Foot Locker Return Policy [2023] | Must READ Before You Return!

foot locker return policy

According to the Foot Locker Return policy, you can return or exchange the products within 45 days from the date of shipment. You need to adhere to the guidelines to ensure hassle-free returns. 

Foot locker is a leading organization that celebrates sneakers and youth culture. With a range of stylish sneakers, the main aim of Foot Locker is to bring into existence self-expression across the global sneaker community. There’s a range of footwear for everyone, kids, men, and women.

Bought a product from Foot locker that didn’t cater to your needs? The return process is very simple and can be done by anyone. As long as you follow all the steps and adhere to their guidelines, there is no reason why you would not be eligible for a return. 

Foot Locker Return Policy Guide

Foot locker return policy COVID update

Footlocker Returns: The footlocker return policy covid has led to stores being shut down. The returns and exchanges will be held valid for 30 days, once the stores reopen for the in-store and online orders. 

The return policy has been extended owing to store closings across the country. Once the store reopens, the return policy window will be available up to 30 days from the day of reopening. The return policy for foot locker products will be held valid for products purchased after 1 February, 2020

Methods of Return

Return your Foot Locker items

Their return policy brings you the most convenient modes of return. Depending on your convenience, you can either return the purchased product at the store or via mail. 

Foot Locker Return Policy In Store

We have framed a step by step guide which you can follow to return/exchange your product in no time! It’s quite an easy process, just read it once and you’ll be good to go!

Since the stores are closed now, you can return the products via store only if it visits. Here’s how you can return the product via store once it reopens. 

Step – 1: Collect the product that is to be returned. 

Step – 2: Check for any damage to the product on your end. (A small scratch from your end on the product will lead to the return order being canceled)

Step – 3: You should pack the product in its original box. 

Step – 4: Check if the original box should contain all essential documents such as invoice, order confirmation, receipt and shipping confirmation. 

Step – 5: Visit their nearest retail store Store. 

Step – 6: Meet the Head/Manager at the store to return your product. 

Step – 7: You will be taken to the specific department where you can return the product. 

Step – 8: Once the department has verified your product, you will be eligible for a refund. 

If you do not want a refund, but an exchange, the procedure would be the same as mentioned above. But, instead of a refund, you will be given an exchanged product. 

However, make sure to provide a reason for exchange/return, which should be valid. 

Foot Locker returns or Exchange via Mail

If you do not have any nearby Foot Locker retail Store, you can return or exchange the product via mail as well. The Foot Locker Return Policy Window for online return and exchange will be held valid for products bought online as well as offline, provided all essential documents are attached to it. 

Whenever returning or exchanging a product purchased online, you need to ensure that you have all essential documents such as invoice and receipt attached to it. If you do not have an original invoice for the product, you can download an invoice from the official store. 

Here’s how you can complete return or exchange via mail or online:

Step – 1: Collect the package in which you’ve received the product. 

Step – 2: Check the condition of the product. One small defect can lead to the cancellation of the return and you will not be eligible for return or exchange. 

Step – 3: Visit their official store.

Step – 4: Download the return form from the official store. If you cannot download the return form, make sure to mention your name, address, contact number, and reason for return on a piece of paper and attach it to your package of return. 

Step – 5: If the product is to be exchanged, make sure to mention the size, color and style number with the package. 

Note: The SmartLabel option is valid for US customers and you can use it to return your package. You can also use Federal Express and Ground Service/ USPS insured. 

Foot Locker Self Service Return Policy

Foot Locker Return Policy window also contains the option of self-service returns to cater to the audience’s needs. Make sure to enter all your details in the given dialog boxes to make return easy and efficient. 

Points to keep in mind while returning/exchanging your products

  1. Foot Locker follows a very rigid return policy to cater to the needs of the audience. Not following any of the conditions, or not adhering to the policies set by them can lead to the cancellation of your return order. 
  1. The returned items should be unworn/unused and have the original tag intact to it. The product should thus be in its new condition overall. All the products that are to be returned should have new, original hang-tags attached to it. 
  1. The return should be processed within 45 days from the date of shipment. Once the return process is completed, the refund will be processed in the original form of credit. The returns processed or received after 45 days of shipment will not be acknowledged. So, if you are to return a product, make sure to do it within the mentioned deadline. 
  2. For exchanged items, they take the liability to pay for standard shipping costs. If the exchange isn’t available, you will receive a refund. 
  3. COD returns aren’t valid. 
  4. For overnight shipping on exchange orders, you will have to take the liability of full shipping cost.

What’s great about Foot Locker Return Policy is that they claim to exchange the product for free if it doesn’t fit. 

Products Covered Under Return Policy

Under the Foot locker return policy and Kids Foot Locker Return Policy, all products will be valid for return, provided the criteria are met. The reasons for return should be valid. However, the claim of “If it doesn’t fit, we will return it for free” also holds to be true.

Returns for purchases made online should be done within 45 days from the day of shipment to receive credit in its original form. There’s no fixed return or refund policy on the products and it may vary depending on the products. You will have to pay shipping and return fees. 

Product and purchasesProduct conditionReturn in Policy
All type of productsUnworn/ unused. Should be in its original question. Return within 45 days from the day of shipment

Exchange Policy

The process of exchange is the same as that of return. The Foot Locker Return policy window also supports the exchange policy stating to bring about certain conditions. 

Whenever exchanging a product with them, you need to adhere to the exchanging guidelines. You should avoid wearing or using the product if you plan to exchange it. If you doubt the product, just refrain from using it and exchange it via the specified modes: online or offline (from store). 

The product that is to be exchanged should contain original hang-tags in the boxes and bags. The product that is to be exchanged should be packed in its original packaging before initiating the exchange process. 


foot locker refunds

They promise to offer one of the most effective generous policy among the competitors. Depending on your mode of payment, you will be provided a transaction per the real mode. Usually, refunds may take a maximum of 45 days.

Due to Covid-19 breakout, the in-store refunds are prohibited. 

No COD refunds

  • Credit/Debit Card- They will take 1-2 business weeks for the credit to appear in your account. 
  • Paypal- Refund in Paypal account within 1-2 weeks
  • Cash- Cash refund or it will be transferred to your bank account. 
  • Gift Card- Store credit only. 


questions of foot locker return

How can I contact Foot Locker Customer Service?
There are three modes of contacting Foot Locker customer service. 

You can directly call the customer service at 1.800.991.6815. They are available seven days a week. 

The chat service is available 8am- 11am local time for seven days a week. 

You can mail your query to the Foot Locker customer service at for seven days a week

How long does FootLocker take to provide a return? 
Generally, they takes around 3-10 business days to initiate the refund and for it to reflect in your bank account. Once the refund is complete, you will receive a mail regarding the confirmation. 

Can I return worn shoes to Foot Locker? 
Yes, provided you have only worn it once to try and not use it for a prolonged period. Tattered shoes aren’t eligible for return or exchange. 

Do I need a receipt? 
Yes. To initiate the exchange and refund, you need to have an original receipt. 

What will be the shipping fees? 

On return and exchange, they will deduct a fee of $6.99. 


Now that you know about the Foot Locker return policy, you can easily proceed with returning or exchanging the product you want. However, make sure to adhere to the guidelines to cater to the needs of the audience. As a customer, you should be aware of the guidelines and return policy to avoid any issues. 

We have a list of return policies for other websites too, make sure to check them out. 

Similar guides to follow: Evo Return Policy, and Ollies Return Policy.

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