Allbirds is a brand committed to sustainability. They make clothes, shoes, and accessories for men, women, and children with renewable materials, and their Allbirds Flight Plan highlights their dedication to being 100% carbon neutral and cutting their carbon footprint in half by 2025.
With the main materials in their products being wool, wood, sugar, and Trino (their patented “super yarn” created from a combination of tree materials and wool), it can be difficult to know whether their items are returnable.
Fortunately, Allbirds outlines their return policy on their company website. This article will break down Allbirds’ return policy and make it easier to understand for the average consumer.
What is Allbirds’ return policy?
Allbirds has a 30 day return policy for most items. For clothing, the garments must be unworn and the labels need to be intact. Socks and underwear must still be in unopened packaging. Sales on accessories and face masks are final, unless in original, unopened packaging. Sales on Imperfect Styles (with the exception of Tree Breezers) are final.
Since Allbirds shoes come with a 30-day trial period, they are the only item that can be returned after wearing. Shoes can be returned within 30 days during the trial period, even if they have been worn outside and/or show signs of wear.
Allbirds donates these returned shoes, either gently used or like new, to their partner Soles 4 Souls, who then distributes them to those in need.
While Allbirds has stores in the United States, Canada, the UK, the EU, Australia, New Zealand, and South Korea, refunds can only be processed in the country in which the items were purchased. This means that a product purchased at an Allbirds location in Canada can’t be returned to an Allbirds store in Australia.
However, international purchases can be returned through the mail.
|Online or in-store
|Online or in-store
|7-10 business days
|Original Method of Payment
How To Return an Allbirds Product
Retail and online purchases can be returned in store or through the mail. You’ll need your order number, which can be found on the shipping label or original puchase confirmation email, and shipping zip code.
The same rules apply for Allbirds outlet stores. Imperfect Styles – with the exception of Tree Breezers – are final, even if unworn and with intact labels.
You don’t have to return your Allbirds to the same store from which you purchased it, but the store does have to be in the same country as the store of your original purchase.
An exception to this is outlet stores – if you purchase a product at an Allbirds outlet store, you have to return the product to the same outlet store location.
Returning in store is simple. Bring your proof of purchase (receipt or order number) to prove that your return is within 30 days of purchase. Find an Allbirds representative, who will then process your return.
To return an Allbirds purchase by mail, simply head to the Allbirds home page and locate the Return/Exchanges page. Type in your order number and shipping zip code.
How strict is Allbirds’ return policy?
Like most return policies, there are few if any exceptions to Allbirds’ return policy. The major points of Allbirds’ return policy are as follows:
- If dissatisfied with your purchase, you must return your purchases within 30 days with the labels intact.
- Items can’t be damaged
- Allbirds shoes are the only exception to this rule, as shoes come with a 30-day trial period and can be returned within 30 days even if worn, soiled, or damaged
- Socks and underwear must be unworn and in original, unopened packaging
- The sale of sock bundles and certain accessories are final, even if unopened
- All returns and exchanges are free
Allbirds Exchange Policy
The exchange policy for Allbirds is the same as their return policy. Like returns, exchanges can be made within 30 days of original purchase. For an item to be exchanged, it has to match the same criteria as returnable items.
Does Allbirds accept returns after 30 days?
No. Items are only considered for return or exchange within 30 days since the date of original purchase.
What items Cannot be returned to Allbirds?
Items that cannot be returned are as follows:
- Opened packages of socks and underwear
- Opened accessories
- Clothing without labels
- Imperfect Styles (sold in outlet stores)
- Worn clothing
- Damaged products (except for shoes, which can be returned during the 30-day trial period if the customer is dissatisfied – even if the shoes are damaged, soiled, or otherwise clearly worn)
Does Allbirds have free returns?
Yes. Either in store or through the mail, Allbirds returns are always free for the customer. If returning an item by mail, Allbirds emails you a shipping label so you don’t pay any shipping fees.
Who pays the return shipping charge?
Allbirds pays the shipping charge, making returns and exchanges free for the customer. When returning an Allbirds product via mail, you are emailed a shipping label after filling out your online refund/exchange request so you don’t pay a penny in shipping fees.
How long do Allbirds refunds take?
It can take up to two weeks for a refund to be processed. Your refund will be processed with the same method that was used to purchase it.
What is Allbirds return policy without a receipt?
Proof of purchase is required to return or exchange an Allbirds product. This is the receipt if you purchased the item in store, or the order number if the item was purchased online.
Can I Return Items On Sale?
Sale items are final and cannot be returned or exchanged.
Can I Return Allbirds Product After Use?
Socks, underwear, face masks, and accessories have to be unworn and in original packaging. Shoes come with a 30-day trial period where you can return them within 30 days regardless of how much wear they show. Apparel like shirts and pants must be unworn with the labels intact.
Can You Return Shoes You Bought Online?
Allbirds shoes come with a 30-day trial period regardless of whether you bought them online or in a retail store.
When considering purchasing products from Allbirds, it’s best to know the ins and outs of the return and exchange policy before purchasing – especially if you haven’t purchased an item from the company before.