AT&T is an American conglomerate headquartered in Texas, US. The company is the largest telecommunication provider and the largest provider of mobile telephone service.
Did you ever purchased any of the company’s products and had to brainstorm over its return? Don’t worry, we have covered the company’s policy in detail here.
ATT Return Policy is targeted at making returns easy for the users. Here we have a detailed description of the company’s return policy, read till the end to be thorough with the policy.
AT&T Return Policy Guide
The period for return – 30 days
The general return policy of the company is for 30 days, you can return any of the company’s products within this timeline.
If you aren’t satisfied with your product, you may return or exchange your product conveniently.
Do remember to keep your purchase in original condition and with the same packaging that you got it with.
You are eligible to return AT&T products if you purchased directly from AT&T through one of the following:
- Corporate-owned AT&T retail store
- Over the phone from AT&T
- Online from att.com
How can you make a return?
ATT Return Policy gives you two options to return – in-store and returns by mail. You can either visit the store or return your product by mail. Below we have explained both the methods in detail for you.
Return in a store
If you wish to return your items in-store you can visit the nearby AT&T store within 30 days to get a full refund. Follow the below steps to return the AT&T products:
- Firstly, you need to check eligibility of the return by checking if you have bought the product from an appropriate channel, following are the appropriate channels:
- Corporate-owned AT&T retail store
- Over the phone from AT&T
- Online from att.com
- Before proceeding for the return you need to look for the nearby store.
- After checking the store, collect the invoice and visit your nearby store.
- Before going to the store ensure that you have a return receipt for the order.
- Go to the customer service desk and produce the items return receipt and purchase confirmation mail to store official and they will help you in processing your return.
- Your refund will be immediately processed to your original form of payment.
Return by mail
To return your items by mail, you need to pack and send them to the company’s address.
If you wish to return your items by using the shipping label, you need to go through the following steps:
- Pack all the items to be returned in the original packing and include original components including the device, battery, charger, manual, unopened software, and a copy of the invoice or receipt.
- You would have got return label with original box.
- Locate the return label and affix it to the box.
- If you are unable to locate the return label, contact customer service at 1-800-331-0500.
- Return instructions are placed on return slip of the product.
- You can drop off your package at the nearby UPS dropbox on the return label.
How do you get refunds?
According to ATT return policy, they will process your refund to the original modes of payment (credit, debit, check, etc.).
It may take up to 2 months for the credit to reflect in your account and AT&T will also deduct the amount of refund for restocking fees or shipping charges.
| Type of payment | You will get the refund in | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | Up to 2 months | AT&T will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. |
| Cash or Check | Up to 2 months | You will be refunded via cash |
| PayPal | Up to 2 months | PayPal account |
Products mentioned under return policy
AT&T follows a flexible return policy for its customers, many items can’t be returned at all and some products can be returned within 30 days.
All you need to ensure is that the product has not received any physical damage and in the manufacturer’s original packaging.
Moreover, you also must include original components including the device, battery, charger, manual, unopened software, and a copy of the invoice or receipt.
The following items can’t be returned at all by the company:
- Closeout items
- Cosmetic blemish items
- Items not bought directly from AT&T
- Gift cards and ringtone cards
| Products and purchases | Product Condition | Return Policy |
| Non-tablet devices (within 14 days return) | These products should have the original receipt with original packaging Before returning your device, all personal data should be erased and all security features (including Find My iPhone) should be disabled or removed | If products are returned within 14 days of purchase you will get a full refund to expect for restocking feesDevice restocking fee: Up to $55. Apple devices: If you return it unopened then you will be charged no restocking fee Accessory restocking fee: 10% of the purchase price for accessories $100 and over |
| Tablet devices (After 15 days of return) | These products should have the original receipt with original packaging | AT&T will charge early termination fee as follows: Smartphone: $325 minus $10 for each full month you complete under the service commitment. |
| Tablet devices (up to 14 days) | iOS-specific online customer instructions: Prior to returning your device, all personal data should be erased and all security features (including Find My iPhone) should be disabled or removed | Full refund Restocking fee: $55No restocking fee on Apple devices if returned unopened |
| Tablet devices (after 15 days) | Returns should be made directly to the manufacturer | Basic phone, mobile hotspot, or USB modem: $150 minus $4 for each full month you complete under the service commitment. Other fees: Subject to the manufacturer warranty policy |
| Corporate Responsibility Users Non-Tablets (up to 30 days) | NA | Full refund Device restocking fee: Up to $55. |
| Corporate Responsibility User Non-tablet devices (After 30 days) | NA | The policy is the same as the policy for normal users, who return from 15 days to 30 days’ time frame |
| Corporate Responsibility User Tablet (Up to 14 days) | iOS-specific online customer instructions: Prior to returning your device, all personal data should be erased and all security features (including Find My iPhone) should be disabled or removed | Full refund Restocking fee: $55No restocking fee on Apple devices if returned unopened |
| Corporate Responsibility User (15 days or more) | Return directly to manufacturer | Policies of manufacturers are applied |
Exchange Policy
To exchange your device, you need to call customer service to tell them about the return
If you bought an AT&T Certified Restored device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the AT&T Certified Restored and new device.
Questions on mind?
What is the ATT Customer Service Number?
You can call customer service at 1-800-331-0500.
Can I return online bought items to the store?
You can return your online bought items to any of the stores.
How do I exchange a product?
If you wish to exchange your product, you need to contact customer service.
Conclusion
Do you know that in 2017, AT&T became the largest service provider of wireless services in America?
I believe you learnt something new todays, feel free to ask questions about ATT return Policy below!
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