CVS Pharmacy Return Policy (2020) | An Updated Guide

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CVS sells prescription drugs and a variety of daily use products, including over-the-counter drugs, cosmetics, and beauty products. Apart from these, it also offers money order services (through MoneyGram) at every CVS pharmacy location. 

Most of its stores are open 24/7 offering a convenient location for people to transact outside the usual business hours. 

Whatever the product you bought, if it didn’t suit your requirements, return it to CVS at the store or through the mail. Want to know the details of the procedure? Don’t worry here we have listed all the nitty-gritty of the CVS return policy.

CVS Returns | COVID_19 Update!

CVS coronavirus update

CVS Return Policy Guide

The period for return – 60 days

A customer can return most of the unopened items, in new condition, purchased from store or online to any CVS Pharmacy store within 60 days of purchase for exchange or refund subject to certain restrictions and requirements. 

The CVS returns are managed by a third party to ensure correct and smooth refunds of items over the course of business.

How do you return your CVS products?

How to return CVS
  • To return your products to CVS you have to provide the receipt, your credit card used for making the transaction and a valid photo identification cardShipping charges are not refunded unless the merchandise is received in a defective or damaged state.

Return to a Local CVS Store

The items purchased through the store can only be returned to the local store. To ensure smooth return of your items at the store, you can follow the step-by-step guide below:

Step-1: Check the eligibility of your products for returns as per the Return Policy.

Step-2: Present the required documents to the store manager for verification.

Step-3: The returns made would pass through a third-party verification process to monitor the returns.

Step-4: Once the verification is done, you will be provided with the refund amount in the form of original payment method (e.g., if you paid for the item using a credit card or debit/cash card, your refund will be made to the card you used to make your purchase).

In case the original receipt could not be presented, the return could be exchanged for the same item or refunded in the form of store credit.

Return to CVS through Mail

CVS return policy allows you to return your CVS items through mail also, irrespective of how you bought them – online or through the store. Follow the below steps for return through mail:

Step-1: Contact the CVS customer desk before returning the items by mail; this is done to ensure both the return and credit refund are processed hassle-free.

Step-2: Send the return items to the address mentioned on your product receipt.

Step-3: Once the third party verifies your credentials, they will process the return.

Step-4: The refund amount would be credited in the same form of payment method while purchasing.

Photo ID Requirements

Photo id required at the time of cvs returns

CVS uses a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid photo ID for all store. Without a valid photo ID proof, the returns would not be possible. 

Your ID information may get collected by their third party processor as it’ll help them to validate your future returns. It also generates a return activity report a copy of which can be requested by calling on 1-855-837-3424.

Different products covered under their return policy

CVS Products
CategoryReturn WindowReturn PolicyProduct condition
CVS Pharmacy and Branded Products60 days100% money-back guaranteeReturn item in both opened and unopened condition
Beauty Products60 days100% satisfaction guarantee i.e. you can return these items to CVS in case you are not completely satisfiedReturn items in both opened and unopened condition 
Non-Prescription Items60 daysIt includes items such as vitamin supplements, over the counter drugs, non-prescription glasses, personal care products, and health care devicesCan be returned only if in unopened and new condition, opened or damaged products can’t be returned

Products with No Return Policy

CVS non returnable products
CategoryReturn PolicyException to the Rule
Prescription MedicinesIn the purview of legal restrictions, you will not be able to return prescriptions medications as per the CVS Return Policy purchased from CVS.com at CVS or pharmacy storeIn case the item received was already damaged or defective, contact the customer service desk for assistanceThe hard copy of the related policy is available on the store
Gift cards, pre-paid cards and phone cardsThese can’t be exchanged or returned to CVSOnly in case required by law
Special order items such as footwear, motorized scooters and lift chairsThese items can’t be exchanged or returned to CVSYou can contact the customer care desk to return these items which may adhere to your request on a case to case basis
Clearance and Discounted ItemsAll sales are final in case of these itemsYou can contact the customer care desk to return these items which may adhere to your request on a case to case basis

CVS Money Orders

Along with its merchandise, CVS offers money orders through MoneyGram at all its pharmacies. Since many of the stores are open 24/7, this is incredibly convenient for you if you need help outside the usual business hours. 

$500 is you get as an upper limit per CVS money order. If you want to get a higher amount you need to buy higher money orders. E.g., if you need to send $700 to someone you will get two CVS money orders for $500 and $200.

It is very simple to buy a CVS money order, simply walk up to an available checkout register, tell the cashier you want a money order, show any form of government-issued photo ID (such as a driver’s license or state ID card), pay in cash and done — your CVS money order is in your hands

The money order comes with a charge of $1.25 per order and the entire amount (including the fees) has to be paid in cash, as CVS doesn’t accept debit cards, credit cards or any other form of payments for its money orders.

CVS Stores Near Me

Of the major pharmacies in the United States, CVS ranks as one of the best. It is a massive organization with ~10,000 retail locations (Find CVS pharmacies near you here) across US states (Find CVS pharmacy store location by state here). 

CVS also has a concept called MinuteClinic, a speedy way of getting medical attention in case of health problems such as treating colds and minor infections. (Check out the MinuteClinic locations here)

Most of its locations are open 24/7, especially the ones in metropolitan areas or the ones located near any hospitals. But few others operate from 8/9 AM to 9/10 PM.

While not all CVS locations are open 24 hours a day, they are open every day of the year. Some days, however, may have altered hours of operation. (Check out the timings of pharmacies near you here)

Questions on mind?

CVS FAQs

What is the CVS Customer Service Number?
You can call Customer Service at 1-888-607-4 or 1-888-607-4287.

Can I ask for my Return Activity Report?
Yes, you can! Contact CVS to get a copy of the report at 1-855-837-3424.

Does a CVS offer cash backs or coupons?
CVS offers Pharmacy coupons (ExtraCare® coupons and other store-issued coupons), ExtraBucks® Rewards, and third-party manufacturer’s (mfr.) coupons which are accepted in all its retail stores.

Can I return CVS items if I don’t have the receipt?
You can return such items by providing a valid Photo ID.

Where can I return the items which I bought from the store?
An item purchased from CVS official website or its store can be returned to any CVS Pharmacy store (subject to its eligibility to rules mentioned above).

Conclusion

Do you know that CVS Pharmacy manages more than 1.9 billion prescriptions every year and serves more than 5 million customers every day? The popularity of the store coupons is so high that nearly one in four people in the US have an ExtraCare card. You might also be interested in checking out our guide to Walgreens, Petco, or Walmart Return Policy.

If you have any questions related to CVS Return Policy, please feel free to ask below – we would love to answer 🙂

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Victoria

The printed policy says nonprescription items can be returned to the store where purchased within 60 days but the CV19 notice says you can’t return anything until further notice. What does that mean? When will they take back items I ordered over the phone to be picked up which were not what I ordered or wanted?

Ashutosh

Hi Victoria,

CVS Pharmacy has suspended the return of its non-prescription items till further order and the current 60 days policy doesn’t apply anymore till they roll out their normal return policy once the situation gets better. You can return the item once the previous policy is restored and you will be given sufficient time to do that.

Sara

If I made a purchase using a pin# debit card, can I return for cash? I cant wait 3 to 5 business days for it to clear back on card

Ashutosh

Hi Sara,

We are afraid you can’t do that. The refund amount will be credited to your original method of payment. Since you have used your debit card, the money will be transferred to your debit card only.

Dave

Is there a maximum limit to return without receipt? I bought an expensive item that I didn’t end up needing and I wanted to know if it could be returned still.

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