You get 3 months to return your Everlane Merchandise – Everlane Return Policy (2020)

Everlane Store

As you all know, Everlane is an internationally acclaimed online apparel and accessories shop, so you must have shopped from them at least once. However, if you got something you have an issue with, returning their products is as easy as a snap. Here, we will guide you through the Everlane Return Policy in easy to understand terms.

Details of the Return Policy

Return period – 90 days.

It is pretty easy for you to return something to Everlane if you don’t like it or if there is a defect in it.

As you can see Everlane Return Policy has made it so relaxing for its customers to return any item with a huge return window.

Now, remember, you have 90 days from the date of purchase but if you are returning something online, then you must send the item(s) back to them within 30 days of registering for a return.

Any shipping costs are non-refundable.

Everlane Covid-19 Update

All the Everlane retail stores and many of their Happy Returns stores are closed due to the Covid-19 pandemic.

Starting Returns

How to return Everlane products

There are two ways to return Everlane Merchandise.

In-Store return policy

Step-1: Go to your nearest Everlane Brick and Mortar Store. To check if you have one around you, click here.

Step-2: Bring every necessary item to make your case, i.e. receipt or order number and the item you want to return in unworn condition.

You’ll get your return on-site.

Using postal service to return the product

Step-1: Go to Everlane’s website, and log in to your account.

Step-2: Navigate to the Orders and Returns section, select the order you want to return.

Step-3: You must also select the reason why you are returning the product.

Step-4: you will then have to select the type of refund as well, whether you want to have a refund via the original payment method or go for the store credit.

(Any returns for the store credit are free with free shipping included plus there isn’t any deduction from the total refund as a restocking fee.)

Step-5: Print the provided prepaid shipping label and attach it to the original packaging you are sending. Send all the items back to them within 30 days after registering for a return.

Everlane Refunds

Everlane refund policies
Type of PaymentNumber of days you will get your refund inRefund and Credit Policies
Credit Card/Debit Card Purchase2-3 weeks.Refunds will be made to the bank account associated with the card.
PayPal Purchase2-3 weeks.Refunds shall be made to the original PayPal account that was used for the purchase.
Store CreditInstantly, after making a case for your return.you’ll get Store Credits as a refund.

Products under Everlane Return Policy

ProductsProduct ConditionReturn Policy
All ProductsAll products must be in unaltered, undisturbed, resell-able condition. With original tags and in original packaging.You can return any product at our brick and mortar stores as well.You get 90 days to return your merchandise.
Underwear and BodysuitsYou can only try and return your first pair of underwear within 90 days of the purchase.

But after that, it should be unpacked and in the original condition.

Bodysuits can also be returned within 90 days of the purchase but their protective hygienic liner must still be attached. You can return any product at our brick and mortar stores as well.
90 days return policy.
GiftsGifts can only be returned for a store credit. Digital and physical gift cards are non-refundable.Head over here to return any gift.

Happy Returns

Everlane has partnered with Happy Returns so that their customers can do in-person returns wherever they do not have any physical stores. Check out if you have one near you here.

Everlane Exchange Policy

Everlane’s exchange policy is swift. You can exchange any product for a different size or color via these methods –

To Exchange in Size

Step-1: Log in to your Everlane account.

Step-2: Navigate to the Orders section.

Step-3: Choose ‘Fit/Size’ as the reason for your return.

Step-4: Select the new size and place a new order

To Exchange in Color

To exchange your purchase for a different color or another item entirely, you must use your Instant Store Credit Refund for a new purchase, the exchange shall be applied at checkout.

(Any sales made via Choose What You Pay IRL events or using Gift Cards cannot be returned or exchanged.)

Few Points to Remember

  • Any offline or online purchase from Everlane can be returned within 90 days of the purchase date.
  • Returning items must be in unwashed, unworn, unaltered, and undamaged condition. You must also include original packaging and tags that came with it while returning.
  • Items bought through Choose What You Pay IRL events and gift card purchases are final sale items and are not included in the return policy.
  • After mailing your return, Everlane takes 2-3 weeks to receive and process your refunds.
  • For any international returns, please check this link.

Questions?

Everlane FAQs

Q1. What is the Everlane Customer Support Number?
A1. There is no customer support number but they do provide you with an email id, it’s [email protected].

Q2. Does Everlane have free returns?
A2. If you are going for an in-store return or exchange then there is no fee. But if you return something online there is a $6 return and restocking fee.

Q3. How do you exchange Everlane?
A3. Log in to your Everlane exchange account, go to ‘orders’, select ‘Fit/Size’ as your reason and place a new order.

Or

Use your Instant Store Credit Refund at their stores.

Q4. How long is Everlane shipping?
A4. Orders take 1-2 business days to be processed before being shipped, then it usually takes 10 business days for shipping, after that it takes 2-5 days for the products to arrive at customers’ doorstep domestically and 4-7 days internationally.

Q5. What is Everlane Choose What You Pay?
A5.  Everlane Choose What You Pay is Everlane’s sale of overstocked apparel available to you at discount prices.

Conclusion

Did you know that Everlane generated $12 million within just three years of its opening! Yes, they did and that goes to show how professional and consumer-centric they are in their approach.

You might also be interested in checking out our guide to Anthropologie Return Policy or AT&T Return PolicyLulemon Return Policy.

Write down your queries about Everlane Return Policy below, we’d be happy to take them.

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