Ashley Furniture Return Policy 2023

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels.

Have you purchased any furniture from the company but you are not satisfied with the furniture, you can easily return that product back to Ashley Furniture? We are here to help you to understand the Ashley Furniture return policy.

ashley homestore

Ashley Furniture Returns

As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used products are not eligible to be returned.

In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.

Returns are not excepted by the company after 30 days. In case of a shipping defect, the company will repair the product.

If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. This is the one tied to your original shipping address. Failing to do so may result in additional shipping costs.

Return Period30 Days
Return Method In Store or by Mail
Exchange Period30 Days
Exchange Method In Store or by Mail
Refund Period7-10 Days
Refund MethodMethod of Payment

The Return Process

Ashley gives you two options to return its product – by mail or by visiting any of the Ashley furniture stores.

Certain return requirements need to be followed to return the products to the Ashley:

  1.  All the products should be in new/unused condition.
  2. The products must be returned with all the accessories.
  3. Return/shipping fee are not refundable.

We have given the details of both the return policies below.

Store returns

Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:

  1. You can locate your nearest store by visiting this link.
  2. When you know your target store to return your product, pack your product in the original packing.
  3. Accompany your product with an original slip.
  4. Store personnel will help you in processing your return.
  5. Your refund will be immediately processed to your original form of payment.

Ashley’s stores operate individual return policy. You can also contact your local store operator to know more.

Mail returns

Are you too lazy to walk-in to your nearest store? Ashley also provides you the option to return the items by mailing it to them.

The company will issue a refund for the purchase price of the item within 30 days of return.

To return items by mail, you need to go through the following steps:

  1. To start your return with Ashley Furniture, visit the website.
  2. Login to your account by visiting the following link.
  3. Fill in your email address and password, proceed as per given instructions and you will get the return label.
  4. Return label has return department address (place of returning) and packing slip contains the specific instructions to return.
  5. Attest the return label to your package.
  6. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off location.

Exchange Policy

The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. Follow the below steps to get your product returned:

  1. Start your return by visiting the website and follow the instructions as given in the ‘return by mail’ process.
  2. Place the new order for the replacement.

Refunds at Ashley Furniture

Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition.

  • If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment.
Type of paymentThe Number of days you will get a refund in:Refund and Credit Policy
Credit card/debit card    7-10 daysAshley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
Cash7-10 daysWill be refunded via cash, only if accompanied with the receipt
PayPal7-10 daysPayPal account

Return Policy for Various Products

Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund.

It takes 14 days for processing of your return:

Products and purchasesProduct ConditionReturn Policy
Returns for Mattresses and FoundationsThese items can only be returned if delivered defective or damagedIf your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery
Clearance itemsNAThese products cannot be returned
Final sale itemsNAThese products cannot be returned


What is Ashley Furniture’s Customer Service Number?

You can call the Customer Service department at 866-436-3393.

What is the period of the refund?

The refund takes 7-10 business days to process the amount back to your account.

What if I get defective item?

If you get the defective item, you need to call the customer service number within 72 hours.


Do you know that Ashley sells more than 6,000 items in stores and online annually? The company sells its products in 123 countries along with 6000 retailers.

Now you know the ins and out of their refund, exchange and return policy.

Other guides to follow – Lowe’s, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy.

Leave a Comment

Your email address will not be published.