Boot Barn Return Policy

Boot Barn is a high-quality boot and clothing retailer. They provide niche items that are perfect for any cowboy, cowgirl, or anyone who loves western fashion. They offer high-end items that are sure to impress your friends. But what if you decide that your Boot Barn purchase was a mistake and choose to return your items instead of keeping them?

Continue reading for an in-depth look at the return policy for Boot Barn.

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What is Boot Barn’s return policy?

You can return your Boot Barn items with their original tags for up to 60 days after purchase.

You must also have the item’s original packaging to be granted a return or exchange. The item must be unworn and show no evidence of wear. If there are any visible signs of use on your item, a return will not be granted, and the item will be returned to the customer.

How To Return a Boot Barn item?

Boot barn accepts online orders to be returned via UPS with their prepaid return shipping label. There is a $10 fee for this service. Use all original packaging and the original shipping box or shipping bag. Failure to comply will result in a restocking fee. 

You may also return any Boot Barn item to any physical Boot Barn retail location. Be sure to have your recipes handy, as they will want them to complete the return.

Returns will be granted in the original form of payment. Cash refunds will be given in the form of a check.

Can you return an online purchase to the store?

Yes, all Boot Barn items bought online can be returned or exchanged at a physical Boot Barn retail location. You can return your item for a full refund, exchange, or store credit.

See Also: NEXT Return Policy

How strict is the Boot Barn return policy?

The return policy is strict. The item may show absolutely no signs of wear on the interior or exterior. The item will not be accepted if it has scuff marks, stains, or imprints. You must submit all tags and the item’s original packaging when returning your item. Refunds will be given in the original form of payment. 

Boot Barn Exchange Policy

Boot Barn allows exchanges of their items. You must show your original sales receipt to receive an exchange.

Boot Barn Refund Policy

Boot Barn allows refunds of unworn and unused items within 60 days of the original purchase. You must show your valid receipt for the items and return all original tags.

Does boot Barn take returns without a receipt?

No. You must show your original item receipt to complete all returns or exchanges. Returns attempted with no receipt will not be accepted.

Does Boot Barn accept returns after 30 days?

Yes. You have up to 60 days to return your items to Boot Barn.

What items can’t be returned to Boot Barn?

All items can be returned to Boot Barn as long as they show no signs of wear and have the original sales receipt. 

See Also: Kroger Return Policy

How long do Boot Barn refunds take?

Once the return is processed it could take up to 3 business days to process the return. Be sure to provide a valid email address and a confirmation will be sent as soon as the refund is complete.

Can I return Boot Barn product after use?

No. Boot Barn does not accept items that have been worn or used. Any evidence of wear will automatically be rejected from being returned. 

Does Boot Barn give full refunds?

Yes. You will receive a full refund unless you don’t return your item using the UPS prepaid shipping label provided. $10 will be deducted from your refund if you use another shipping label.

You may also be charged a restocking fee if the original packaging is not used for the return.


Can I return an item internationally?

Yes. You are able to return items internationally using the Boot Barn DHL return label. Boot Barn will charge a flat fee for this option. The fee will be deducted from your return.

Will Boot Barn notify me when they receive my online return?

Yes. Boot Barn will notify you via email when they receive and process your return. The email used for your original order will receive the notification as well as the amount to be refunded. All refunds take between 2 and 5 days to complete. Delays can happen so be vigilant with checking for updates regarding your refund.

How long should it take from the time I send my return to the time I receive an email confirmation stating the return has been processed?

Return times can vary, but the process usually takes between 1 and 3 weeks. As soon as your item has been received and processed we send out the email. Remember it takes time for Boot Barn to receive the order from the shipping company. Boot Barn works as quickly as they can to send the email confirming your return.

I am having problems with my return, what are my options?

If you have any issues with your return, reach out to Boot Barn directly via email. Send a message to with your full name, address, and the items ordered. Boot Barn will have a representative reach out to you within one business day.

How do I avoid paying the $10 shipping fee for returns?

If you buy a Boot Barn item online and decide that it is not right for you, you can return it using our prepaid shipping labels that come with every purchase. This label will keep you from paying the $10 shipping fee. You are also welcome to bring any item into the store and return it for free. 


Boot Barn sells quality products such as boots, hats, and clothing. Boot Barn implements a strict return policy to help prevent customers from taking advantage of the system. If you try to wear your items then return them, don’t even bother as the return will be rejected.

Related: Gap Return Policy [Updated]

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