Fashion Nova Return Policy – All about returns in 2020!

Fashion Nova Homepage

Fashion Nova is one of the biggest online fast fashion shop in the U.S. Fashion Nova has five brick and mortar shops to its name. The company is huge in Instagram and a lot of celebrities and models support it. The headquarter of Fashion Nova is located in Los Angeles, CA.

if you want to return any item you are not happy with from them you can return it.

We are covering Fashion Nova return policy in our article today, in easy to understand terms, please take a look.

Guide to their Return Policy

The Fashion Nova return window is 30 days.

If you purchased anything between March 28, 2020, and April 30, 2020, from Fashion Nova online, you will have 60 days return window.

All items must be unworn, unused, free of stains and wear with their original tags attached. Each return must include an order packing slip that should detail which item is being returned.

As and when you return anything, they’ll give you the refunds as store credits (Fashion Nova E-Gift Card Re). Fashion Nova E-Gift Card never expires and can be redeemed instantly at any Fashion Nova brick and mortar store.

If you receive a defective, incorrect, or damaged item report to Fashion Nova here, within 7 days of receiving the item.

How to return a Fashion Nova product?

How to return Fashion Nova products

As per the Fashion Nova Return Policy, there are three ways you could return a Fashion Nova product, either by mail or by in-store returns or by their online return form.

By mail

  1. Use the order packing slip to describe which item you are returning.
  2. The returning item must be in unused, unworn with all its tags attached and wrapped in the original shipping packaging.
  3. Send it to the below address.

Fashion Nova,
12588 Florence Ave. Santa Fe Springs,
CA 90670.

By In-Store returns

  1. Find a Fashion Nova store near you using this link.
  2. Bring in the item unworn, unused in its original condition with all the accompanying packaging, paperwork and accessories with every tag attached.

By online return form

  1. Go here first.
  2. Provide email id and your order number
  3. Go to ‘My Orders’
  4. Select the items you wish to return and provide a reason for returning
  5. Confirm return items selected, as well as your Shipping Address
  6. Enter email address again and your payment method details to pay for the return shipping label
  7. Once the payment is done, you will have to print your return label
  8. Afterwards, read and follow the instruction to ship your item
  9. Send your item is unworn and in unused condition, in its original packaging with all the original tags attached.

Please Note

  • When returning something please Paste the new return label on the old one so that the old label doesn’t show.
  • Schedule your return for a pickup with USPS by using this link.
  • Drop the returning item to your nearest post office, use this link to find a convenient post office nearby.

Other Product Conditions

ProductsProduct ConditionReturn Policy
All ProductsMust be in unworn, unused, in new-like condition with all the original tags attached30 days return policy
Bodysuits, Beauty Products, Swimwear, Undergarments, accessories and CosmeticsN/ANon-Returnable
Any item with its price ending in $ .00, .96, .97, and .98N/ANon-Returnable

Fashion Nova Refund Policy

Nova refund policy
Type of PaymentNumber of days you will get your refund inRefund and Credit Policy
Cash5-7 days from the date they receive your returnStore Credit (Fashion Nova E-Gift Card)
Credit/Debit Card5-7 days from the date they receive your returnStore Credit (Fashion Nova E-Gift Card)

Important Points to Remember

  • Fashion Nova does not offer exchanges.
  • Fashion Nova holds the right to deny any return if they find your return history suspicious or fraudulent.
  • Make sure to provide the correct address information while returning to avoid any inconvenience.
  • Return Drop-offs are not accepted at their DC or corporate office.
  • Keep your proof of postage and ship the return along with a tracking number. There will be no issuing of any store credit on returns from Fashion Nova Without any proof of receipt or delivery.

Fashion Nova Covid-19 Update

All Fashion Nova stores are closed from March 17 2020 till further notices.

Online shopping from FashionNova.com is still functioning and all their shipping methods including overnight and 2-days shipping is on time.

Questions

Nova FAQs

Q1. What is the Fashion Nova Customer Support Number?
A1. There isn’t any but you can contact them here.

Q2. Does fashion Nova give refunds?
A2. Fashion Nova refunds in store credit via Fashion Nova E-Gift Card.

Q3. Does Fashion Nova accept returns after 30 days?
A3. If you shop online from Fashion Nova (March 28, 2020, to April 30, 2020) then you have 60 days to return it, else no they don’t.

Q4. How long does it take for Fashion Nova to refund?
A4. 5-7 business days from the date they receive your return.

Q5. Does Fashion Nova give you the dollars back?
A5. No, they only refund you in-store credit via their Fashion Nova E-Gift Cards.

Q6. Where can I ship Fashion Nova returns?
A6. Fashion Nova, 12588 Florence Ave. Santa Fe Springs, CA 90670.

Wrapping Up

Founded in 2006 by Richard Saghian, the company employees over 600 people and serves its clothing globally.

Backed by famous celebs like Cardi B., Kylie Jenner and Amber Rose Fashion Nova today has more than 19 million followers online!

We recommend you to check out these guides too – Michael Kors, Shopify, Staples, Verizon, Gucci, and eBags Return Policy.

any questions about Fashion Nova Return Policy? write them below.

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