Whether you are purchasing online or in one of their stores, Dior’s return policy allows you to return products for a refund or exchange within 30-days. This is assuming that the products are unused and are in good condition.
What Is Dior’s Return Policy?
Dior allows returns for most products within 30-days of purchase. You can return it for a refund or for an exchange. Do bear in mind that Dior places a limit on the number of exchanges that you can make.
| Return Period | 30 Days |
| Return Method | Online or in-store |
| Exchange Period | 30 Days |
| Exchange Method | Online or in-store |
| Refund Period | 7-10 business days |
| Refund Method | Original Method of Payment |
How To Return a Dior Product
If you bought the product from a Dior store, then head to the store. If you bought online, then you need to login to your online account. Find your list of orders. From here, you can click ‘Request a Return’. If you can make a return, then you will be asked a few questions, and you will then be given a prepaid UPS voucher.
How Strict Is The Dior Return Policy?
Dior’s return policy is fairly strict. It is certainly much stricter than other companies.
While Dior does allow most refunds and exchanges within 30 days of a product being received, it is perhaps worth noting that they bar multiple exchanges. So, if you have exchanged a product once, you are not able to exchange it again. You are only allowed to get a refund.
In addition to this, you can get just one return per order. So, all unwanted products will need to be included in the same return.
Dior Exchange Policy
Dior will exchange most products within 30-days of you receiving them. This is assuming that the product has not been worn properly, and is not outside of their exchange exclusions.
However, do bear in mind that if you exchange a product and you don’t like the exchange, you cannot exchange it again. Instead, you need to get a refund.
Dior Refund Policy
Dior will refund most purchases within 30 days, assuming they are not outside of their returns policy conditions i.e. the item being returned is in as-new condition, etc.
Refunds will always be made to the original method that you used for your purchase.
Does Dior Accept Returns After 30 Days?
No. Dior does not accept returns after 30 days. If you are outside of the 30-day return window, then it is down to the goodwill of the store that you are returning it to, although almost all stores will refuse the return. If you are returning online, then it will automatically be denied.
What Items Cannot Be Returned To Dior?
Dior will accept returns on most products. However, there are a few notable exceptions:
- They will not allow you to return swimwear or underwear.
- The item cannot be opened, and it must be returned in the original packaging.
- All documents received with the item need to be returned e.g. warranty cards, manuals, etc. If you do not, then the item cannot be returned.
- If you have returned the same product multiple times. Eventually, Dior will block you from using the returns process.
- Any personalized clothing.
- Any clothing that has been worn ‘out and about’.
Does Dior Have Free Returns?
Dior allows you to make one return per order. If you are returning multiple items in an order, it must all be sent at the same time. You only get one free return per order.
It is worth noting that if Dior has replaced the product for you and you do not like the new product, you will not be able to return it for free. In fact, in some cases, Dior will block you from returning at all.
Who Pays The Return Shipping Charge?
You are allowed to make one return from each order free of charge. Dior will cover the costs, and they will provide instructions on how to get your refund in the order inside of the box or packaging that it came with.
If you pay for the return yourself, Dior will not refund you.
See Also: What is the Sephora return policy?
How Long Do Dior Refunds Take?
Dior states that a refund can take up to 14-days from when they receive the product. It will normally be a bit quicker than this. The refund will be sent to the payment method that you used to purchase the product from Dior.
If you return the product to a store, then there is a chance that the refund may be made right away. Although, do bear in mind that they will still only refund to the card that you initially made the payment with, which means the refund will be sent to your account. Your bank will be in control here, and the refund could take anywhere from 2-3 working days to process.
What Is Dior Return Policy Without a Receipt?
Dior has a strict return policy. If you are planning on returning a product to their store, then they require that you have the receipt. If you do not have the receipt, then it is unlikely that they will be able to allow you to refund the product.
It is worth noting that some stores may make an exception to this rule but it is just that, an exception. You cannot go into a Dior store hoping to get a refund, because there is absolutely no guarantee that one will be given to you without that receipt.
Can I Return Dior Products After Use?
No, if there is a suggestion that the item has been worn when you return it to Dior, then your return will be rejected. You are, of course, allowed to test out the product to see if it is right for you. However, you cannot wear it out and about.
The one exception to the ‘testing’ condition will be swimwear or underwear. If that is tested, then it cannot be returned for hygiene purposes.
Other Brands’ Policies
Conclusion
While Dior’s return policy does cause a bit of confusion with the limited number of exchanges that you can make, their return policy isn’t too tough to wrap your head around. As long as you return within 30-days of purchase, you likely will get a refund or an exchange.
FAQs
What Happens If You Return a Product Late to Dior?
If you return outside of the 30-day window, then your return will be denied and the products returned.
What Happens If You Return Used Clothing to Dior?
Your refund and return will be denied if Dior suspects that you have used clothing beyond trying it on. The item will be returned to you.
Can I Return Items On Sale?
There seem to be no limitations on sale item returns at Dior. As long as you work within the rest of their refund policy, then you should be 100% fine returning the product to them.