Brooks Brothers was founded in 1818 which makes it the oldest clothing company in the country. The Headquarters of the company is on Madison Avenue, Manhattan, New York. They are in the business of primarily Men’s clothing. We highly recommend going through Brooks Brothers Return Policy before making any purchase at their store.
They have some of the best verities in men’s and women’s clothing; if however, you are not satisfied with your purchase. Returning their products is easy.
Today we are discussing Brooks Brothers Return Policy in great detail and in easy to understand terms.
Policy Guide
The Brooks Brothers return window is 60 days.
You could easily return any Brooks Brothers product to them as long as it is in sale-able condition accompanied by the original receipt.
They can also accept any return without any receipt as long as it’s in sale-able condition, you will then get the store credit only for the lowest price of the returned item that’s on their website.
If the cash return is greater than $100 then the company shall mail a cheque to you.
How to Return Brooks Brothers items
There are three different ways to return a Brooks Brothers merchandise, you have to get a different return label for the items bought online, a different one for the item bought at a store and there is a no return label procedure too if you want to send it on your own.
Return Brooks Brothers in a Store
Step-1: Click here to get a return label
Step-2: Affix the label on the return package which should cover the original label
Step-3: Drop your return package to any USPS or FedEx location
OR
Step-1: Find a store using this link
Step-2: Make a return there
Return Brooks Brothers through a mail
Step-1: Click here to get a return label.
Step-2: Affix that label on the return package covering the original label.
Step-3: Drop your return package to any USPS or a FedEx location.
Self Return process
Step-1: Get the label from the front of your sales receipt and affix it to the return box.
Step-2: Mail your return package to the address below:
Brooks Brothers Return Center,
107 Phoenix Ave,
Enfield,
CT 06082.
Important Bits to Remember
Step-1: The exchanges are not allowed at Brooks Brothers. You’ll have to return your original item and place a new order if you are unhappy with the size, colour etc.
Step-2: Only Brooks Brothers merchandise that can be replaced is the one with a legit manufacturer defect.
Step-3: Track your return here using your tracking number.
Step-4: You’ll get store credits only for the returns which are eligible in-store.
Brooks Brothers Refund – Method and Timelines
| Type of Payment | Number of Days you will get your refund in | Refund and Credit Policy |
| Cash on Delivery | 10 business days | Refund shall be credited to the bank account |
| Credit/Debit Card | 10 business days | Refund shall be credited to the card’s account |
| Store Returns | instant | Store credit |
Brooks Brothers Return Policy for Different Products
| Product | Product Condition | Return Policy |
| All Products | Products should be in sale-able condition with original receipt attached | 60 days return policy |
| Items with 70% discount or more | N/A | N/A |
| Monogrammed or altered merchandises | N/A | N/A |
| Special Orders/Made to Measure Clothing | N/A | N/A |
| Sample Sale Items/Head of Charles Items | N/A | N/A |
Brooks Brothers Covid-19 Update
Brooks Brothers is following the guidelines of C.D.C. and W.H.O. in response to deal with Covid-19 pandemic.
The stores and online shop are open and Brooks Brothers employees are following every safety precaution in their duty.
Brooks Brothers are now providing superior Covid-19 masks for general public to use, here.
Questions on mind?
Q1. What is the Brooks Brothers customer support number?
A1. The customer support number for Brooks Brothers is 800.274.1815.
Q2. How do I return Brooks Brothers?
A2. The returning item should be in saleable condition with the original receipt. You should get a return label before posting your return box.
Q3. Does Brooks Brothers have free returns?
A3. No, there is a $7 deduction on returns unless you bought from them using the Brooks Brothers Platinum Mastercard or Brooks Card.
Q4. Can you return Brooks brothers outlet to regular store?
A4. Yes, you can, find a Brooks Brothers store near you and make the return, however, you will only be eligible for a store credit.
Q5. Can you use Brooks Brothers gift card at the outlet?
A5. Yes.
Conclusion
Ralph Lauren, the 102nd American billionaire and internationally acclaimed fashion designer used to work as a salesman at Brooks Brothers.
Famous celebrities such as Clark Gable, Nina Foch, jimmy Stewart, Barry Fitzgerald, Cary Grant are some of the noted customers of Brooks Brothers.
You might also be interested in checking out our guide to Saks, Woot, CarMax or World Market Return Policy.