How to Cancel PureGym Membership

Whether you’re moving or transitioning to a home gym setup, cancelling your gym membership can seem daunting. After all, many subscription companies try to manipulate you into staying with them as best they can. So how do you cancel your PureGym membership?

You can cancel your PureGym membership by letter, by phone, in person, or online. If you’re away temporarily, you can also freeze your membership for a reduced monthly fee.

To avoid fees and cancel your membership quickly and completely, there are some important steps you should take depending on what method you’re using.

The rest of this article will discuss PureGym’s cancellation policy, how to cancel your membership, and how to avoid overpaying when you cancel.


How To Cancel Puregym Membership

Step 1: Log onto your account on their website –

Step 2: Visit the profile section

Step 3: On the profile tab, click on the option titled Cancel Your Membership

Step 4: Select whether you would like to freeze or cancel.

Step 5: Finally confirm cancellation

Different Ways to Cancel Your Membership


The fastest way to cancel your PureGym membership is online through their website. You will need to log in to the members area and select Your Profile. From there, click Freezing or Cancelling.

After following any subsequent prompts, you should be all set to cancel your membership.

By Phone

If you want to cancel by phone, you’ll need to call their customer support number at 44 344 477 0005. Once you do, inform them that you wish to cancel your membership, and they will walk you through the process.

You can also speak to someone at the front desk and tell them that you would like to cancel your membership. They will likely ask you details about your account and inform you of their cancellation policy.

Speaking to someone directly can be a good idea to avoid confusion and simplify the cancellation process. Moreover, speaking with someone is also useful if you want to freeze your account or move your membership to another individual gym.

By Letter

If you’d prefer to send them a letter, you can terminate your contract that way as well. Make sure you include relevant details such as your first and last name, address, and email.

The content of the message should tell them that you are terminating your agreement with them as well as the date of termination. This can also be done digitally through websites like Xpendy.

Lastly, you can cancel directly through your bank, although you will have to wait about 4 days for the back to take action.

What is PureGym’s Cancellation Policy?

For any kind of membership, if you cancel within 14 days of applying, you are entitled to a full refund. If you have a fixed rate membership, you’ll get a 50% refund of whatever membership you didn’t use.

If you have a direct debit membership, then you can cancel at any point up to five days before the debit is due. If you’re within that period, you’ll have to wait until the next month to cancel.

Can I Pause My PureGym Subscription Instead of Cancelling It?

You can freeze your PureGym membership for a reduced price online by visiting the Freezing or Cancelling section in the Members area of the PureGym website. You cannot, however, freeze a fixed term membership.

Can I Get a Refund When I Cancel My PureGym Gym Membership?

You will get a refund if you cancel within 14 days of initially applying; however, if you apply and immediately activate your membership, then you will be fully refunded minus any membership you already used.

If you have a fixed rate membership, you will get 50% back on any unused membership.

Can I Cancel My PureGym Membership Anytime?

In most cases, you can cancel your membership anytime; however, if you choose to cancel through your bank, then you will have to wait 4-5 days for the transaction to go through and the contract to be officially terminated.

In addition, if you send a letter to PureGym, you will have to wait several days for the contract to be terminated. If you are paying by direct debit, you cannot cancel within five days of your next fee being due.

As such, if you’re on a monthly payment schedule and your next payment is due within a few days, you’ll need to wait until the payment rolls over to cancel.


Will My PureGym Free Trial Auto-Renew Into A Paid Subscription?

Most gyms have an auto-renewal system when you sign up, which is usually why you have to sign your life away whenever you’re getting started on a free trial. Once your free trial is up, your membership will be automatically activated, and you will be charged monthly.

Is There A Fee To Cancel PureGym?

As long as you cancel within 14 days of applying without commencing your membership early, you can cancel with a full refund and no fee. While there are no fees to cancelling, if you have a fixed membership, you’ll only get 50% back on any unused membership.

Is There A Way To Cancel PureGym Membership Online?

You can cancel your PureGym membership quite easily online. You just have to log into their website, visit the members area, and select Freezing or Cancelling. From there, you can cancel your membership.

Final Thoughts

In conclusion, cancelling your PureGym membership can be pretty easy. The best way to do it is by cancelling online or making use of their customer support.

Clearly telling them your intentions and asking for clarification on anything you don’t understand is important to fully understand how to cancel your membership.

You can also go old school and talk to the person at the front desk to communicate your intentions or send a formal letter declaring the termination of your contract.

Whether or not you choose to go the digital route, PureGym has no one-time cancellation fee but will charge you if you have a fixed rate account. If so, you’ll only be charged for 50% of the bill.

If you’re going on vacation or will be out of town for a while, you can also freeze your membership instead of fully cancelling it. Whatever your reason, if you want to cancel your PureGym membership, it’s only a few clicks away.

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