles/Muzzleloaders, Black Powder, Any items requiring gasoline or fuel, Airbeds, Custom and Special Order Items, Autographed Collectibles and Memorabilia, Topps Trading Cards, Yeezy Shoes, and all Gift Cards.
Baseball and Softball bats may only be returned if they are unused.
The following items will not be accepted for return if they have been opened, or the factory seal is broken or removed: Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks and Portable Lavatories
Bikes cannot be returned, but have a 24-hour inspection grace period that allows a buyer the chance to check color and sizing of the bike.
Can I return a used item?
No, used or open items generally cannot be returned to Golf Galaxy.
An open but unused product that is not among the previous list of items that are not allowed to be returned can be brought back and issued a refund or exchange.
What Do You Need To Return An Item To Golf Galaxy?
In order to conduct a return with Golf Galaxy, you will need to bring certain items with you. The following items are needed: Valid Proof of Purchase, Valid Identification, the Item Being Returned, and everything that was packed originally with the item or items.
What Is A Valid Identification?
The following forms of identification are considered valid for returns at Golf Galaxy: U.S. or Canadian Driver’s License, U.S. State ID, U.S. Military ID, or U.S. Passport.
What Is A Valid Proof Of Purchase?
Golf Galaxy defines “valid proof of purchase” in the following ways: the order number, order confirmation email, original sales receipt, packing slip, or return barcode.
Over all, the return and exchange process with Golf Galaxy is quick, efficient, and catered towards giving the customer the most positive shopping experience.
Offering free prepaid UPS shipping labels for mail-in returns is quite generous as well, and takes out the inconvenience of having to pay for your own shipping labels.