Amazon is the largest online store in the world yet it offers a very good return policy. Usually return policies are very long and difficult to understand but we have provided you with the best simplification possible ever (not compromising on the authenticity and the details).
You don’t need to search anywhere after reading this article about Amazon Return Policy. This guide will provide you with all the things that you need to know about the Amazon Return Policy before making a purchase.
Amazon Return Policy – A Detailed Guide
Amazon has a very clear return policy and makes the process straightforward for customers, providing returns are completed within 30 days of purchase.
After placing a request for returning the item, it can take up to 25 days to reach the Amazon warehouse. Once the item is received, Amazon takes 2 business days to issue refunds.
If you made an in-store purchase, the same rules apply except you will have to return to the store with the unopened product in perfect condition, provide a receipt, and you will not have to fill out a Return Request as you would for an online return.
| Return Period | 30 Days |
| Return Method | Online or in-store |
| Exchange Period | 30 Days |
| Exchange Method | Online or in-store |
| Refund Period | 3-5 days – Credit Cards 10 days – Debit Cards |
| Refund Method | Original Method of Payment |
Items with a 30-day return window
| Category | Items | Return duration | Product condition | Exceptions if any | Shipment charges |
| Amazon Renewed | Refurbished, Pre-Owned, and Open-Box Products | 90 days | New and unused | All products sold by third-party sellers will follow 30-day Amazon return policy | <$20 = Amazon will refund >$20 = Contact Customer Service Center |
| Baby Items | All | 90 days | New and unused (Breast pumps – unused in original packaging with factory seal) | Free returns only for select clothing (which are marked as “Free Returns” on the product’s detail page) | <$20 = Amazon will refund >$20 = Contact Customer Service Center |
| Wedding Registry Items | All | 180 days | – | Items that are purchased by the registry owner will have a standard 30-day Amazon return policy | <$20 = Amazon will refund >$20 = Contact Customer Service Center |
| Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto! | All | 365 days | – | – | – |
Items with more than 30-day return window
| Category | Items | Return duration | Product condition | Exceptions if any | Shipment charges |
| Amazon Renewed | Refurbished, Pre-Owned, and Open-Box Products | 90 days | New and unused | All products sold by third-party sellers will follow 30-day Amazon return policy | <$20 = Amazon will refund>$20 = Contact Customer Service Center |
| Baby Items | All | 90 days | New and unused (Breast pumps – unused in original packaging with factory seal) | Free returns only for select clothing (which are marked as “Free Returns” on the product’s detail page) | <$20 = Amazon will refund>$20 = Contact Customer Service Center |
| Wedding Registry Items | All | 180 days | – | Items that are purchased by the registry owner will have a standard 30-day Amazon return policy | <$20 = Amazon will refund>$20 = Contact Customer Service Center |
| Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto! | All | 365 days | – | – | – |
Items with less than 30-day return window
There are items that have a return window of less than 30 days, which we’ve highlighted below.
| Category | Items | Return duration | Product condition | Shipping method | Shipment charges |
| Collectibles + Jewelry and Watches | Coins, Fine Arts, Sports, and Entertainment + Jewelry and Watches | Notify seller within 14 days(Return must be postmarked within 30 days)Note: Take a picture of your product before returning it | Original packaging along with any supporting documentation | If the value of the item is:<$35 = any(preferably amazon USPS)>$35 = any trackable shipping method Learn more | <$20 = Amazon will refund>$20 = Contact Customer Service Center |
| Handmade at Amazon and Customizable Products | Engravings, stamps, monograms, embroidery, embossing, etching or Carving | Notify seller within 14 days | Original packaging along with any supporting documentation | <$20 = Amazon will refund>$20 = Contact Customer Service Center |
Non-returnable items
These are items which can’t be returned to Amazon.com or can only be returned to a third-party seller
- Hazardous materials and products using flammable liquids or gases
- Any product that doesn’t have the serial number or UPC
- Downloadable software products
- Online subscriptions
- Gift cards
- Prime pantry products
- Open software
- Live insects
- Some jewellery orders
- Health and personal care items
- Live indoor plants and fresh flowers
- Prepaid game cards
- Grocery products
- Pay as you go phone cards
Amazon Book Rental Return
You can easily return your rental books from Manage Your Rentals page within the 30-days of your purchase. Follow the below guide to return your rental:
Step-1: Go to Manage Your Rentals to select the rental item you wish to return.
Step-2: Select Return rental to print the shipping label.
Step-3: Pack your textbook along with the packaging slip and paste the shipping label on the package.
Step-4: Take the shipment to the carrier listed on your return label.
Amazon Gift Return
You can return your product which you purchased as a gift (marked as a gift at the time of purchase) within a stipulated time frame (according to the type of your product). Follow the below guide to return your Gift
Step-1: Go to Online Returns Center and select Return a gift then enter your login details.
Step-2: Enter your 17-digit Order ID from your packaging slip (If you don’t have one, call – 1-888-280-4389).
Step-3: Select the items you want to return by entering the reason for the return, and then select your preferred return shipping option to get your return label.
Step-4: Ready your package for the return by pasting the shipping label on it.
Amazon Refund Policy
You will get your refund according to how you purchased the item, the condition of the item and how the refund is issued.
In the majority of cases, Amazon issues you the full refund if you return the product unused. If you purchased the item after availing any discount, then the refund would be issued after adjusting the discount applied.
How Refunds are issued
Partial Refunds or Restocking Fees
FAQs
What is the Amazon Customer Service Number?
You can contact Amazon by calling on this toll-free number – 1-888-280-4389.
What is the Amazon Prime Contact number?
You can contact Amazon Prime by calling on this toll-free number – 1-888-280-4331.
What is the process to get Amazon Prime Refund?
You can easily end your Amazon Prime membership by clicking the “End Membership” button on this page. Refund will be issued in 3-5 business days if you haven’t used Prime’s benefits.
Does Amazon provide free returns?
Amazon typically allows free returns but the customer will need to pay under certain circumstances.
Final words
Amazon.com has a pretty straight forward return policy and it’s one of the best among online stores. Amazon focuses on giving unconditional satisfaction to its customers. If you liked reading this article, share it with your friends to help them too.
You may also want to read our guides to Lowe’s, Walmart or Wayfair Return Policy.
Share your experience while returning products back to the Amazon, so that other fellow shoppers can also benefit.
Any questions about Amazon Return Policy? We are here to answer them for you!