Return your FIGS items in 30 days – Refund Policy Explored

FIGS Return Policy allows you to return the defective products instantly, while for the products that have other issues can also be returned within the time frame stipulated by the company, here we will take you through the detailed return procedure of the company.

Some company info to begin with – FIGS is a US-based retailer of medical apparel, operating through online channels. The company’s primary field of business is selling scrubs that come in a variety of colours and styles.

Since the company sells medical apparel, so it takes extra service while packing its products to the customers.


step-by-step guide to FIGS returns

FIGS return policy allows customers to bring their item back for a refund within 30 days of purchasing, providing it is in the original packaging and mint condition

If you have bought some items from FIGS and you aren’t satisfied with your product, you may return or exchange your product.

Do remember to keep your purchase in original condition and the same packaging that you got it with.

However, if the returned item is opened and is not in original condition, then it is upon the discretion of the company to return the product.

You can always mail the company – at to know more

Return Period30 Days
Return MethodMail only
Exchange Period30 Days
Exchange MethodMail only
Refund PeriodWithin 10 Business Days
Refund MethodMethod of Payment

How to return To FIGS?

Returning the products from FIGS is only possible through the mail. You need to raise the return request within 30 days to be eligible for return or refund of your product.

Below we have explained the method in detail for you.

Returning by mail

Returning by mail is a simple and hassle-free process. If you wish to return your items by mail, you need to follow the below steps:

Step 1: To start your return procedure, click here and you will reach returns page.

Step 2: On this tab, fill out order number and shipping zip code

Step 3: Fill up all the required details and print the return label.

Step 4: After printing your shipping label and follow the instructions written on the label to proceed with the return.

Step 5: Attach the return label to the package.

Step 6: By following the imprinted instructions, send items back to the company.

International Returns

If you are an international customer, you can follow the steps below to make your returns to FIGS:

Step 1: You need to simply fill out this return form and use the prepaid FedEx return shipping label included within your package.

Step 2: To start your return procedure, click here and you will reach returns page.

Step 3: On this tab, fill out order number and shipping zip code.

Step 4: Once your return request is submitted, FIGS customer service team will email you with the next steps.

Step 5: Only Australia-based are being offered a return. To start an exchange, you can drop FIGS a note at, and they will help process your order.

What if you want to send the product directly?

FIGS accepts the returns mainly through its prepaid labels; however, if you do not want to use the prepaid return label, you can still return your product.

You are also given a free hand to return your products through the service provider of your choice and by using the company’s label, your return fee will be eliminated.

FIGS Returns c/o Port Logistics Group,
108 S. Mayo Ave.,
City of Industry, CA 91789

FIGS Refunds

FIGS first assess all the orders that come to its warehouse on quality terms. If your item was defective or is in its original condition, then you will get a full refund in your original form of payment.

The company takes ~10 business days to refund your amount. Some banks will take up to an additional 5 days to issue the refund.

Type of paymentRefund will process in:Refund and Credit Policy
Credit card/Debit card used while purchasing10 business daysFIGS will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
Cash or Check10 business daysYou will be refunded via cash

Conditions for returning different FIGS products

FIGS follows a very simple and specific return policy for all its products if you wish to return any item the policy is the same for all kinds of merchandise.

Products and purchasesProduct ConditionReturn Policy
All kind of merchandise  Unopened and in original condition30 days of your order date when purchased online. Shipping charge is not refundable
Before They Go items, custom-made products, and final sale merchandiseNAThese items cannot be returned
Embroidered itemsNAThese items cannot be returned

You need to follow the below instructions before returning the product:

  1. Repack the merchandise in the same packaging
  2. Do remember to include a copy of the invoice with the order
  3. If you do not have your invoice, check your email and reprint the invoice if you went through our online exchange/return program.
  4. Otherwise, you need to enclose your Customer Number, Full Name, and Billing Address with your return package.


What is FIGS Customer Service Number?

You can request an exchange by phone by calling toll-free 424-500-8209 (Mon.-Fri. 6 am-8 pm)

What if I receive a defective item?

Do not worry if you get a defective item, you will be given a full refund. You need to contact the customer service number provided by the company.

Can I return my product by visiting any store?

No! You need to send your product only through the mail.


Do you know to give back something to society, FIGS is helping the countries which lack basic medical facilities like limited access to medical apparel and accessories by donating them sets of scrubs?

Don’t forget to check out our guides to CVS, Walgreens, Petco, or PetSmart Return Policy.

You can post your query about FIGS Return Policy below and we will definitely help to resolve it.

Also Check Out The Following Brands Policies

In addition to Boohoo, we also cover many other well known brands on our website, be sure to check them out.

WalmartMacy’sSheinMattress Firm
Discount TireKrogerPetcoAbercrombie

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