FIGS Return Policy allows you to return the defected products instantly, while for the products that have other issues can also be returned within the time frame stipulated by the company, here we will take you through the detailed return procedure of the company.
Some company info to begin with – FIGS is a US-based retailer of medical apparel, operating through online channels. The company’s primary field of business is selling scrubs that come in a variety of colours and styles.
Since the company sells medical apparel, so it takes extra service while packing its products to the customers.
Our step-by-step guide to FIGS returns
The period for return – 30
If you have bought some items from FIGS and you aren’t satisfied with your product, you may return or exchange your product.
Do remember to keep your purchase in original condition and the same packaging that you got it with.
However, if the returned item is opened and is not in original condition, then it is upon the discretion of the company to return the product.
You can always mail the company – at [email protected]. to know more
Different methods to return your items
Returning the products from FIGS is only possible through the mail. You need to raise the return request within 30 days to be eligible for return or refund of your product.
Below we have explained the method in detail for you.
Returning by mail
Returning by mail is a simple and hassle-free process. If you wish to return your items by mail, you need to follow the below steps:
Step-1: To start your return procedure, click here and you will reach returns page.
Step-2: On this tab, fill out order number and shipping zip code
Step-3: Fill up all the required details and print the return label.
Step-4: After printing your shipping label and follow the instructions written on the label to proceed with the return.
Step-5: Attach the return label to the package.
Step-6: By following the imprinted instructions, send items back to the company.
If you are an international customer, you can follow the steps below to make your returns to FIGS:
Step-1: You need to simply fill out this return form and use the prepaid FedEx return shipping label included within your package.
Step-2: To start your return procedure, click here and you will reach returns page.
Step-3: On this tab, fill out order number and shipping zip code.
Step-4: Once your return request is submitted, FIGS customer service team will email you with the next steps.
Step-5: Only Australia-based are being offered a return. To start an exchange, you can drop FIGS a note at [email protected], and they will help process your order.
What if you want to send the product directly?
FIGS accepts the returns mainly through its prepaid labels; however, if you do not want to use the prepaid return label, you can still return your product.
You are also given a free hand to return your products through the service provider of your choice and by using the company’s label, your return fee will be eliminated.
FIGS Returns c/o Port Logistics Group,
108 S. Mayo Ave.,
City of Industry, CA 91789
FIGS first assess all the orders that come to its warehouse on quality terms. If your item was defective or is in the original condition, then you will get a full refund in your original form of payment.
The company takes ~10 business days to refund your amount. Some banks will take up to an additional 5 days to issue the refund.
|Type of payment||Refund will process in:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||10 business days||FIGS will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable|
|Cash or Check||10 business days||You will be refunded via cash|
Conditions for returning different FIGS products
FIGS follows a very simple and specific return policy for all its products if you wish to return any item the policy is the same for all kinds of merchandise.
|Products and purchases||Product Condition||Return Policy|
|All kind of merchandise||Unopened and in original condition||30 days of your order date when purchased online. Shipping charge is not refundable|
|Before They Go items, custom-made products, and final sale merchandise||NA||These items cannot be returned|
|Embroidered items||NA||These items cannot be returned|
You need to follow the below instructions before returning the product:
- Repack the merchandise in the same packaging
- Do remember to include a copy of the invoice with the order
- If you do not have your invoice, check your email and reprint the invoice if you went through our online exchange/return program.
- Otherwise, you need to enclose your Customer Number, Full Name, and Billing Address with your return package.
What is FIGS Customer Service Number?
You can request an exchange by phone by calling toll-free 424-500-8209 (Mon.-Fri. 6 am-8 pm)
What if I get a defected item?
Do not worry if you get a defected item, you will be given a full refund. You need to contact the customer service number provided by the company.
Can I return my product by visiting any store?
No! You need to send your product only through the mail.
Do you know to give back something to society, FIGS is helping the countries which lack basic medical facilities like limited access to medical apparel and accessories by donating them sets of scrubs?
You can post your query about FIGS Return Policy below and we will definitely help to resolve it.