Dreamcloud Return Policy

A mattress is an important part of your life; after all, you’re going to spend over 20 years of your life sleeping. If your Dreamcloud mattress just isn’t working for you, here’s everything you need to know about Dreamcloud’s return policy.

There’s a lot to keep in mind regarding the Dreamcloud return policy, but it’s fair to say that Dreamcloud has their customer service down to an art form. The rest of this article will cover all the important details about Dreamcloud’s return policy.


What Is Dreamcloud Return Policy?

Dreamcloud offers a full year trial when you get your mattress. If you’re not satisfied with your mattress at any point during that trial period, you can send the mattress back with a full refund guaranteed.

Dreamcloud, like many other mattress brands, understands that finding the best mattress is no simple task and that their mattress might not be the best fit for you. As such, their industry-leading 365-day trial gives you plenty of time to decide whether a Dreamcloud mattress fits you comfortably.

At any point during this trial period, you can send it back for a complete refund.

Return Deadline365 days
Return MethodsPick up or drop off
Exchange Period7 business days
Exchange MethodPick up or drop off
Refund Period5-7 business days
Refund MethodOriginal payment method or store credit

How to Return a Dreamcloud Product

If you want to return a Dreamcloud product, you’ll need to contact Customer Service at +1(855) 976-4860. They will go through the details of your order and go through the returns process.

Naturally, Dreamcloud can’t resell a used mattress, so anything you choose to return will be gifted to a local charity or non-profit organization.

When you contact Customer Service, they will put you into contact with one of these locations to schedule a pickup or drop off. Make sure to keep a record of your donation since you might need to submit it to Dreamcloud.

How Strict is the Dreamcloud Return Policy?

The Dreamcloud return policy is extremely lenient and allows you to return their mattresses within 365 days of purchase. One odd rule that you need to keep in mind after making a purchase is that you have to wait 30 days after purchasing an mattress to initiate a refund to give your body time to adjust.

Dreamcloud Exchange Policy

Dreamcloud allows you to make exchanges by returning and having an item refunded. Once the item has been returned, you can request an order for the replacement product directly afterwards.

Dreamcloud Refund Policy

To initiate a refund, call the Dreamcloud Customer Service number, where they will arrange for you to drop off the mattress or product at a local nonprofit.

The mattress must be inspected before the return is accepted, and Dreamcloud has sole discretion on whether a product has a ‘normal’ level of wear and tear. You will be refunded the entirety of what you paid for the product minus the value of any promotional items, discounts, shipping fees, and White Glove Service fees.

Does Dreamcloud Accept Returns after 30 Days?

Dreamcloud will accept returns after 30 days for all of their items. In fact, if you want to process a mattress return, you’ll need to do it after the 30-day mark. For every other item, you have 50 days after the time of purchase to initiate a return.

What Items Cannot Be Returned to Dreamcloud?

The only items that can’t expressly be returned to Dreamcloud are promotional items that have been opened.

You also can’t return accessories like pillows and sheets if the packaging has been opened, and Dreamcloud doesn’t accept returns on products with environmental damage or misuse. Mattresses unopened within 90 days of delivery are ineligible for returns.

How Easy Is It to Return a Dreamcloud Mattress?

It’s pretty straightforward to return a Dreamcloud mattress. Once you call customer support, they will get you in touch with an organization that can accept your mattress.

You may need to transport the mattress for dropoff in some cases, but if you can’t do that, let the Dreamcloud customer service representative know, and they will put you in touch with an organization that can pick up your mattress directly from home.

Does Dreamcloud Have Free Returns?

Dreamcloud returns are always free, and as long as you return the product within 50 days (365 for mattresses), then you can be guaranteed that your return will be free. If you need to make a dropoff with your mattress, then, of course, you are responsible for the dropoff costs where applicable.

Who Pays the Return Shipping Charge?

There is no return shipping charge for Dreamcloud, but you may or may not need to pay for the nonprofit to pick up your mattress where applicable.

How Long Do Dreamcloud Refunds Take?

Dreamcloud refunds happen as quickly, usually within 7-10 business days and are credited to the same payment method you used to make your original purchase.

What Is Dreamcloud Return Policy without a Receipt?

Dreamcloud will likely not accept returns without a receipt, but there’s nothing expressly stated to that effect on their official returns page, so it’s best to speak to a customer service representative about eligibility.

Can I Return Items on Sale?

You can return Dreamcloud items on sale for a full refund of the dollar amount you paid for t.

Can I Return Dreamcloud Product after Use?

You can only return Dreamcloud mattresses after use, and that’s only if the mattress hasn’t been misused or sustained environmental damage.

What Does Dreamcloud Do with Returned Mattresses?

Dreamcloud cannot use returned mattresses for resale, so they donate them to charity in most cases. In fact, your donation receipt may be required documentation to process your refund.

How Long Do Dreamcloud Beds Last?

Dreamcloud mattresses last upwards of 10 years, and if you notice any damage to your mattress within the first 10 years of use, you can have it replaced at no cost.

Final Thoughts

Dreamcloud’s return policy is pretty unique and difficult to understand in some ways, but when it comes down to it, all you need to do is give their Customer Service number a call to get started with processing the return of your mattress.

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