GameStop Return Policy Guide – How To Get Your Full Refund In 2023?

Have you ever bought a game that you subsequently decided against after purchasing? If yes, then you are in the right place. We came across many questions while returning the products about Gamestop returns like what is Gamestop return policy new games and do they offer a warranty.

We’ll try to clear all of your doubts here in this article.

gamestop store


GameStop – one of the world’s largest video game retailers, is simply a gamers’ paradise.

With over 5,700 stores across 14 countries, this American giant offers you everything ranging from gaming consoles, accessories, video game titles (both online and offline) to vinyl figures, collectables, board games, and more.

Not only sell, they even buy your stuff such as games, systems, accessories, tablets, smartphones, and retro gaming at attractive prices.

You can get cash or trade credit and finally buy the latest version of our favorite game. Click here to check out what’s your stuff is worth.

To enhance your gaming experience and avoid misuse of the return policy, the company has clearly laid down its terms and conditions, including return period and processes.

Compared to other retailers, GameStop return policy is quite strict. Read on to find how and what you can do as a consumer to ensure smooth returns.

GameStop Return Policy Guide

For purchased electronics, GameStop has a variety of return procedures. All refunds must be returned within 30 days of the purchase date, with a receipt or order number.

GameStop return policy allows you a return period of 30 days for most of its items sold.

If you have not opened the product and are not completely satisfied with your purchase, you can return the item to get a refund for the paid amount or exchange it.

Just remember to keep the receipt safe because, without it, the return is impossible.

Return Period30 Days
Return MethodIn-store or via mail
Exchange Period30 Days
Exchange MethodIn-store or via mail
Refund Period7-10 Business Days
Refund MethodOriginal payment method

Returns by Type of Product

The return policy differs based on

ProductReturn Period for RefundReturn Period for Identical Exchange
Unopened New Item30 Days30 Days
Tablets (Unopened)14 Days30 Days
Opened New Item (including Tablets)Not Allowed30 Days
New Accessories (Opened or Unopened)30 Days30 Days
Pre-owned Merchandise (Opened or Unopened)7 Days30 Days
Downloadable Content (DLC)Digital GamesPC DownloadsNot AllowedNot Allowed

In all cases, the receipt is Mandatory. No receipt means no returns! Also, for GameStop, games for which shrink wrap is removed are considered to be opened.

Gamestop Return process

You can return the products bought online both in-store or via mail. To return your products to GameStop, you just have to provide the receipt and the product in an unopened condition.

You can return the items both in the store or online.

In both cases, it is advisable to get the approval of the GameStop customer care representatives. You can call them at 1-800-883-8895 or email them here.

Below steps explain how to proceed with both the processes to ensure hassle-free returns.

Gamestop Store Return Policy

The items purchased online or in-store can be returned to the local store. Find the store near you here. Read the guidelines explained above.

Make sure to take the receipt and the original packaging of the product.

Gamestop Online Return Policy

If you made an online purchase through the GameStop website (click here) and would like to return the items in the same way, then the rules would change a little.

  • Take out the packing list which you would have received with your order. It has to be sent with the item.
  • State the reason for your return.
  • Print out the return shipping label and stick it on top of the package to be returned. Include everything manuals, cables or any other accessories

Remember: Your return should be eligible. In the case of unqualified returns, you will not get the game or your money back. Therefore, it is always better to check with customer care regarding eligibility.

The shipping charges would have to be paid by you.

Gamestop Refunds – Gamestop Refund Policy

Refunds would be made in the original mode of payment. For in-store returns, GameStop would refund the amount immediately, whereas, for online returns, it will take around 10 days to complete the whole process.

An exception to Payment Mode: In case the purchase amount was higher than $150, you would get a check from GameStop Corporate within 14 working days from receiving the item.

Defective or Damaged Goods

What if you received a defective item from the company itself, without any fault of yours? Don’t worry, you are covered in the return policy.

Just inform the customer care within 30 days of the purchase, and the company would exchange it for an identical item. Any shipping costs incurred by you would also be subject to reimbursement.

In case you have crossed the 30-day timeline, the terms of the manufacturer’s warranty would apply. This is primarily in the case of defective video games systems and computer hardware.

Be careful, the defect must not be caused by you, in which case GameStop can deny the return.

To prove the manufacturer’s warranty, you need to contact him/her and fill out this form. Click here for more details on the process.

Promotional Discounts and Returns

GameStop regularly launches promotional discounts and offers.

If you want to return an item you purchased after applying a discount/promotional code/offer, you’ll get a refund after deducting the discount you applied.

The discount won’t be given back. Also, if it was a bundled purchase, you would be better off returning the entire order.


What is the GameStop Customer Service Number?

You can call Customer Service at 1-800-883-8895 or email them here.

How do I modify or cancel my online order?

Go to your order history in your account and you’ll be able to change it only if the order hasn’t been processed yet.

Where can I get to know the order status?

You can find your order status here.

Can I make a return if I don’t have a receipt?

No you can return items to Gamestop, unless you have a receipt

Can GameStop cancel my return?

If The Company Feels You Are Misusing The Return Policy, You Can Be Denied Returns Or, In The Worst-Case Scenario, Even Ban You From Future Returns.

What is a Pre-owned Guarantee?

All the items bought by GameStop are checked and comes with a guarantee. In case you are dissatisfied, you can return it within 7 days or exchange within 30 days. 

What is the membership program offered by GameStop?

A paid membership program is available at $19.99 per year. It provides benefits such as extra reward points, trade credit, and a 5% discount on the digital subscription of Game Informer. Click here for more details.


Do you know that there are more than 55 million GameStop PowerUp Rewards members? Also, it owns the EB Games, a magazine (Game Informer), a video game website (Kongregate), and a prepaid cellphone company.

Check these out too – Dick’s Sporting Goods, Best Buy, and Amazon Return Policy.

Don’t let your unused game lie on your table, request a return before 30 days. If you still have some questions about GameStop Return Policy, shoot them below! We are here to resolve them.

2 thoughts on “GameStop Return Policy Guide – How To Get Your Full Refund In 2023?”

  1. Can I return an unopened game after 30 days and still get a refund?? I was told that I would be able to do this when I called customer service last week.

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