CB2 has a gracious return policy. A 90 window after the date of delivery is incredibly generous. They give you a guarantee that they’re proud of their products and want every experience you have with CB2 to be a delight.
However, they do require proof of purchase and a valid photo ID.
Without proof of purchase, your return will not be accepted.
What is CB2’s return policy?
CB2 will take any returns or exchanges, though there are some rules. You have a 90-day window after the date of delivery for non-furniture items A valid proof of purchase is required.
Any non-furniture item being returned must be in good condition. This means that they must be undamaged, unworn, and unwashed. Preferably unopened.
If the item arrived damaged or defective, CB2 will take a return so long as you have proof of purchase and a valid photo ID. You can still make an exchange without the proof of purchase, but only for the same item.
| Return timeline | 90 days after customer receipt |
| Return method | Mail, in-store, basic freight |
| Exchange period | 90 days after customer receipt |
| Exchange method | Mail, in-store |
| Refund period | 14 days |
| Refund method | Original payment method |
How do you return items?
There are a few options available to you for returns and exchanges, depending on where you purchased your item or items, or where you’d like to drop off your package.
Store returns
You can return your item to any CB2 store, within 90 days of purchase. They must be returned to the same brand, meaning CB2 items cannot be returned to Crate and Barrel stores, and vice versa.
You may bring the item directly to the store to be exchanged or refunded, along with the proof of purchase for the item or items.
Mail returns
You may return your CB2 item or items through the mail, by using their online returns feature.
Using your order number and billing ZIP code, sign into Online Returns.
Select your items that are eligible for return, and the reason for returning.
Print out your shipping labels.
Drop off your package at any FedEx store, easily tracking your package online.
Freight returns
Basic freight items will not be eligible for online or mail returns.
To initiate a return of a Basic Freight item, you’ll need to call them directly, or call the store where the original purchase was made, within a 7-day window of delivery.
Returns will not be accepted if the return is not completed within a 30-day window of delivery.
What are proof of purchase eligible items?
Proof of purchase is required for an exchange, and to issue a refund or store credit. Only the following are accepted as proof of purchase:
- Original paper receipt
- Gift receipt
- eReceipt
- Original packing slip
- Gift packing slip
- Order number
- Gift registry number
If your purchase was made with the Crate and Barrel Credit Card, you can also use the original receipt from that.
Does CB2 have a strict return policy?
Somewhat.
The 90-day window is very generous, however, a valid photo ID and proof of purchase are required.
They do not refund shipping and handling fees.
CB2 return and exchange policies apply to international returns, as well as domestic.
How long do refunds from CB2 take?
The refund will appear on the account associated with the original payment method within 7-10 business days.
Can you return an item to CB2 if you’ve used/opened it?
Returns for used items will not be accepted.
Non-furniture items must be returned in good condition. Meaning unused, undamaged, and unwashed.
Manufacturers’ defects, or damages during shipping, are eligible for returns.
CB2 exchange policy
The exchange policy at CB2 is the same as the return policy.
Non-furniture items must be brought back for an exchange in good condition. Meaning unwashed, unused, and undamaged.
The return window is within 90 days of customer receipt.
A valid proof of purchase is required.
What is CB2’s return policy for furniture and rugs?
CB2 prides themselves on the quality of their rugs and furniture. If you have a problem of any kind, they want to help resolve it.
Stock furniture and rugs
Stock furniture, rugs, and rug pads are not eligible for online returns.
If you want to return stock furniture, you must contact CB2 within 7 days of customer receipt in order to arrange a return. It must be delivered within 30 days.
Regarding mattresses, the return window depends on the brand. Tomorrow Sleep offers a 365-day return, while Brentwood Home has a 120-day return window.
Proof of purchase is required for credit, refunds, or exchanges of all types.
Custom made furniture
Because these items are made to individual customer specifications, custom furniture and upholstery cannot be returned or exchanged.
You have a 48-hour window to cancel or change your Custom Order, if you so choose. Beyond that, the 50% deposit is nonrefundable. In this case, a refund or credit can be issued once the order is canceled.
If the custom order arrives damaged through the shipping process, or with some kind of defect or fault, CB2 will repair or replace the defective area. If it cannot be repaired, an appropriate exchange will be granted.
What items are non-returnable?
Final sale items, custom furniture or upholstery, and made-to-order items cannot be returned, exchanged, or in most cases repaired.
Can you return an online purchase to a store?
Yes, purchases made online can be returned to any CB2 store or drop-off location.
So long as you have a valid photo ID when required, and a valid proof of purchase, you can return an online purchase to a physical store.
The window for this is 90 days after purchase.
Final thoughts
The return and exchange policy at CB2 may seem strict, but in fact, it’s quite lenient.
A 90-day window to file for a return is quite generous and gives the customer ample time to complete the return process.
Exchanges and returns are made into a simple process with CB2, as you have many options when it comes to getting your return processed.
While a valid proof of purchase is required to make a return or exchange, they still make the process simple for everyone involved.
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