Barnes & Noble (B&N) is a Fortune 1000 firm based in the US. It is the bookseller with the largest number of retail outlets in the country.
B&N mainly operates through its chain of bookstores. Have you ever bought a book from the B&N store and worried about possible ways to return the book to the store. We have sorted out the things for you, just check out the full article to get going.
Barnes & Noble Return Policy
Barnes & Noble operates a straightforward return policy for its customers, the basic time frame to return most of its products is 14 days.
However, there are a few exceptions to the policy, which we will be covering in the latter part of the report to help you understand thenuances.
| Return Period | 14 Days |
| Return Method | In-Store or Online |
| Exchange Period | 14 Days |
| Exchange Method | In-Store or Online |
| Refund Period | 7-10 Days from returning |
| Refund Method | Method of Payment |
How To Return An Item
You can return B&N merchandise in both online ways and by visiting your nearest store. Both approaches are convenient and hassle-free.
B&N personnel will return your product with no questions asked, provided that they are in original condition.
Return by visiting a store
Below are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
- You can locate your nearest store by visiting this link.
- When you know your target store to return your product, give your legs some work to do and pay a visit to that store.
- Accompany your product with an original slip.
- Store personnel will help you in processing your return.
- The refund will be processed and will be credited to your original form of payment.
You can also contact your local store operator to know more.
Return by using mail
Are you too lazy to walk-in to your nearest store, Barnes and Noble Return Policy provides you with the option to return the items by mailing it to them.
The company will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days.
To return items by mail, you need to go through the following steps:
- B&N provides its customers with a pre-printed return label with all of its products.
- The return label has a return department address (place of returning), and the packing slip contains the specific instructions to return.
- Attest the return label to your package.
- Now you can also schedule a pickup or drop off at the carrier of your choice or UPS drop-off location.
Shipping and handling charges are not refundable.
More Return Options
You can also mail to B&N by the carrier of your choice to the following carrier:
Barnes & Noble
Returns Department
1 Barnes and Noble Way
Monroe Township, NJ 08831
Barnes and Noble Exchange Policy
The exchange policy for the company is the same as its return policy; you need to return your items within 30 days to get the product exchanged.
However, there are a few items that cannot be exchanged, visit the product section to get a glimpse of non-exchangeable items.
Refund Policy
Returns are generally directed to the original mode of payment by B&N within 7-10 business days, make sure that the items are in original condition.
Following are the refund gateways for different methods of payment:
| Type of payment | Refund Timeline | Refund and Credit Policy |
|---|---|---|
| Credit card/debit card | NA | B&N will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable. |
| Gift | NA | Store Credit |
| PayPal | NA | Store Credit |
Exceptions
Barnes and Noble Return Policy requires you to return the items before 30 days to get a full refund. However, there are a few exceptions listed below for your reference:
| Products and purchases | Product Condition | Return Policy |
| Gift receipt | You need to provide the gift receipt within 60 days of purchase | You will be credited through store credit |
| Bulk Purchases | 50+ items purchased | Can’t be returned |
| Magazines, newspapers, ebooks, digital downloads, Access Codes, gift cards, and shrink-wrapped item | NA | Can’t be returned or exchanged |
| Opened music CDs, vinyl records, electronics, and toys | These items should be in original condition | Can’t be returned, only exchangeable |
| Undamaged Nook devices | Accompanied by the sales receipt | 14 days return policy |
| Unopened music CDs, vinyl records, electronics, and toys | These items should be in original condition | 30 days return policy |
Returning NOOK Audiobooks
If you face compatibility or quality issues with your NOOK Audiobooks purchase, you can call Customer Service at 1-800-THE-BOOK (1-800-843-2665) if you are calling from outside the United States, dial 201-559-3882.
Returning Marketplace (“Other Seller”) Items
If a person has bought B&N merchandise from its marketplace (other sellers), it can be returned to authorized sellers within 30 days of invoicing.
Seller will process the refund once it confirms that the item is in the original condition that you received it, and Seller will process the return through the BN.com system.
However, if someone has lost the packing slip, he/she can locate marketplace order on the Order Status page and click the order number. There will be Seller’s e-mail address in Shipped Items, to the left of Shipment Subtotal.
You can e-mail the Seller for return instructions.
Returning Items from Other Vendors
If you wish to return merchandise that you purchased from another vendor, you need to check the packing slip for specific return instructions and addresses.
Returning Items with a Gift Receipt
B&N will issue a store credit or Barnes & Noble gift card for the purchase price of the item; this is valid only when you will present the gift receipt within 60 days of purchase.
You will be required to pay for return shipping. Shipping charges are non-refundable.
Can I return a book to Barnes and Noble after reading it?
Technically it is possible to return a book after reading, providing the book isn’t sealed in plastic wrapping and you finish it within the 30 day return period window.
FAQs
What is the B&N Customer Service Number?
You can call Customer Service number 00 1 201-559-3882.
Can I return to Barnes & Noble without a receipt?
No, you can’t return items to Barnes & Noble without a receipt, however it is at the discretion of the manager to issue a store credit.
What is the period of the refund?
There is no specific period for the refunds to take place.
Conclusion
Do you know that B&N was online before Amazon? Both the companies fought a hard battle in the 1990s for e-commerce dominance, and B&N even sued Amazon for claiming to be “Earth’s Biggest Bookstore”.
We encourage you to ask your queries about Barnes and Noble Return Policy or write your experiences in the comments section below. We would love to interact with you.
You might also want to see our guide to Audible, Amazon or Walmart Return Policy.
So, one of the questions above was answered, but I would like a little more information in regards to how it works. The original question was “Can you make a return to B&N without a slip or a receipt?” and the answer was “Yes, you can return to Barnes and Noble without any slip.” I am curious how exactly they process the return, as I assumed from what I read in their website that they do not make returns without a receipt or slip for the item. So, can you elaborate on Barnes & Noble’s return policy concerning returns without a receipt or slip? I’d like to know what items can be returned without a receipt/slip, what kind of credit do they give for the return, and are there any limitations on returns without receipts/slips. Limitations or restrictions such as: value of the item(s), is the item still “in stock”(making the item assumed to have been purchased recently), is a valid and/or local ID/Driver’s License required, is there a limit to how many times I can return a purchase without a receipt or slip present, and who makes the decision to refund for the item or deny a refund without a presented receipt or slip? I hope you can answer my questions, my grandma often shops at B&N, in store and online, and quite often buys multiples of things by mistake, and then misplaces/throws out/didn’t get a receipt/slip in the first place to return the duplicate item. So, the answers to my questions would be greatly appreciated and very helpful. Thanks!