Free People Return Policy 2023 [Updated] – How To Make A Return?

Free People Store Front

Free People is an American company popular for its Bohemian apparel and lifestyle products. It sells beautiful women’s clothing, accessories, intimates, shoes and swimwear. Founded in 1984, it has its headquarters in Philly.

If you bought something from them and are not happy with what you got, you can return it to them easily.

Today we are covering Free People return policy in easy to understand terms, and please take a look.

Period allowed to return

The Free People return window is 30 days.

That is sufficient time for anyone to look for defects and return in time if there is any.

Free People only accept returns that are unused, unwashed or defective. If you bought a Free People merchandise from an independent seller, you must return that item to that seller only, and you will have to check out their return policy.

If Free People receive your return after 30 days, they can only issue you a Free People eGift Card.

If you paid for something via gift card or eGift card, you would get a refund in the form of a new eGift card in the amount of the credit, and it shall be emailed to you.

What if you want to exchange your Free People items?

If you ordered a wrong size or color, Free People could exchange it for free!

Just go to their online return portal described below in ‘how to return’ and make your exchange.

If you don’t make an exchange within 30 days, you will be charged your original form of payment again.

Free People International Online Return Policy

The return should be unused, unwashed or defective and should be bought from to be eligible for a return. Once they receive your return package, you must give them from a week to a week and a half to process your return.

Use any trackable shipping method and send your return to this address – FREE PEOPLE DIRECT, Attn: Returns Department, 766 Brackbill Rd, Gap, PA 17527 USA.

Check out this link for more info on country/region details by Free People.

Free People: When Will I Be Refunded?

It will take from a week to a week and a half for Free People to process your return. They will send you a Return Notification email when the process is completed.

It will take 1-3 business days for refunds to be credited to you in the original form of payment.

Free People Store Return Policy

Free People stores take the return of items bought from and Free People stores.

The returning items must not be used, washed, altered or worn. They all should be in their original condition.

All Beauty and Wellness products can be returned only at the stores that sell them. Check this link to find a Beauty and Wellness store near you. There would be a lipstick icon next to the store, which has a Beauty and Wellness product lining.

  • Items bought from Free people store must be returned to a Free People store.
  • The returning item must include the attached Free People price tickets and also the original store sales receipt.
  • After you return the item to a Free People store, they’ll issue a refund to your original form of payment.
  • Returns that have a gift receipt shall be refunded or exchanged for the value indicated on the receipt.

If you want to ship your return on your own

You can use any trackable/insured shipping method to this address – FREE PEOPLE DIRECT 766 Brackbill Rd Gap, PA 17527 Attn: Returns Department.

Free People does not accept COD returns, give them a week to a week and a half to process your return after receiving it.

Free People: Gift Returns

If you received a gift from and want to return it, go here, to get you pre-paid SmartLabel. You must select ‘GIFT’ when processing your return to receive an e-Gift Card for your refund.

You need the original order number and billing zip code to process your gift return. In case you lost it, contact Free People here, or call them at 800-309-1500. To locate the gift order, you must provide them with the first and last name of the person who purchased the gift with their email address.

Free People: Price Adjustments

If something you bought is now on sale, Free People will gladly offer you a one-time price adjustment if you contact them within 14 days of the in-store purchase or shipment.

For orders made online or on the phone, call at (800) 309-1500 or go here to request a price adjustment. Free People does not offer price adjustments on shipping charges.

If you bought from Free People store, then go to your nearest Free People store using their store locator, with the receipt and ask for a price adjustment.

Free People does not give price adjustments on temporary promotions, discounts and merchandise purchased at their independent boutiques and department stores.

Promotions and discounts can’t be applied retroactively to orders placed before the promotion discount was activated.

Credits shall be applied back in the original form of payment, if you used a gift card or an e-Gift card, a new gift card or e-Gift Card would be issued in the amount of the credit.

How to return a Free People Merchandise?

return Free People merchandise
  • Go here or go to ‘My Account’ and select ‘Order History’ to locate your order.
  • Select the items you are trying to return or exchange. If the item was a gift, check the gift box to receive an eGift Card for a refund.
  • Get your return label, pack up your items, and drop them in the mail. You will soon get an email containing your return tracking number.

Free People shall deduct $5.95 per return. It will take 1-3 business days for Free People to refund the credit in your original form of payment.

Contact Free People customer service if you are returning an oversized and/or hazardous item.

Different products with their respective return conditions

ProductsProduct ConditionReturn Policy
All other productsProducts should be in an unused, unworn and undamaged condition30 days return policy
Beauty and Wellness productsThese items should be in unopened condition30 days return policy
Vintage Loves and Vintage RevivalN/AN/A
FP AdditionsThe returns must be made directly to the sellerCheck the seller’s return policy
Swimwear and IntimatesThese items should be unused, unworn and must have their sanitary strips in place.30 days return policy
Furniture and oversized itemsMust be in a new-like condition with original packaging and materials.30 days return policy
Gift ReturnsGo here to make a gift return30 days return policy

Free People Refund Policy

Free People Refunds
Type of PaymentWill be refunded inRefund and Credit Policy
Cash1-3 business daysThe refund shall be credited to the bank account
Credit/Debit Card1-3 business daysThe refund shall be credited to the card’s account
Gift/e-Gift Card1-3 business daysYou will get a new gift/e-Gift card for the same amount.

Free People Covid-19 update

Check this link to know which Free People stores are still opening.

Free People have extended their return policy, and any item bought online can still be returned via mail.

Free People are now offering free mail returns on US online orders.

They are also extending their 14 days price adjustments policy.

Want to ask some questions?


Q1. What is the Free People customer service number?
The Free People customer service number is 800.309.1500.

Q2. How long is Free People shipping?
5-7 business days, usually.

Q3. How do I cancel a Free People order?
After placing the order, there is no canceling it. Call their customer support number immediately after ordering to get assistance on order cancellation.

Final conclusion

Founded by Dick Hayne in 1984, Free People has products ranging from $4 to upwards of $2,500.

They do around $1.5 billion in revenue.

Don’t ever hesitate to return the product which you can’t use. If you love to shop online do check our guide to other stores as well – Shein, Gucci, Bloomingdales, or Target Return Policy.

If you have any questions in regards to the above topic, comment them down in the comments section below – we would love to answer your queries 🙂

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