Nowadays there is a huge competition among the players in the different sectors to woo customers and retain them by providing the best customer experience.
Thus companies not only focus on selling best in the class products to their customers but also focus on providing the best return experience to their customer even if their customer gets defected product by any chance.
To keep this in mind the companies design their return policies in a way that customer not only gets adequate time to return the product but also gets the best experience while returning the product to the company.
There are numerous companies that have best in the class return policies, but here we have selected 10 best companies for you according to their return policies.
Following is the list of companies with their return policies
1 – Land’s End Return Policy
The first name for the excellent return policy in our list is Land’s End.
Land’s End is a US-based retailer of home décor and clothing merchandise. The company is headquartered in Dodgeville, Wisconsin, the company majorly specializes in casual clothing, luggage, and home furnishings. Land’s End conducts the majority of its business through online sales.
The company also operates retail stores in the US and also has a significant international presence, as it operates its stores in the UK, Germany, Japan, France, and Austria. The company operated as a subsidiary of Sears Holdings from 2002 to 2014.
Here are some key highlights of the company’s return policy:
The company does not have a fixed time frame unlike many of the companies which do not process a return after a fixed time frame; you can return the company’s products till 90 days, and you will be returned to the original mode of payment by the company.
Even if you are not able to return the product within 90 days, you will be allowed to return the product by getting the refund in the form of merchandise credit by the company
- If you bring the receipt with you, you will get the refund at the original price; if you do not have the receipt, you will be refunded to the price decided by the company
- Land’s End also provides you with the option of choosing your shipping partner and you can easily return your item by your shipping partner at your own cost with the company’s return label.
2 – IKEA
IKEA is a Sweden-based company well known for its home décor, kitchen, and home accessories all over the world. The company is headquartered in the Netherlands.
IKEA is one of the best stores among its competitors to make returns. IKEA operates one of the best policies in the segment and is known for providing a hassle-free customer experience.
Following are the key highlights of the company’s liberal return policy:
- IKEA operates its much famous “No-Nonsense – 365 Days to Change Your Mind” policy. According to the policy, you can return your IKEA purchases within 365 days’ time frame, with no questions asked by the company officials.
- The only requirement of the company is that you should have proof of your purchase.
- Even if you do not have the proof of your purchase, the company officials will try to locate your receipt within the system and if they are not able to locate the receipt in the system, they will provide you with a merchandise credit.
3 – Bloomingdale’s
Bloomingdales is an American luxury department store chain; it was founded by Joseph B. and Lyman G. Bloomingdale in 1861. Bloomingdales is well known for its overall generous return policy in its segment; however, it also has a stringent return policy for certain products.
The period for return for most of the merchandise is 365 days.
You can still return most of the Bloomingdale’s merchandise even if you do not have the receipt with you and the company will provide you with the lowest sale price over 180 days period of time.
The Final Offer items must be returned within 30 days of the invoice date, and some merchandise, such as dresses, have Special Return Policies.
There are some products that cannot be returned if their tags are removed by the users.
4 – LL Bean
LL Bean is an American retail firm, the company is primarily involved in the sale of clothing and outdoor recreation equipment.
If you have bought some products from LL Bean and you are not satisfied, you can conveniently return to the company. The company’s policy is targeted at making returns easy for the users.
LL Bean provides its customers 100% product satisfaction guarantee and if the customers are not satisfied with the purchase, they can return the purchase within 1 year.
5 – Costco
Costco is a US-based company operating the chains of membership-only warehouse clubs. Costco was founded in 1976 and is headquartered in Washington. Costco is the world’s second-largest retailer after Walmart.
Costco also operates 100% product satisfaction guarantee for most of its products, if you are not satisfied with your purchase, you can return the purchase any time by visiting the company’s stores or by online mode.
There are a few exceptions to Costco’s return policies. Following is the list of products that do not fall under any time return policy:
- Custom products
- Cigarettes and alcohol
- Special Order Kiosk and Custom Installed Programs
- Batteries and tires
For full detail on return policy, you can visit this link.
6 – Macy’s
Macy’s is an American store chain based in New York. The company was founded by Rowland Hussey Macy in 1858 and it operates in around 551 locations around the globe.
The company is the largest department store chain operator in the US.
Macy’s return policy is customer-centric and wants its customers to love the purchase, but if you are not completely satisfied, Macy’s accept most returns by mail and in stores within 90 days of purchase for free. However, there are exceptions to its return policy and shipping and handling charges are not refundable
Following is the list of items that are exempted from the 90 days return policy:
Bridal Salon By Demetrios
Fine & Bridge Jewelry And Watches
Finish Line Shoes
Food & Beverage
Last Act Merchandise
Locker Room By Lids Merchandise
Macy’s Beauty Box Items
The above list is not exhaustive and you can see the full list and read the complete return policy by going to this link.
7 – Nordstrom
Who does not know about Nordstrom? Nordstrom is the US-based luxury department store chain. The company operates 115 stores across the US, Canada, and Puerto Rico.
The company also operates its subsidiaries with the name of Nordstrom Rack and HauteLook. It has benevolent return policies and it focuses on customer satisfaction rather than just selling the product to its customers.
There is no fixed time-frame for returns to take place and you can return your purchase anytime. Rather, Nordstrom deals with its returns on a case to case basis.
Nordstrom always believes in treating its customers fairly and has always been backed by customer’s support for its products.
For deep dive information on Nordstrom’s return policy, follow the given link.
8 – Zappos
Zappos is an internet-based retailer of clothing items. The company finds its roots back to 1999 when it was founded by Nick Swinmurn.
In 2009, Zappos was acquired by Amazon, and Amazon bought all of its shares.
The company operates one of the best policies and allows you to return all your products according to its standard 365 days return policy.
If you are not completely satisfied with your purchase, you can return the product within 365 days via online mode. The only condition with the company’s products is that they should be in unused condition, without wear and tear.
Zappos generally credits the purchase to the original form of payment.
You can read the full return policy of the company here.
9 – REI
REI is also known as Recreational Equipment Inc. is a US-based retailer of retail and outdoor recreation sporting goods, camping gear, travel equipment, and clothing. The company also provides services such as outdoor-oriented vacations and courses.
The company has 162 retail stores in the 40 states of the US. When it comes to providing return and exchange services, REI has the most liberal policy over the internet.
The company backs each of its products and if you are not 100% satisfied with the purchase, you can return the product by easily going to any of the company’s stores and returning it within 1 year of purchase.
However, the company requires the return of outdoor electronics to be made within 90 days.
For further details on the company’s return policy click here.
10 – Body and Bath Works
Bath and Body Works is a US-based retailer, headquartered in Ohio, US. The company operates under the umbrella of L Brands.
You can roam here and there but you cannot find a better return policy than Bath and Body Works. The company’s return policy guarantees you the freedom to return any product, anytime and anywhere. You can also return your purchase without return receipt
You are allowed to return your purchases by online or store mode.
For more details on the company’s return policy visit this link.
This list cannot end as there also some players such as Athleta, Kohl’s, Target, and JCPenny, which are also known for their customer-centric return policies.
We have tried our best to provide the best of insights related to 10 best stores according to their return policies
We understand that you had a lot of the questions before and a lot more of your doubts must be cleared by now. We hope that you liked the article and got answers to your questions related to the return policy of the company. You can share your experiences in the comment section below
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