The products you buy from BuyBuy Baby can be returned within 90 days of purchase at the store or date of receiving in case of online orders. For the orders made to Canada, the return time is increased to 365 days except for some products. According to Buy Buy Baby Return Policy refunds will be sent to the customer through the same mode of payment that was used during the purchase.
Introduction To Buy Buy Baby Return Policy
Buy Buy Baby Return Policy is a bit complicated when it comes to the timeline for the return of each product. For some products, the time given is 90 days and for some, it is 30 or 60 days. This is the reason the customers need a clear explanation about BuyBuy Baby Return Policy and when they can return each product and how.
Below you will find a simplified guide to the BuyBuy Baby return policy for each product category. With this information in hand, you will easily be able to return or exchange your products from anywhere in the world.
Methods of Return:
The Buy Buy Baby return policy gives the customers a chance to either send back their products online or exchange/return them at stores. For international customers, the exchange is not an option and hence they can only return the products in case of online shopping. The Canadian customers do have an option of in-store return if they purchase the products from Bath and Beyond Stores.
buybuyBaby Online Return Policy
Online return of the products can be done from any part of the world. The following steps should be followed.
- Open the Buy Buy Baby website and go to the returns page.
- You will be asked to provide your order number and email id.
- Once sent, your return request will be forwarded to the Buy Buy Baby service team.
- For international returns, Buy Buy Baby return policy online orders include calling the customer service for more details.
- The Buybuybaby customer service professional will give you the details regarding the address where the return has to be made.
Return Products At Stores
- Visit the return page on the Buy Buy Baby website.
- Click on the Return In Stores option.
- Find the store nearest to you from the provided Buy Buy Baby locations.
- Make sure your product is unused and has a price tag.
- Take along your receipt and a government-issued photo id.
- The store employee will check the product and if it passes their guideline, they will return or exchange it and give you a refund immediately.
buy buy Baby Refund Policy
Getting a refund at Buy Buy Baby is very easy. For the products that have been returned in acceptable and resalable conditions, the refund is made through the same payment method.
| Payment Mode | Refund and Credit Policy |
| Credit and Debit Card | The money is deposited into the linked bank account. |
| Cash and Check | Returned in the form of cash or check. |
| Store Credits | The store credits will be returned in the form of a Buy Buy Baby Credit Card. The items returned without a receipt or open items are also returned in the form of store credits. |
| Gift Card | In the form of Buy Buy Baby store credits. |
| Buy Buy Baby Credit Card | In the form of store credits. |
| PayPal | Reverted to PayPal account. |
Return Policy For Various BuyBuy Baby Products:
Buy Buy Baby products can be returned within the 90-days’ time frame except for some products such as electronics and home technology. Also, certain products including AS-IS products, gift cards, monogrammed, custom-made, personalized, and special-order items can not be returned. In addition to this, the refund also does not include the cost of shipping, gift wrap, assembly, and delivery.
| Products and Purchases | Product Condition | Return Policy |
| Regular Buy Buy Baby Items- Clothing, car seats and strollers, seating, and activity items. | Unused and in a resalable condition. | Return within 90 days |
| Smart Home Technology, Seasonal Items, Holiday Products, and Décor. | Uninstalled, unused, and contain original packaging along with price tags will be accepted. | Return within 30 days |
| Electrics such as Baby monitoring devices and baby food prep. | Unused and resalable condition. | Return within 60 days |
| Breast Pump | Products that are unused, unopened and that come with original sealed packaging will only be accepted. | Return within 90 days |
| Air Mattresses | New and unopened with the original packaging and tags. | Unopened within 30 days.Opened will not be returned. |
| Baby Registry | Unopened and new | 365 days from purchase |
Buy Buy Baby Exchange Policy
The exchange policy of Buy Buy Baby is similar to the return policy. Some products might not be exchangeable only if mentioned explicitly. Also, customized and AS-IS products can only be exchanged if the product is defected or damaged. For international customers, the exchange is not an available option. They can only return the products and will have to place new orders to get a different product.
| Products and Purchases | Product Condition | Exchange Policy |
| Regular Buy Buy Baby Items- Clothing, car seats and strollers, seating and activity items | Unused and in resalable condition with price tags. | Exchange within 90 days |
| Air Mattresses | Unopened or opened. | Unopened can be exchanged within 30 days.Opened can be exchanged within 90 days. |
| Breast Pump | Unopened and unused. If opened then it should be defective. | Exchange within 90 days. |
| Electrics such as Baby monitoring devices and baby food prep. | Unused and in resalable condition with price tags. | Exchange within 60 days |
| Smart Home Technology, Seasonal Items, Holiday Products, and Décor. | Uninstalled, unused, and contain original packaging along with price tags | Exchanged within 30 days. |
| Custom Made Items | Damaged or defected | Can be exchanged within 90 days. |
| Opened Items | Uninstalled, unused, and contain original packaging along with price tags | Might be exchanged as per the policy. |
Return Policy COVID-19
Buy Buy baby is currently only accepting returns at the stores that are open to the public. These stores do not include Curbside only locations. Also, the Bath and Beyond Stores in Canada have given increased the return policy timeline to an additional 60 days on purchases made after February 20, 2020.
BuyBuy Baby FAQs
Q. Can I return open items to buybuy baby?
In some cases, it is possible to return an open item if you have the receipt and if you are sending the product within the given time frame. However, there are exceptions including breast pumps, car seats, custom-made products, etc.
Q. Is It possible to return Buy Buy Baby products at Bed Bath and Beyond?
The Canadian customers can return their Buy Buy Baby products at Bed Bath and Beyond. This does not apply to US customers.
Q. Are the return and exchange free of cost?
Yes, the return and exchange are free of cost. However, you might have to pay the shipping fee for the products you are returning if you do it online.
Q. Can you return Buy Buy Baby products without a receipt?
You can return the Buy Buy Baby products without a receipt. You will have to provide them with a valid photo ID proof and details of the purchase. Also, you will be returned 20% less the selling price of the product.
Conclusion Of BuyBuy Baby Return Policy
Buy Buy Baby’s return and exchange policy is pretty lenient and detailed. However, since the store offers a variety of products, the duration for return and exchange is different. I hope that the above article made it easy for you to understand the policy. It will also make it easy for you to return and exchange the items both online and in stores across the world.
If you still have any questions, write them down in the comment section. If you like it, drop down a comment and let me know.
Got more queries about other return policies ? Dive into them here: Maurices Return Policy & Lord And Taylor Return Policy.