Designer Shoe Warehouse, or as you may know it as DSW is the American footwear retailer of designer and branded shoes from boots to sandals and fashion accessories such as handbags.
Whether you need footwear for men, women, or kids booties, they got it all. You can also purchase through hundreds of their stores or online (click here to check out their online collection).
To top it all, DSW Return Policy offers a return period of 60 days, which is extended to 365 days for its VIP Elite customers. Read on to know every important detail of the policy to ensure hassle-free returns.
Start your DSW returns now!
The period for return – 60 days
DSW return policy allows you a return period of 60 days.
If you are not completely satisfied with your purchase or it didn’t match your dress or the size doesn’t fit, you can easily return or exchange most of the items within the return period counted from the day of purchase.
Just make sure the product is in an unworn or like-new condition. This implies that you can even return an opened package until and unless it is not worn out.
If making a valid return i.e., return with all the required documents, you will get a refund in the original form of payment.
In case the receipt is missing or the 60 days has been crossed, you will get merchandise credit, which actually may not be a bad deal given the wide variety available with DSW.
Different methods to return
You can return the products bought online both in-store or via mail.
However, this isn’t the case of store purchases as they can’t be returned via mail.
To return your products to DSW, you just have to provide the receipt and the product in an unworn or resalable condition.
It doesn’t accept goods that are damaged or used. Below steps explain how to proceed with both the processes to ensure smooth returns.
Return process at your Local Store
The items purchased offline can only be returned to the local store while the online purchases have both the options.
This is a better option for online shopping, as it helps avoid shipping and handling charges of approximately $8.50. Just follow the following simple steps:
- Collect documents related to your purchase. These include:
- Receipt or invoice
- Original form of payment (e.g., the credit card used to make the payment)
- Original product packaging
- In case of lost receipt provide a valid government-issued photo ID, name, address, and signature
- Visit the customer desk at your nearest DSW store along with the above documents (Click here to locate your nearest store).
- The customer representative would check the items and receipts for eligibility.
- Once approved, you will get the payment back in the original form of payment immediately. In case returns are without a receipt, you will get a refund in the form of a merchandise credit.
Return process through Mail
The items purchased online can be returned to DSW if it reaches the warehouse within 60 days from purchase.
Now, within this, you have two options – to use pre-paid FedEx services or your preferred shipping carrier. Both the options are explained below:
Return via FedEx
- Get the FedEx return label enclosed in the dsw.com box.
- Find a FedEx location near you (Click here to locate FedEx store). You can even call them at 1-800-GOFEDEX (1-800-463-3339) to get assistance.
Note: The FedEx return label can’t be used outside of the US
- Repack your purchase and drop the package at a FedEx Authorized ShipCenter or FedEx Office.
- It will take 7–10 days to process the return and refund the amount. DSW charges a shipping fee of $8.5, which would be deducted from the credited amount.
Return via Preferred Shipping Carrier
The overall process remains the same, apart from two things.
First, you would not be charged the $8.5 shipping fee if you pay purchase postage at whichever post office or parcel location you chose.
Second, the address has to be entered by you. Send the package to
ATTN: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219
Rest all terms and payment timelines apply
DSW return policy provides refunds in the original mode of payment. However, there are some cases listed below, where you will get merchandise credit irrespective of your method of tender:
- Returns made after 60 days
- Gifts returned in-store (if returned by mail, it’ll be credited in the original form of payment)
- Returns made without an original receipt (on showing valid ID proof)
- Payment by the combination of Paypal and gift card – the entire amount would be refunded in the form of gift card
If you made the purchase using DSW reward points or offers, you would be refunded the net purchase price, and the reward points would not be credited back.
DSW Exchange Policy
DSW Exchange policy is even more consumer-friendly in the sense that they are entirely free of cost. Yes! You read it correctly.
Exchanges can be made in-store or through the mail, and you will not be charged any shipping fee. Even shipping on the exchanged product would be waived off.
Exchange by visiting your nearest DSW store
Exchanges follow a similar approach to returns for refunds. They are to be exchanged within 60 days, and the returned product should be in like-new condition.
The DSW rewards or offers can be reissued if the exchange is made on the same date of purchase.
Exchange via Mail
DSW processes exchanges like a return and reissues the new product. In simple words, you will be charged for the exchanged purchased and will get a credit for the returned one.
Follow the steps mentioned above; just indicate the replacement in the package, and your work is done.
In case the exchange is made within 60 days, any difference in the old and replaced products would be credited in the original form of payment.
After 60 days, this would be refunded in the form of store credit. For the exchange of gifts, you will get a gift card only, with no exceptions.
Payments made by PayPal would be refunded in the same source. The difference lies while exchanging the products.
For PayPal customers exchange through the mail is not an option. You must return your items to a store only.
The simple reason for this is the fact that DSW people are not allowed to access your PayPal account to make a new purchase.
In case you used a combination of PayPal and a gift card to purchase an item, you would be getting the entire amount in the form of a merchandise credit.
Exceptions to DSW Return Policy
DSW doesn’t allow returns for refund or exchange of certain items, enlisted below:
- Worn out products
- Final Sales items
- Specialty products such as fragrances, dry shampoos, nail polish, facial care products, products containing alcohol, rechargeable batteries, and USB rechargeable devices
Although, if the products are in sealed condition with the original packaging intact, they can be returned to the DSW store. Return by mail is not at all allowed in these cases
DSW offers 3 membership status to its frequent buyers – DSW VIP Club, which doesn’t have many benefits in terms of returns.
DSW VIP GOLD, which helps you to get rid of $8.50 shipping charges. DSW VIP ELITE, which in addition to free shipping, allows you to return within full 1 year i.e., 365 days.
If you want to take advantage of these benefits, click here to know more about the terms and conditions.
Apart from the memberships, DSW also offers VISA credit cards in association with Comenity Bank.
Any payments using this card are eligible for free return shipping i.e., no fee would be deducted from your returns made via mail.
Questions your fellow shoppers are asking-
What is the DSW Customer Service Number?
You can call Customer Care at 1-866-DSW-SHOES from Monday through Friday from 7 AM to 10 PM ET. On Saturday, the timings are 10 AM to 10 PM ET, while on Sunday, it is 12 PM to 9 PM ET.
Where can I check the status of my order?
You can check your order status here. The following window would appear:
Fill out the required information and check the status.
Can I make a return if I don’t have a receipt?
If your receipt is untraceable, you can get a refund in the form of store credit. You need to show your valid ID proof. DSW reserves the right to reject in case of any suspicious activity.
How much time does DSW take to process the refund?
For in-store purchases, the amount is credited immediately, while in case of online mails, it may take 7-10 days.
Can I return worn shoes?
No, it is categorically mentioned that the product must be in unworn condition. Goods that have been opened but are in new condition can be easily returned.
We encourage you to write down your experiences in the comment section below. Let your fellow shoppers know about the challenges you faced or the lessons you learned while returning the products at DSW.
I believe DSW return policy would help in making your returns easy 🙂
If any question/doubt making you scratch your head, ask us below!