American Eagle Return Policy 2023 [Updated]

AE is a chain of mall-based stores selling casual, outdoor-inspired clothing. The best thing about American Eagle return policy is that you have all the time to return your merchandise and AE has never fixed any timeframe to return its products, which makes its return policy the most generous return policy among clothing apparel brands.

Here is the complete guide to the most relaxed return policy.

American Eagle return process

Return your american eagle clothes

The period for return – No fixed period

Most of the products bought from American Eagle can be returned with no fixed period ascertained for returns to take place.

American Eagle Store Return Policy

American Eagle has a very flexible returning policy, and you can return AE, Aerie, and Tailgate items to any of the stores. Here we have explained step by step return methodology.

  • Firstly, collect the invoice or order confirmation receipt and check your product’s eligibility criteria.
  • After checking the eligibility of merchandise, simply take the item to any nearby AE, Aerie, and Tailgate store and make sure to have the following:
    • A copy of your receipt or shipping confirmation email.
    • The credit card you used to purchase (bring the original form of payment).

To locate a nearby store, visit this link.

  • Reach to in-store customer service desk; get your item returned or exchanged within minutes and you will be refunded to the original mode of payment.

What if I am not able to find my receipt?

If you have lost your receipt, there is nothing to worry about. American Eagle will give you a refund equivalent to the current price of the product in a gift card.

However, don’t forget to bring an original ID for processing the return.

How to Return Online? – AE Online Return Policy

American Eagle return policy allows you to return your online purchases via both in-store and online modes:

  • To return an item online, print out the Shipping Confirmation or Order Confirmation email or write down the following on a piece of paper:
    • Your order number
    • The item number for each return
    • The item number, color, size, and price for each desired exchange

To start a return, click here.

  • Try to use the original packing to make a return.
  • Now, you just need to pack the product and attach a receipt to your product. You can drop it off at your nearest UPS store/dropbox.

Do all products at AE comes under the same return condition?

American Eagle gives you the flexibility of returning the purchased items within no time frame

Exchange requests can’t be processed for orders paid with PayPal, Cash, Apple Pay, or Gift Cards

ProductsReturn Policy
Every AE merchandiseNo fixed period to return any product
Swimwear or bikini bottomNo return if the hygienic tag is removed
Sale itemsCan be returned at the purchased price

American Eagle Refunds and Credits

Refunds for american eagle
Type of paymentRefund and Credit Policy
Credit card/Debit card used while purchasingAE will issue a refund in the form of the original payment; if you use a credit card, you will get the refund in your credit card. Shipping and handling costs are not refundable
Store CreditIf you use the store credit to make a purchase, you will be refunded via store credit only.

Ask us

FAQs about american eagle return policy

What is American Eagle Customer Service Number?
Customer Service Specialist is available at 1-888-232-4535

If an item is online-only, could it be returned to the store?
Yes! You can easily return in by visiting your nearest AE store.

Can I return if I don’t have a receipt?
Yes, you can! Your order history or the confirmation email you got on the purchase can act as your invoice.

Can I return sale items to American Eagle?
Yes! They are covered under AE returns.


If you are an employee at AE, you will be given a 40% discount on all your cloth purchases. This is a smart and straightforward strategy to keep your employees happy.

Don’t forget to check out JCPenney, Kohl’s, and Best Buy Return Policy.

Style your dress well to stand out of the crowd but don’t let yourself stuck with unwanted merchandise! Return it immediately to get your refund.

In case of any doubts about the American Eagle return policy, we are here to resolve them. Shoot your queries down below!

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