EyeBuyDirect has pretty cool prescription glasses to choose from. It is based out of Austin, Texas. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. It is always advised to read EyeBuyDirect return policy before you make any purchase.
What if the lens that you bought online is not the same as it looked in online images and you are looking for all the ways to return it at any cost? Then you are in the right place, and we will take you there step by step.
All about EyeBuyDirect returns
The period for return – 14 days
EyeBuyDirect return policy allows you to return its merchandise within 14 days from the date of delivery or date of the invoice. The company operates 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, with no questions asked from the company side.
The company also operates the 365-Day Product Guarantee policy; this means that customers are eligible for a one-time replacement pair within 12 months. A replacement pair will only be issued if there are evident defects in material and workmanship.
EyeBuyDirect reserves the right to refuse the return of any product.
How’d you have to return?
Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there.
However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps.
Return through account
The return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products.
The items purchased offline can only be returned to the local store while the online purchases have both the options. Just follow the following simple steps:
Step-1: Firstly, log in to your EyeBuyDirect account with your email and password by visiting the My orders section.
Step-2: Select the return-item option. Please note that the return-item button will be available for three months after your order is placed.
Step-3: The customer service team will get in touch with you.
Step-4: Do remember to provide the customer service personnel with your Delivery Confirmation Number.
Try to keep your shipping receipts until your return is refunded.
Return by directly calling customer service
The items purchased from EyeBuyDirect can also be returned by directly calling customer service. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting the company via emailing to the company at eyeservice@eyebuydirect.com.
Refunds
EyeBuyDirect generally refunds you in the form of the original payment method. Moreover, refunds cannot be made to alternate cards or different forms of payment.
| Type of payment | You will get the refund in: | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | 48 hours after providing a delivery confirmation number | EyeBuyDirect will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable |
Return Policy for different Merchandise
For most of its products, EyeBuyDirect follows 14 days fit and style easy return policy and 365 days product guarantee
When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company.
| Products and purchases | Product Condition | Return Policy |
| All kind of merchandise | The product should be in original condition | 14 days fit and style easy return policy |
Important considerations before returning
- Before returning your products, please take service of the following things:
- EyeBuyDirect Store Credits and replacements are nonrefundable.
- It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD credit transaction, or replacement.
- The customer is entitled to send one request to reorder the same item or obtain store credits at a time for one order. The next request for a different item in the same order can be sent again after the previous request is closed.
- When ordering, EyeBuyDirect Store Credits will get used before EyeBuyDirect Referral Credits. You can use up to $50 EyeBuyDirect Referral Credits per order.
- EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time.
Common questions
What is the EyeBuyDirect Customer Service Number?
You can call Customer Service at 1-201-555-0123
What is the time frame for refund processing?
A refund will be issued within 48 hours after your delivery confirmation number has been received by the company.
Can I return products by visiting the store?
No. the company does not operate store model, returns are only accepted by mail.
Winding up
Do you know that EyeBuyDirect is one and only online retailer, who customize and design all their glasses in-house? They don’t sell any other brands’ products.
Check out our other guides – REI, Chewy, ALDI, and Walmart.
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