ASOS return policy & Refund window in 2023

ASOS is an online fashion and cosmetics retailer, founded in London in 2000. Returning an item to ASOS is convenient and in most cases, they provide a free return. However, it is always great to go through the ASOS return policy guide carefully and in detail.

We are not leaving you alone on this road, rather, we are taking you through the whole return policy step by step


ASOS Return Policy

ASOS accepts returns from customers providing the item is returned within 28 days from the date of purchase for a full refund. From 29-45 days, customers are entitled to receive a gift voucher.

In order to return your item, it must be in its original condition and refunds are processed back to the method of payment.

After the applicable returns time has passed, ASOS will not accept returns for undesired products. If you attempt to return an item, the company may be forced to return it to your default delivery location and ask you to reimburse the shipping charges.

Return Period28 Days
Return MethodBy Mail
Exchange PeriodNo exchange policy
Exchange MethodNo exchange policy
Refund PeriodWithin 14 Business Days
Refund MethodOriginal form of payment

How do you start the return process?

ASOS return policy provides hassle-free and easy return services to all its customers for most of its merchandise

You need to return an item within 28 days to get a full refund. If you return the merchandise between a time frame of 29 and 45 days, you’ll get an ASOS gift voucher of an exact price you paid initially.

How to return ASOS merchandise?

Now, comes the most important question, how to return ASOS merchandise? Here are some easy to follow steps to make a return:

Step 1: Login to your ASOS account, and click on ‘My Orders’ section.

Step 2: You will see the ‘ Create return’ button next to the order you want to return, click on this button.

Returns step-2

Step 3: Once you have clicked ‘Create Return’, add the reasons for return in drop-down.

Returns step-3

Step 4: After completing all these steps, you will be prompted to ‘Confirm Selection’. Now, just type your Zip code to find your nearest drop-off point and place your return.

Returns step-4.jpg

Step 5: Once you have placed return you will be given pre-filled form and return labels to include in your parcel.

You can also get the return label here.

Step 6: Once you have printed off your label take it to your nearest UPS drop point to return it. It can take a maximum of 10 business days for the return.

ASOS Exchange Policy

The company does not offer an exchange policy to their customers. It is expected that customers should order a different size or color and return the unwanted item while also place a new order.

See Also: Next return policy

Refund Policy

ASOS will process all refunds within 14 business days.

Refunds are credited to the original mode of payment; however, if the returns are being made after 28 days of billing, the refund amount is credited to the E-gift card.

Type of paymentRefund and Credit Policy
Credit card/Debit card used while purchasingASOS will issue a refund in the form of the original payment; if you use a credit card, you will get the refund in your credit card. Shipping and handling costs are not refundable.
E-Gift Card You’ll get your refund amount in your ASOS account
E-Gift Card +Other Payment methodASOS will refund you the amount paid with the alternative payment method first and then the remaining amount will be credited to your Asos account.
PayPalIf you paid using PayPal, your refund will be initiated toward your PayPal account.

Some more return conditions

ASOS return policy gives return slots for its products, one is 28 days and another is 28-45 days return slot; to get a full refund you need to return within 28 days, or else you will get a refund in a gift card. Here we have covered some products for you, take a look:

ProductsReturn Policy
All productsYou can request a return for a refund within 28 days, however some items can be returned within 45 days.
Underwear, swimwear, pierced jewelry, cosmetics/makeup or any items marked with a + next to its nameWill not be returned if the hygiene seal is removed or original wrapping seal is not there.
Final Sale itemsNon-returnable


What is asos customer service number?

Customer service is available for your help here.

Can one exchange items at asos?

No, ASOS doesn’t offer an exchange service.

Can I return Worn Shoes to asos?

No! Shoes should be in their original condition and unworn to be issued a refund.

Does ASOS pay for return shipping?

In the majority of cases, you will find that returns are free and covered by ASOS, however, some exceptions do apply depending on your location.

Can I return my ASOS order in a different bag?

Yes any bag is accepted, however it is important to include your postage receipt as proof of return.


Do you know that the name ASOS has real meaning? The letters in the name of the company stand for “as seen on screen”. Now that you know that, you can pass it on to others.

More importantly, you’re now familiar with the ASOS return policy and know what to expect if you are ever looking for a refund or exchange.

You might also be interested in checking out our guide to Walmart, Gucci or DSW Return Policy.

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