Glasses USA is an online retail company that specializes in eye care, glasses, sunglasses, and contact lenses. They’re based out of New York City.
Glasses USA works hard to ensure your customer experience with them is smooth and positive. They will cater to your every need. But do they work with you when you need to issue a return?
Yes, Glasses USA has a “no questions asked” return policy, so long as it is initiated within the 14-day window after purchase. You will be issued a 100% store credit or new pair of glasses.
If they must be returned, Glasses USA will pay for the return postage.
What is Glasses USA’s return policy?
Glasses USA has a generous “no questions asked” return policy, so long as the return or exchange is initiated within a 14-day window after purchase.
Contact lenses get the same treatment, however the return period for them is 30 days instead of 14.
If, for any reason, you are unhappy with your purchase you can return it for a refund, equal product exchange, or a store credit worth the exact sale amount. A hassle free, streamlined process where even the return shipping is prepaid.
| Return timeline | 14-days after purchase (30 for contacts) |
| Return method | |
| Exchange period | 14-days after purchase (30 for contacts) |
| Exchange method | |
| Refund period | 10-14 business days |
| Refund method | Original payment method, Store Credit, Exchange |
Does Glasses USA have a return policy for contacts?
Yes Glasses USA has a return policy for all of their products. If you’re not happy with your contacts for whatever reason, you can get a refund or exchange free of charge within the 30-day return window.
Should your prescription change, you may return all unused contact lenses that are still sealed in their original packaging. This will also need to be within the 30-day return window.
After confirming your new prescription, your new contact lenses will be shipped to you.
Does Glasses USA have a warranty policy?
Yes.
All glasses purchased from GlassesUSA.com will come standard with a 365 day manufacturer’s warranty.
This warranty will cover any potential manufacturer defect in the lenses or chosen frames. Damage caused from the wear and tear of daily use, improper use and clumsiness, or accidental damage from handling will not be covered by this warranty.
How to return a purchase to Glasses USA?
The return process to send a product back to Glasses USA is very simple with zero stress.
In-store
As Glasses USA is an online retail store, there isn’t really a place you can go to in person to return your items Everything must be done online.
Online
If you find yourself needing to make an exchange or return with Glasses USA, they’ve thankfully made the process quite straightforward. The steps are listed as follows:
- Visit the returns forum page on their website
- Fill in your order ID and the email address used when you made the original purchase
- Print out your shipping label and affix it to the envelope or package you will be returning your glasses in
- Place in your mailbox or take to any mail carrier shipment center
- You’re done!
You will be alerted when Glasses USA receives your returned item or items. You may choose if you receive a full refund, store credit, or a glasses exchange.
What is a valid proof of purchase?
This is not necessary for a return with Glasses USA. The only thing you will need is your order ID and the email address you used when first making your purchase. These are required to fill out the return request form.
Can you return an online purchase to a physical Glasses USA location?
There are no physical Glasses USA locations to make returns to. It all must be done through the mail.
Does Glasses USA accept used returns?
Within the 14-day window, you can make your return for any reason, “no questions asked”.
If your package arrives defective or damaged, Glasses USA will assume full responsibility for the damages incurred.
To get a refund or exchange for a new pair, all you will need to do is take a picture of your glasses and send the photo, along with your order number, and email it to returns@glassesusa.com The order number can be found in the order confirmation email.
How long does it take for a Glasses USA refund to process?
Returns typically take anywhere from 10-14 business days to be processed. Once the refund is initiated, you’ll be able to see it on your card or bank statement, depending on what payment method you used originally with your order.
With a credit card, you may only see the refund on the statement with your next billing cycle.
If you cannot find your refund on your credit card statement, you can call the Glasses USA customer service line at 1-844-244-1186 or email them.
What will not be accepted for a return?
You will not be eligible for a full refund for glasses that were damaged through daily wear, or accidental damage from handling, dropping the glasses, or any other customer-caused damage.
However, within the 14-day window, you can get an exchange for damaged glasses.
Glasses that have been worn can also be returned, within the given grace period. Glasses USA will exchange or refund your purchase, no questions asked.
Final thoughts
Glasses USA is a company that truly cares about eyeglasses, and their customers. So long as you’re in the 14-day window (30-day for contact lenses) you will be given a refund or exchange totally hassle-free.
They are so confident in the quality and make of their products that they offer a free of charge return shipping label, and money back guarantee to all customers.
They even have a price match guarantee that states “you find a lower price on a different site than what you found on GlassesUSA.com for your purchase, we’ll refund 110% of the difference between the items up to the price listed on our site.”
That’s a company who knows that they’re doing, with great passion and care.
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