Forever 21 Return policy | READ It Once Before You Return/Exchange!

forever 21 return policy is easy as the store has relaxed and customer-friendly policies. If you are within the policy guidelines, you can return your Forever 21 products through the original way you brought the product. Don’t forget to take your receipt along with you.

Introduction Of Forever 21 Return Policy

If you are finding ways to return your Forever 21 products, don’t worry because I am here to make it easier for you to understand forever 21 return policy without going through the hard work of searching it everywhere. It is really simple and made to deliver the best experience while shopping with Forever 21.

How to return your Forever 21 products?

Here are some simple steps you can follow to return the products of Forever 21. Have a look:

Steps for returning the products purchased online-

Step 1- The first thing you need to do is to log into your Forever 21 account.

Step 2- Then click on the tab of My orders

Step 3- Select the item you wish to return 

Step 4- Then choose the account in which you prefer for the refund to be initiated

Step 5- Fill in the appropriate and necessary details the form asks you to

Step 6- Insert the request for initiating the return by selecting the submit option

Now you will receive the confirmation of your return being initiated.

If you wish to return your products purchased from stores-

Please visit the Forever 21 stores for guidelines regarding the return of your product with the receipt of your purchase. Make sure you visit the original country’s store you bought your product from.

Return policy and procedure 

  • Any products the customer is willing to return must request the return within 30 days from the date of shipping.
  • Purchases made in the stores must be returned within the original country’s store and not elsewhere.
  • The items must have all the tags attached to it and must entail the original condition of the product. 
  • Once you have received the confirmation, reverse pickup will be arranged from the company’s side. 
  • There might be circumstances when the company cannot initiate the return as the pickup is unavailable at your location. In that case, you might be asked to send the package through a secure and reliable courier service while ensuring a secured packing. A sum fixed by the company’s side will be reimbursed to you in the form of Forever 21 credits. 

Return of Defective, Damaged or Wrong item(s)

If you have received an item which is either defective, damaged or an item you didn’t purchase, you must contact us within 30 days from the shipment date. For that, you must log into your account and request the return by the same method described above with mentioning the appropriate reason for your return. You can also choose to contact us through our customer support email over

FOREVER 21 Refund policy 

This is the part you must be most concerned about, and who won’t be? Relax, because the Forever 21 refund policies are much more comfortable compared to other brands once the return gets approved and the product has arrived at our warehouse, which only takes 2-3 business days to arrive. Once the order is received the refund takes only 2-5 business days to reflect in your bank account.

Payment modeTime is taken for the refund Mode of refund
Credit Card/ Debit Card/ Net banking paymentsTwo to five business days The amount will be sent to your bank account
Cash on Delivery (COD)Two to three business days The amount will be reflected in your bank account after we receive your return
Forever 21 creditsWill be refunded immediatelyThe credits will be refunded in your Forever 21 credit account only
Free Gift cardsCannot be returned or exchanged hence no refund will be initiatedN/A 

Products covered under the return policy

Forever 21 has an endless and varied range of products available for you to choose from but it is expected that certain products might get treated differently for refunds for the most understandable reason; hygiene and protection against any infection. So, let’s have a look over those policies.

Products and purchasesProduct ConditionReturn Policy
All store purchasesThe products should not have been worn, altered or washed and must have all the tags attachedOnly can be returned to the stores within the country where you brought the product originally
Online purchasesThe product must be in original condition and secured packingOnly to be returned online
Cosmetics, Hair goods Lingerie, Jewellery, Sports bra, Swimwear, Undergarments, Bodysuit, SocksCannot be returned 
Gift cards, E-Gift certificatesCannot be returned
Sale and final sale productsCannot be returned
Forever PurchaseCannot be returned in stores of Forever 21 for exchange and refund.

When you are approaching the online platform for return, always keep this in mind that: –

  • All the products received in the warehouse go through an inspection by our warehouse team which allows the refund according to Forever 21 return policies. So, make sure you had a look over it before initiating the return.
  • You can go out to return some or all the products you had brought. Just make sure to pack the products securely with the original packing.

FOREVER 21 Exchange policiy

So, this is the part you need to be vigilant about when you are purchasing to make sure you don’t end up with the products you don’t want to have. 

Products Exchange policy 
All store bought itemsCannot be exchanged
All online purchases Cannot be exchanged
  • Forever 21 expects the buyer to have the idea of what they are expecting to buy, because of their exchange policy. This is to ensure all the products you buy are hygienic and fresh.  
  • You can always choose to return the item if you are not pleased with how it turned out and expected something else to have.


Q.1 Does Forever 21 offer returns?
forever 21 return policy is very flexible. So yes, Forever 21 does offer turns.

Q.2 What is a time limit to return my product?
You can only return the product within 30 days from the date of shipping

Q.3 Does Forever 21 offer exchange of items?
No, Forever 21 does not offer an exchange of items purchased.

Q.4 Can I get the refund of the return shipping as well?
No, the return shipping is non-refundable. 


forever 21 return policy is very great and customer friendly if you do not damage or use the product before initiating the return. It is the fastest return procedure you can ever experience as Forever 21 vows towards providing the best customer experience possible. Make sure you have gotten through the return policies before buying the product so you don’t end up regretting your decision.

Get help with more return policies here: HomeGoods Return Policy & Google Store Return Policy.

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