Banana Republic wants every customer to love their purchase, so they’re happy to accept almost any item for return. However, certain conditions must be met for a purchase to qualify for a full refund or exchange.
In most cases, you can return any items purchased at Banana Republic or its partner stores, Gap, Old Navy, and Athleta, within 45 days. Continue reading to learn answers to some of the most frequently asked questions as well as how Banana Republic’s return and exchange policies work.
What is Banana Republic’s Return Policy?
Banana Republic will accept returns for any reason as long as the item is in its original condition within 45 days. You don’t need to give a reason for your return, but items that have been worn may be ineligible for a refund.
|Items in their original condition purchased from Banana Republic, Gap, or Old Navy||Can be returned within 45 days|
|Items in any condition purchased from Athleta||Can be returned within 60 days|
|Final sale items including masks||Cannot be returned or exchanged|
|Swimwear||Can be returned within 45 days only if hygienic liner and original price tags are intact|
|Sunglasses||Can be returned within 45 days if the original case and tags are attached|
|Defective or damaged items||Can be returned at any time|
How to request a refund on a Banana Republic purchase?
The method for requesting a refund will depend on how you purchased the item.
Online items can be returned by mail or in-store. To return by mail, simply create a prepaid label using Banana Republic’s interactive returns website. Follow the instructions for packing the item, include the packing slip, and attach your printed shipping label.
To return an online item in-store, bring it to any Banana Republic store with your shipping confirmation email or the credit card used for purchase. Items marked “Mail Only” may not be returned in-store, so be sure to check your confirmation email first.
Items purchased in-store can only be returned in person. The item must be in its original condition and returned within 45 days to qualify for a full refund; however, final sale items are ineligible for return.
Can you return an online purchase to the store?
Yes, online items can be returned in any Banana Republic store provided the item is not marked “Mail Only.” Check your confirmation email to make sure your item isn’t required to be mailed before attempting an in-store return.
How strict is Banana Republic’s return policy?
Banana Republic will accept returns for any reason. However, items cannot have been washed or visibly worn, and many items require original tags to qualify for a full refund.
What is Banana Republic’s exchange policy?
Exchanges can be made within 45 days for any item purchased online or in-store. To qualify for an exchange, the item must be in resaleable condition. However, if the item was purchased defective or damaged, it may be exchanged at any time.
Items purchased online can be exchanged by mail or in-store.
What is Banana Republic’s refund policy?
Banana Republic will return any refunded money to the credit card used to purchase the item. For items purchased with cash, any refund request will require proof of purchase to qualify.
Does Banana Republic take returns without a receipt?
In most cases, no. Returns require proof of purchase, such as the original receipt or shipping confirmation email, to qualify for a refund. Gifted items can be returned either with or without a gift receipt. Gifted items returned with a gift receipt will receive a gift card for the full purchase price, while gifted items returned without a gift receipt will receive a certificate by mail for the current selling price.
Does Banana Republic accept returns after 30 days?
Yes, Banana Republic typically accepts returns after 30 days. The standard return policy is 45 days after purchasing online or at any Banana Republic, Gap, or Old Navy Store. For items purchased from Athleta, Banana Republic will accept returns within 60 days of purchase.
What items cannot be returned to Banana Republic?
Any item marked “final sale” cannot be returned or exchanged. Masks are considered “final sale” items and will not be accepted for return or exchange. Swimwear may be returned within 45 days provided the original tag and hygienic liner are still intact. Sunglasses may be returned within 45 days only if the original tags and case are included, as well as the original receipt.
Exceptions to return policy
Nearly every item can be returned to Banana Republic, including items purchased online or from its partner companies: Gap, Old Navy, and Athleta. Items must be in original condition with proof of purchase to qualify for return or exchange.
Masks and other final sale items are ineligible for return or exchange. Additionally, swimwear can only be returned or exchanged if the original tags and hygienic liner are intact, and sunglasses can only be returned or exchanged if the original tags are attached and the complimentary case is included.
How long do Banana Republic refunds take?
Refunds are returned to the original credit card used to make the purchase and can take up to 10 business days to appear in your account.
Can I Return Banana Republic Products After Use?
In most cases, items that appear to have been used, worn, or washed cannot be returned. However, if an item was purchased damaged or defective, it can typically be returned in any condition at any time.
Does Banana Republic Give Full Refunds?
Banana Republic does give full refunds provided the item meets the conditions for return. Gift items will only receive a full refund if returned with a gift receipt. Without a gift receipt, you will be refunded the current sell price.
Banana Republic’s return policy is very accommodating. Whether an item doesn’t fit, doesn’t look the way you wanted, or you simply changed your mind, returning is easy. Make sure that you keep your proof of purchase and original tags, and contact customer service if you’re ever unsure an item will qualify for a refund.