Just 7 days to return at CarMax | CarMax Return Policy in 2023

CarMax Showroom

CarMax is America’s largest used-car retailer. The first CarMax used-car store was opened in September 1993, 1.7 miles from Circuit City’s corporate offices in Richmond, Virginia.

The company is the largest used car retailer. Did you ever purchase your favorite car from the company and had to brainstorm over its return? Do not worry, we have covered the company’s policy in detail here.

The policy is framed in such a way that it makes returns easy for the users. Here we have given a detailed description of the CarMax return policy, read till the end to be thorough with the policy.

CarMax Return Procedure

How to return CarMax cars

The period for return – 7 days

The general return policy of the company is for 7 days, you can return any of the cars within this timeline. If you aren’t satisfied with your purchase, you may return or exchange your product conveniently.

CarMax gives you a full week to decide if your car is the perfect fit for your life. If it’s not, simply bring it back within 7 days for a full refund. It’s that easy.

How to Return CarMax cars

Since CarMax only operate store mode of return, you can only return the car by visiting the store from where you bought the car.

Return CarMax in a Store

If you wish to return your items in-store you can visit the nearby CarMax store within 7 days to get a full refund. Follow the below steps to return the car at your nearby store:

Step-1: Firstly you need to check eligibility of the return by checking the individual store policy.

Step-2: Before proceeding for the return you need to look for the nearby store.

Step-3: After checking the store, collect the invoice and visit your nearby store.

Step-4: Before going to the store ensure that you have a return receipt for the order.

Step-5: Go to customer care desk and produce the items return receipt or purchase confirmation mail to store official and they will help you in processing your return.

Step-6: You’ll get your refund super quick in the same mode you used to buy.

CarMax Refunds – Method and Timelines

CarMax refunds

CarMax will process your refund to the original modes of payment (credit, debit, check, etc.).

It may take up to 2 months for the credit to reflect in your account and CarMax will also reduce the amount of refund for restocking fees or shipping charges

Type of paymentYou will get the refund inRefund and Credit Policy
Credit card/Debit card used while purchasingNACarMax will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
Cash or CheckNAYou will be refunded via cash
PayPalNAPayPal account

CarMax Return Policy for Different Products

CarMax follows a flexible return policy for its customers, if the car did not suit or you do not like it at all, you can visit your nearby CarMax store and return it for full refund.

All you need to ensure is that the product has not received any physical damage and should be returned within 7 days. Moreover, you also must include any accessory with the car, if it was purchased with them

Products and purchasesProduct ConditionReturn Policy
All kind of carsThe car that you have bought should be in original condition without any physical damageEasy 7 days return policy

Exchange Policy

To exchange your car, you need to visit the store to tell them about the reasons for the exchange.

If you bought a used car and want to exchange it for another car of your choice, you will have to pay the price difference between the new car and old car.

Questions on mind?

CarMax FAQs

What is the CarMax Customer Service Number?
You can call customer service at 1-800-925-3612.

Can I process my return without visiting the store?
You need to visit the store to process your return and get the refund in the original form of payment.

Does CarMax provide car warranty?
Yes, CarMax provides car warranty and its limited warranty covers your vehicle’s major systems for 90 days or 4,000 miles, whichever comes first. You can see the store for written details.


Do you know that each of the cars by the company goes through a 125-point inspection process, beyond any state-required inspections, and includes a 90-day warranty?

I case you wanna check out other guides – AutoZoneHP Fashion Nova , and Boohoo Return Policy.

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