Boohoo Return Policy: Return your products within 28 Days

Boohoo is a U.K based online fashion retail shop that is profoundly dedicated to people of 16 to 30 years old age group. It was founded in 2006, it has it’s headquarter located in Manchester, United Kingdom. Boohoo specializes in its own brand of clothing line with over 36,000 products to offer.

If you ever bought anything from them but are unhappy with what you got, for any reason whatsoever, it is very easy to return a Boohoo product.

We are covering the Boohoo return policy here today, so please take a look.


Boohoo Return Policy Explained

Boohoo return policy allows customers to return products within 28 days from ordering for a full refund if you received faulty or wrong products. Once you have received all the items in your current order, the cancellation window begins.

Return Period28 Days
ExceptionsListed here
Return MethodOnline or in store
Exchange PeriodNo Exchanges offered
Exchange MethodNone available
Refund Period7-14 business days
Refund MethodOriginal form of payment

Starting the returns

For their customers in the European Economic Area, they have 28 days return window.

Yes, you have a reasonable time to see if you are happy with your purchase or not.

All items must be unworn and unwashed and should have all their tags attached, before returning.

If you have received any faulty item that is not in perfect condition, then you must contact Boohoo here, and provide them with your name, order number, product name, product code, picture of the fault, and description of the fault.

You can find the product name and code in the order confirmation email they will send you on your purchase.

How to return a Boohoo product?

There is only one way to return your item by mail! You will have to get a return label that must be affixed on your returning packaging, from them and there are two ways to get those.

Using Boohoo Return Portal at home

  1. Repack all the items that you have an issue with, make sure they are in new-like condition and have all their original tags attached.
  2. Go to the return portal here and describe what you want to return and why.
  3. Select your mail carrier, post your return and keep the proof of postage.
  4. Keep yourself updated on return tracking.

Print return label at a store

  • Find a nearby Hermes parcel shop and use this link there.
  • Or find a nearby ASDA ‘toyou’ parcel shop and use this link there.

Different products offered by Boohoo

ProductsProduct ConditionReturn Policy
All ProductsThe returning items must be in an unworn and unwashed state with all its original tags attached.28 days return policy
Pierced JewelryN/ANon-Returnable
Underwear and SwimwearThe hygiene seal on these products must not be broken28 days return policy
Beauty Products and accessoriesN/ANon-Returnable

Boohoo Refund Policy

Type of PaymentNumber of days you will get your order inRefund and Credit Policy
Cash7 working days from the date they receive your returnThe refund will be credited to your bank account
Credit/Debit Cards7 working days from the time they receive your returnThe refund shall be credited to your card’s bank account
Gift Voucher/Store Credit7 working days from the time they receive your returnThe refund will be credited to your account


Product CategoryReturn Policy
Pierced jewelryProviding you have not opened the packaging, these can be returned.
Underwear and swimwearContain a seal, if removed aren’t eligible to be returned.
Accessories, beauty products, and fashion facemasksHygiene factors mean that these products are not eligible to be returned.

Exchange Policy

Boohoo exchange policy explicitly states the company does not give any exchanges, only refunds and replacements.

Boohoo Covid-19 update

The deliveries are still being made through Boohoo’s courier partners. Plus, they have also started InPost locker collection service where you can go and collect your shipment.


  1. What is the Boohoo customer support number?

    There isn’t any, but you can contact them here.

  2. Does Boohoo have free returns?

    Yes, they do, just use their return label portal.

  3. How long do you have to return to Boohoo?

    Boohoo have a return window of 28 days from the day you receive your order.

  4. Where can I return my Boohoo parcel?

    Any post office or Boohoo Courier partners would do.

  5. Does the boohoo refund delivery charges?

    Yes, they do, if you return all of the items from the order and cancel the contract within 14 days.

  6. How do I return something to Boohoo without an account?

    Contact them here to return something without an account.

Also Check Out the following Brands Policies

In addition to Boohoo, we also cover many other well known brands on our website, be sure to check them out.

WalmartMacy’sSheinMattress Firm
Discount TireKrogerPetcoAbercrombie


Boohoo is founded by Mahmud Kamani and Carol Kane and Its annual revenue stands at £580 million. With over 2,175 employees, Boohoo gives its services in over 100 countries with over 7 million active customers and counting.

Do check these out – Hollister, Target and Gucci.

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