Amazon is accepting returns amid COVID-19 | Amazon Return Policy 2020

Amazon website

Amazon is the largest online store in the world yet it offers a very good return policy. Usually return policies are very long and difficult to understand but we have provided you with the best simplification possible ever (not compromising on the authenticity and the details). 

You don’t need to search anywhere after reading this article about Amazon Return Policy. This guide will provide you with all the things that you need to know about the Amazon Return Policy before making a purchase.

Amazon Return Policy – A Detailed Guide

The period for return – 30 days

After placing a request for returning the item, it can take up to 25 days to reach the Amazon warehouse. Once the item is received, Amazon takes 2 business days to issue refunds.

Items with a 30-day return window

CategoryItemsReturn durationProduct conditionExceptions if anyShipment charges
Amazon RenewedRefurbished, Pre-Owned, and Open-Box Products90 daysNew and unusedAll products sold by third-party sellers will follow 30-day Amazon return policy<$20 = Amazon will refund >$20 = Contact Customer Service Center
Baby ItemsAll90 daysNew and unused (Breast pumps – unused in original packaging with factory seal)Free returns only for select clothing (which are marked as “Free Returns” on the product’s detail page)<$20 = Amazon will refund >$20 = Contact Customer Service Center
Wedding Registry ItemsAll180 daysItems that are purchased by the registry owner will have a standard 30-day Amazon return policy<$20 = Amazon will refund >$20 = Contact Customer Service Center
Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto!All365 days

Items with more than 30-day return window

CategoryItemsReturn durationProduct conditionExceptions if anyShipment charges
Amazon RenewedRefurbished, Pre-Owned, and Open-Box Products90 daysNew and unusedAll products sold by third-party sellers will follow 30-day Amazon return policy<$20 = Amazon will refund>$20 = Contact Customer Service Center
Baby ItemsAll90 daysNew and unused (Breast pumps – unused in original packaging with factory seal)Free returns only for select clothing (which are marked as “Free Returns” on the product’s detail page)<$20 = Amazon will refund>$20 = Contact Customer Service Center
Wedding Registry ItemsAll180 daysItems that are purchased by the registry owner will have a standard 30-day Amazon return policy<$20 = Amazon will refund>$20 = Contact Customer Service Center
Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto!All365 days

Items with less than 30-day return window

CategoryItemsReturn durationProduct conditionShipping
method
Shipment charges
Collectibles + Jewelry and WatchesCoins, Fine Arts, Sports, and Entertainment + Jewelry and WatchesNotify seller within 14 days(Return must be postmarked within 30 days)Note: Take a picture of your product before returning itOriginal packaging along with any supporting documentationIf the value of the item is:<$35 = any(preferably amazon USPS)>$35 = any trackable shipping method Learn more<$20 = Amazon will refund>$20 = Contact Customer Service Center
Handmade at Amazon and Customizable ProductsEngravings, stamps, monograms, embroidery, embossing, etching or CarvingNotify seller within 14 daysOriginal packaging along with any supporting documentation <$20 = Amazon will refund>$20 = Contact Customer Service Center

Non-returnable items

These are items which can’t be returned to Amazon.com or can only be returned to a third-party seller

  • Hazardous materials and products using flammable liquids or gases
  • Any product that doesn’t have the serial number or UPC
  • Downloadable software products
  • Online subscriptions
  • Gift cards
  • Prime pantry products
  • Open software
  • Live insects
  • Some jewellery orders
  • Health and personal care items
  • Live indoor plants and fresh flowers
  • Prepaid game cards
  • Grocery products
  • Pay as you go phone cards

Amazon Book Rental Return

You can easily return your rental books from Manage Your Rentals page within the 30-days of your purchase. Follow the below guide to return your rental:

Step-1: Go to Manage Your Rentals to select the rental item you wish to return.

Step-2: Select Return rental to print the shipping label.

Step-3: Pack your textbook along with the packaging slip and paste the shipping label on the package.

Step-4: Take the shipment to the carrier listed on your return label.

Amazon Gift Return

You can return your product which you purchased as a gift (marked as a gift at the time of purchase) within a stipulated time frame (according to the type of your product). Follow the below guide to return your Gift

Step-1: Go to Online Returns Center and select Return a gift then enter your login details.

Step-2: Enter your 17-digit Order ID from your packaging slip (If you don’t have one, call – 1-888-280-4389).

Step-3: Select the items you want to return by entering the reason for the return, and then select your preferred return shipping option to get your return label.

Step-4: Ready your package for the return by pasting the shipping label on it.

COVID-19 Update

They are accepting returns, Click here to read more about their FAQs on COVID-19.

Directly jump on to their blog to read all their daily updates in this COVID-19 crisis.

Amazon Refund Policy

amazon refund policy

You would get your refund depending upon how you purchased the item, condition of the item, how the refund is issued

Most of the times, Amazon issues you the full refund if you return the product unused. If you purchased the item after availing any discount, then the refund would be issued after adjusting the discount applied.

How Refunds are issued

Amazon refunds

Partial Refunds or Restocking Fees

amazon refunds

Questions on mind?

amazon FAQs

What is the Amazon Customer Service Number?
You can contact Amazon by calling on this toll-free number – 1-888-280-4389.

What is the Amazon Prime Contact number?
You can contact Amazon Prime by calling on this toll-free number – 1-888-280-4331.

What is the process to get Amazon Prime Refund?
You can easily end your Amazon Prime membership by clicking the “End Membership” button on this page. Refund will be issued in 3-5 business days if you haven’t used Prime’s benefits.

Final words

Amazon.com has a pretty straight forward return policy and it’s one of the best among online stores. Amazon focuses on giving unconditional satisfaction to its customers. If you liked reading this article, share it with your friends to help them too.

You may also want to read our guides to Lowe’s, Walmart or Wayfair Return Policy.

Share your experience while returning products back to the Amazon, so that other fellow shoppers can also benefit.

Any questions about Amazon Return Policy? We are here to answer them for you!

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