Chewy Return Policy 2023 [Updated] – Full Details, FAQs Covered

Chewy is a popular online retailer of pet food and everything pet related, based in Dania Beach, Florida. Owned by PetSmart, Chewy is every pet lover’s favorite pet shopping center. It’s always a good practice to be aware of the Chewy Return Policy before you buy from them.

If you wish to return anything to their company, they make it easy. Today, we are covering Chewy’s return policy in simple to understand terms.


Chewy Return Policy Simplified

Chewy has one of the most generous return policies on offer, allowing customers return their products within 365 days of ordering. They remove the stress out of ordering, meaning if you’re not 100% satisfied you can send your product back.

That’s a load of time to send back something you are not satisfied with.

You would have to make a case for your return here to return or exchange any Chewy pet supply.

That certainly beats the 3 day policy offered by StockX.

Return Period365 Days
Return MethodOnline or in store
Exchange Period365 Days
Exchange MethodOnline or in store
Refund Period7-10 Business days
Refund MethodOriginal form of payment
ExceptionsYes – Prescription medications

How to return a Chewy product?

It is straightforward to start the process for a Chewy return, providing you follow these steps:

  • Contact Chewy here
  • Tell them your order number.
  • Follow their instructions

Remember, Chewy Return Policy doesn’t allow returns or exchanges on prescription medications unless the medication you received is wrong or damaged.

Chewy Shipping

Order Status

Current world situations mean delivery times are running longer than usual.

However, note that any pet food and supply order will take 3 to 6 days to reach you, whereas prescription medication will take 5 to 8 days.

Go here and track your order. Here are the things you might see there:

  • Preparing for shipment

It means that your order is being processed and packed. You’ll receive an email when Chewy sends your order on its way with tracking information.

  • Shipped:

It simply mean that your product has been dispatched.

  • Delivered:

Your order has been given to you. Orders are delivered from Tuesday through Saturday before 8 to 10 pm.

Shipping Facts

How much is shipping?
If your order is over $49, then shipping is free else it’s a flat rate of $4.95.

How will your order be delivered?
Either via FedEx or other premium carriers for fast and reliable service.

Do they ship to APO/FPO or international addresses and P.O. boxes?
No, at the moment, Chewy ships within the contiguous U.S.

How to cancel Chewy order?

Due to the present Covid-19 situation, Chewy is not making exchanges on existing orders.

You can cancel your order if and only if it hasn’t been dispatched yet. To cancel it you’d have to log in to your chewy account then click on Orders and select the product that you want to cancel.

Or contact Chewy here, with your order number to get it canceled. If the order is already processed, then you can only apply for a refund.

Return policies as per their product line

ProductProduct conditionReturn policy
All other productsIf you are not satisfied with your purchase, just send it back365 days return policy
Prescription medicationUnless the order received is wrong or damaged there is no returning these365 days return policy
eGift CardsN/AN/A

Chewy Refund Policy

Type of paymentNumber of days you will get your refund inRefund and credit policy
CashYou’ll receive an email telling you the time of your refundRefund is credited to the original mode of payment
Credit/Debit CardYou’ll receive an email notifying you the time of your refundRefund is credited to the Card’s bank account
eGift CardN/AN/A

Chewy Covid-19 Update

Chewy delivering timings are running a bit slower than usual, so you must have some patience when ordering from Chewy.

Questions on Chewy Gift Cards

What types of gift cards does Chewy offer?
They offer two types of cards i.e. Digital Cards and eGift Cards.

How do I get their eGift cards?
You’ll get your eGift Card in your email within one hour of your order.

What to do if the recipient hasn’t received his/her eGift Card?
Check it once in your spam folder or call Chewy 24/7 at 1-800-672-4399.

What’s the expiration date for their eGift Cards?
They don’t expire.

Do I have to pay anything to use their eGift Card?
Nah, there’s no additional chargers that you’ve to bear.

I used an eGift card to buy a product, how do I return it now?
Call Chewy at 1-800-672-4399, they will provide instructions for returning your item and apply a refund to the tender you purchased the item with.

What’s the benefit of buying an eGift card?
You can use it on and on the Chewy mobile app. Just add items to your cart and go to checkout, there click on ‘Apply for Chewy Gift Card,’ and enter your eGift Card Number and PIN.

You can also add your eGift card to your account and use it later. Do it here.

What to do if my eGift card doesn’t have enough amount to make a purchase?
You can use only one eGift card for a single order. If your card doesn’t have sufficient funds for the purchase, you can pay the difference through other modes of payment.

What to do if I mistakenly entered the wrong email at the time of purchasing an eGift card?
Call Chewy 24/7 at 1-800-672-4399 and make your case to get any assistance.

How do I find my eGift card PIN?
Call Chewy 24/7 at 1-800-672-4399, and they will be happy to give you assistance.


What is the Chewy Customer support number?

The 24/7 customer support number for Chewy is 1-800-672-4399.

Is Chewy owned by PetSmart?

Yes, PetSmart owns 63% of Chewy shares.

Can you return Chewy Products to PetSmart?

No, you must return Chewy products to Chewy, Petsmart returns currently aren’t allowed.

Is Chewy cheaper than PetSmart?

Yes, Chewy is considerably cheaper than PetSmart, in particular when you shop online.

Does Chewy pay for return shipping?

If you’re not happy you can return no questions asked and they’ll cover your shipping charge.


Chewy gives jobs to over 12,000 people, and its annual gross revenue is at US$4.85 billion. Many online business sites have also commended Chewy on their fast and easy customer support services, much better than many other retailers.

You may also want to check out our guide on – PetSmart, Petco, and Whole Foods Return Policy.

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