Dillard’s Return Policy: 13 Frequently Asked Questions

Dillard’s operates a return policy that’s quite straightforward, generous, and generally easy to understand, but there are plenty of specifics that are laid out in the terms and conditions that lay out where, when, and what you can return.

In the rest of the article, we’re going to look at 13 frequently asked questions regarding how you can return your product to Dillard’s and the situations where you can’t.

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What is the Dillard’s Return Policy?

Dillard’s have a very easy return policy, allowing customers to send back almost any item for a refund or exchange within 30 days of purchase.

Returns can be made both in person at a Dillard’s store or by post, usually with the use of a preprinted shipping label. Returned items can’t have been used, must have the original tags, and either the original receipt or the proof of purchase label must be provided.

For almost all products, the time period for return is within 30 days of purchase.

The only products excluded are personalized items and those matching the clearance exclusion criteria. Even in these cases, if the reason for return is an error on the part of Dillard’s, such as a defective product or shipping issues, a refund will be offered.

Return or ExchangeWithin 30 days of purchaseIn store or online
Online Refund7-10 business daysOriginal tender or store credit
In-Store RefundInstant, unless by check (10 days)Original tender or store credit

How Do I Return a Dillard’s Product?

You can return any eligible product purchased from Dillard’s, regardless of whether you purchased it online or in a store, to a Dillard’s store, with the exception of Clearance Cente

rs. Simply take it back in unused condition and with the original tags and either the receipt or the proof of purchase label.

By Mail

If you are returning your product by mail, you will usually print off a return label from the dedicated page on the Dillard’s website. This typically bears a cost of $9.95. You can ship your items without the label directly to 600 Carnahan Drive, Maumelle, AR 72113, but this will leave you open to paying the carrier for shipping separately.

In Store

As with when returning items to the store, packages shipped for return must include either the original receipt or the proof of purchase label as well as the tags.

How Strict is the Dillard’s Return Policy?

Dillard’s return policy is laid out on their website, and within that text, there is no mention of discretionary actions on the retailer’s part when processing returns. The exceptions to the general rules are stated explicitly, so there are no grey areas nor room for misunderstanding.

What is the Dillard’s Exchange Policy?

If you wish to exchange your product, simply return to the store or by post as normal, and the amount you paid for it will be credited to you for the new purchase. If your new item is being ordered online, you will have to pay the shipping and handling for it separately.

What is the Dillard’s Refund Policy?

If you want to receive a refund for your returned item, Dillard’s will usually pay this to you through the original form of payment used to make the purchase. You can also choose to receive this refund in the form of store credit. Store credit is the only refund option available if you received the returned item as a gift.

Does Dillard’s Accept Returns After 30 Days?

Dillard’s generally does not accept returns of products past 30 days after purchase. The exception to this is for individual items that have a specially selected longer return period. If your item is eligible for this, it will be indicated on the receipt and on the product’s listing on the online store. You may also be informed of this when you purchase the item in store.

See Also: Party City Return Policy

What Items Cannot be Returned to Dillard’s?

Dillard’s does not accept returns of personalized items except for where the error is on the company’s part, such as defective products or improper shipping.

Does Dillard’s Have Free Returns?

Dillard’s does not charge a fee for returns of items to their stores. These items have the full amount, including the sales tax, refunded. Dillard’s does not offer any provisions to return a product at no cost to you if you do it by mail. Dillard’s also does not refund shipping charges.

How Long Do Dillard’s Refunds Take?

If you are returning your item in store, the refund will be offered to you immediately. The only exception to this is if you made the original purchase by check, in which case there’s a waiting period of ten days before the refund can be issued.

If you’re returning your product online, the refund will take 7-10 business days to process from the time of your shipment.

See Also: REI Return Policy

What is the Dillard’s Return Policy Without a Receipt?

Dillard’s will accept a return without the original receipt as long as you have the 12 digit Proof of Purchase number as a substitute. In addition to on the receipt, the Proof of Purchase number also appears under the barcode on the yellow sticker.


Can I Return Dillard’s Products After Use?

Dillard’s will not accept returns on products that have been used or had the tags removed. The only exception to this rule is if the product was sold defective.

Can I Return Items On Sale To Dillard’s?

Dillard’s will not offer a refund or an exchange for certain clearance items. Specifically, if the product had been marked down by 65% or greater when you bought it, it is not eligible. Also, any products with more than one discount will not be accepted for return. Defective items or those that arrive damaged are exempt from this restriction.

Who Pays The Return Shipping Charge To Dillard’s?

If you return your Dillard’s item by mail, you will have to pay $9.95 for the return shipping label yourself.


We’ve learned that the Dillard’s return policy of 30 days is typically in effect and easy to use, but we’ve also looked at some of the scenarios in which it’s not an option, such as if you’ve already used the item.

Hopefully, you feel confident in making your purchases now, knowing where you stand if you want to send them back.


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